Preseem

Preseem is Proactive Growth, Customer Support, and Network Operations for regional ISPs, whether they're fixed wireless, fiber, or hybrid.

Growth
Preseem helps to uncover acquisition and upsell opportunities, deliver great customer experiences, and increase customer loyalty.

• Customer Loyalty: Preseem helps subscribers achieve a reliable, low-latency internet experience without buffering, lag, or slow internet. Preseem's AP Subscriber Capacity metrics reveal APs that are overloaded and that have room to add new customers.

• Identification of Upsell Opportunities: Preseem provides high-granularity subscriber traffic-based QoE measurements that can help identify customers who are regularly maxing out their plans. This means support teams can identify subscribers who are good candidates for a larger service plan.

• Locating Revenue Growth Opportunities: With Preseem's AP Subscriber Capacity metrics, APs that are overloaded and have room to add new customers are revealed. This takes the guesswork out of marketing and lets sales team focus by showing them exactly where the best new revenue opportunities are located.
  
  

Customer Support

Preseem helps reduce call volumes, prevent truck rolls, and drive faster support ticket resolutions.

• Reduced Time-to-Root-Cause: Preseem’s QoE measurements are tied directly to the network topology, allowing support team members to swiftly identify if a problem is in-network (e.g., a poorly performing AP) or specific to the subscriber (e.g., an issue with in-home Wi-Fi), and resolve issues faster.

• Reduced Vendor Training Costs: AP and CPE Radio Metrics save on both support time and costs by reducing training and vendor-specific expertise requirements for support and network staff. They also provide a common interface that allows the team to answer questions and investigate customer problems without needing access to or learning specific vendor tools.

• Reduced Support Call Volumes: Preseem provides visibility on each individual subscriber via high-granularity traffic-based QoE measurements. This helps improve customer engagement when they call the support line, as reps can understand what the customer is seeing and look at historical information to confirm.
  
  

Network Operations
Preseem gives network operations teams key insights and metrics, eliminates integration complexity, and supports more accurate CAPEX investment decisions.

• Maximizing Network Investments: Preseem's Quality of Experience measurements are tied directly to the network topology, allowing organizations to target CAPEX investment into areas that are delivering a poor experience. This helps users invest in areas that will help customers, improve QoE, and enable growth. Auto AP Capacity Management Shaping also allows the delay of upgrades on access points while still delivering a good subscriber experience.

• Mitigation of Congestion Issues: Congestion within a subscriber’s plan rate (or self-congestion) can contribute to a poor quality of experience. QoE Optimized Plan Enforcement helps eliminate common support issues before they begin.

• Reduced Integration Complexity: Preseem’s pre-built integrations, open APIs, and Automatic Access Network Discovery increase efficiency by requiring less provisioning information, making integrations easier, and reducing the total cost of ownership.

• Improved Subscriber QoE: Preseem’s QoE Optimized Plan Enforcement uses active queue management to deliver a reliable, low-latency experience to customers. This means subscribers won’t experience slow internet issues, even when multiple people in the home are online at the same time.