TrustRadius: an HG Insights company

ProdPad

Score10 out of 10

10 Reviews and Ratings

What is ProdPad?

Categories & Use Cases

Great for product roadmapping

Pros

  • Interaction with Salesforce CRM
  • Good for goal setting
  • Creating commentary and notes on product roadmap

Cons

  • Had some instances where we've lost some ideas--they either got archived or deleted
  • Long stories or roadmaps can be hard to navigate through.

Return on Investment

  • Better visibility to product roadmap
  • Meet product KPIs

Alternatives Considered

Hive

Other Software Used

Salesforce CMS

ProdPad is best-in-class product management software for mature product teams

Pros

  • Customer feedback collection and classification.
  • Push user stories as issues to GitHub or tickets to Jira or items in a Trello board.
  • Present a clear and easy-to-use roadmap to users internal or external at the organization.

Cons

  • More user-role driven views of the application would make it less daunting to non-product manager users.

Return on Investment

  • It has been easier to show people what we're working on, when.
  • It has been far easier to collect customer feedback and correlate common challenges and needs.
  • We now have one place for research and feature documentation.

Alternatives Considered

Basecamp, Trello and Aha!

Other Software Used

GitHub, Jenkins, Figma, Tettra

ProdPad takes the heavy lifting out of staying on top of feedback

Pros

  • Allows you to collect and organize feedback.
  • Helps you group and weight that feedback to inform prioritization.
  • Facilitates the creation of ideas/epics based on direct user feedback/requests.

Cons

  • I'd like to see a better way to handle archived/won't do/already released feedback or ideas so that you have a bit of a history of requests and what has happened to them.

Return on Investment

  • Using ProdPad has helped our Product team avoid becoming a black hole for feedback and feature requests. This tool helps us be responsive and communicative about the data flowing into the product.

Alternatives Considered

Jira Software and Zendesk

Other Software Used

Jira Software, FullStory, Slite

Organize your future workload with ProdPad

Pros

  • It allows people to just throw Ideas up on the wall to see what sticks, without the hassle of email chains, meetings, notes, etc.
  • It integrates with both TFS and Jira, which is handy to push Ideas into user stories, epics, and tasks. Saves time from copying and pasting.
  • It's visually appealing so we can look at lists or chart view to spark team conversation of what to organize and pull into future sprints.

Cons

  • The linking of fields between ProdPad and Jira isn't ideal, and leads to some duplication.
  • The use of real estate on the Release view could be improved.

Return on Investment

  • It's relatively cheap, so cost wasn't a huge issue.
  • Time savings are a definite win, as now we can avoid using meeting time to discuss initial ideas. People are just directed to add their ideas and let them be fleshed out in ProdPad before getting to a later dev stage.

Other Software Used

Team Foundation Server, JIRA Software, Atlassian Confluence, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)