Great and effective tools from application control & automation to integrated managed PMO tool.
Use Cases and Deployment Scope
We were using the modules - Application Control and Security Managed Services, PMO Managed Services, Application Managed Services. Business Problem was: Internal CRM tools such as SAP, Oracle, Salesforce, ServiceNow, Atlassian required Application Control and Security Managed Services solution which can automate the time-intensive, manual activities required to monitor. We also required predictive and prescriptive insights. From a PMO business case standpoint -it is about navigating a complex regulatory and risk environment along with addressing ongoing cost confinements.
Pros
- Great Reporting & Tracking Framework.
- Adequate KPIs definition assumptions universe on the table.
- Great PMO tools and methodology.
Cons
- Visual interface in terms of providing exportable bubble charts.
- Interactive messaging and reporting tool.
- Best practices manuals interactive sharing and presentation.
Most Important Features
- Reporting & Governance
- KPIs Universe and Metrics setting tool.
- Control and automation ways of working building and roll out support.
Return on Investment
- Scaling KPI metrics for wider coverage.
- ROI from existing installed base of CRM tools has risen by 35%.
- Frameworks both from the control and automation lens along with the PMO methodology lens had attracted higher buy-ins.
Alternatives Considered
KPMG Compliance Consulting and KPMG Ignition
Other Software Used
KPMG Compliance Consulting, KPMG Ignition