TrustRadius Insights for ProdPad are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Effective Feedback Gathering and Sharing: Users appreciate Prodpad's ability to gather feedback from employees and share timelines and internal projects for feedback within the organization. This feature is highly valued by many reviewers as it helps organize teams and ensures seamless integration with Jira.
Valuable Library/History of Feedback: The library/history of feedback in Prodpad is highly beneficial for users. Many reviewers find it valuable to build off of previous feedback and link it to specific clients, allowing them to track their progress effectively.
Seamless Integration with Gong Calls: Users find it valuable to be able to link Gong calls to Prodpad, as it allows them to easily associate feedback and product suggestions with specific conversations. Several reviewers have mentioned this feature as a positive aspect of using Prodpad.
Our product development team utilizes ProdPad to manage our product development workflow.
Pros
Interaction with Salesforce CRM
Good for goal setting
Creating commentary and notes on product roadmap
Cons
Had some instances where we've lost some ideas--they either got archived or deleted
Long stories or roadmaps can be hard to navigate through.
Likelihood to Recommend
We use ProdPad to capture notes from our sales team within our CRM and then integrate them into our product roadmap. Our product development team utilizes the application daily to track progress, make comments and notes on new ideas, and to visualize progress.
We use ProdPad internally to collect feedback from users from all of our customer-facing teams. ProdPad gives you a great way to organize and triage all the incoming feedback into ideas that can be translated into roadmap items. At previous companies, I've used spreadsheets, Jira, or other notes apps to try to track customer feedback but none of them helped with the process of actually evaluating and turning those points of feedback into products and features.
Pros
Allows you to collect and organize feedback.
Helps you group and weight that feedback to inform prioritization.
Facilitates the creation of ideas/epics based on direct user feedback/requests.
Cons
I'd like to see a better way to handle archived/won't do/already released feedback or ideas so that you have a bit of a history of requests and what has happened to them.
Likelihood to Recommend
ProdPad is the best tool I've encountered for collection, organizing, and taking action on feedback.
VU
Verified User
Professional in Product Management (11-50 employees)
Our product management and development organization uses ProdPad to collect user feedback, develop new feature ideas from inception through writing user stories, and communicate our roadmap internally at the company. Our customer success, sales team, and customers all provide feedback through an API-driven feedback collector in our application, product management processes that feedback for classification and attaching to existing ideas we have for new functionality. We save designs and user research in ideas, which we eventually add user stories to in order to push to our issue tracker. The roadmap collects ideas we're working on now and in the future.
Pros
Customer feedback collection and classification.
Push user stories as issues to GitHub or tickets to Jira or items in a Trello board.
Present a clear and easy-to-use roadmap to users internal or external at the organization.
Cons
More user-role driven views of the application would make it less daunting to non-product manager users.
Likelihood to Recommend
ProdPad is well suited for an organization that does upfront product ideation and user research extensively before building features. It works best when user stories and ideas are passed to implementation teams after deep validation and grooming. It's less well-suited when developers are more actively engaged in the product ideation cycles and are expected to be more proactive in creating tasks and user stories for themselves from broader ideas. Anyone doing something Agile-like with formal product management and ownership would get strong value out of ProdPad. But we do find it's hard to "convince" developers to engage with ProdPad itself; so the more back and forth between engineering and product ideation processes the less well suited the tool.
We use ProdPad at present in 1 of 4 agile teams to help organize ideas for mobile banking. The other teams are planning to use it as well. However, on the front end, the entire organization has access to input ideas for the product owner to then sift through and decide if an idea, or groups of ideas, should be added to the backlog.
Pros
It allows people to just throw Ideas up on the wall to see what sticks, without the hassle of email chains, meetings, notes, etc.
It integrates with both TFS and Jira, which is handy to push Ideas into user stories, epics, and tasks. Saves time from copying and pasting.
It's visually appealing so we can look at lists or chart view to spark team conversation of what to organize and pull into future sprints.
Cons
The linking of fields between ProdPad and Jira isn't ideal, and leads to some duplication.
The use of real estate on the Release view could be improved.
Likelihood to Recommend
It's definitely an improvement over our old Enhancements list that anyone could add to and just collected dust on a Share drive. ProdPad allows ideas to be sorted and archived, plus let's people comment on ideas - so it's pretty obvious is something is a good idea with lots of support or just some crackpot theory.
VU
Verified User
Professional in Information Technology (501-1000 employees)
