In my opinion, Find a different platform!
Use Cases and Deployment Scope
We have used Pushpay for our donor giving management platform for ~8 years. They process all of our general and designated giving payments as well as our registration income for various events put on by our youth, kids, and adult ministry groups. They also manage your donor giving records for year-end receipts.
Pros
- Robust platform
- Known name
Cons
- COST!
- Customer service
- Elimination of contracts
Likelihood to Recommend
In my experience, when it was time to move on to a new giving system, Pushpay was incredibly inflexible to work with. Because they operate on an annual contract basis, it made timing a successful transition to a new system essentially impossible for us. In our experience, when we communicated our intentions, they were initially receptive to working out a solution with us (such as moving to a month-to-month until the transition was complete). In our experience, once we made the transition, they withdrew on that willingness, so we have been paying $350/mo for the past 7 months for nothing, and we have a couple more to go. Unfortunately, it has been an incredibly unpleasant experience for us and it feels like we're being financially exploited and raked through the coals. I would strongly urge all to find a different platform for their giving processing. In my opinion, the idea of annual contracts should have died with the cable and cell phone packages from when I was a kid.
