Postmark Reviews and Ratings

Rating: 5.3 out of 10

Score

5.3 out of 10

Community insights

TrustRadius Insights for Postmark are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Postmark has become a popular choice for users seeking a reliable SMTP service for transactional emails across multiple websites. Customers have praised the product for its near-perfect performance and unparalleled reliability compared to other SaaS products in the market. One standout feature that users appreciate is the weekly email summaries provided by Postmark. These summaries offer an overview of the total number of emails sent and any bounce issues, enabling users to quickly identify and address any delivery issues.

The ease of setup and excellent support provided by Postmark are additional factors that contribute to its positive user experience. Users find it simple to integrate Postmark into their workflow, and the visibility it provides into email activities is highly regarded. The acquisition of Postmark by ActiveCampaign has not resulted in any noticeable changes; users continue to enjoy the same dependable service they have come to rely on.

Postmark's unique features make it an invaluable tool for managing transactional email messages for clients. Developers particularly appreciate how it streamlines their workflow during the development process. Its outbound and inbound services prove highly beneficial in addressing communication problems related to client access to websites. Moreover, Postmark serves versatile purposes such as sending new user sign-up emails, order confirmations, password resets, and in-game notifications.

The range of use cases for Postmark extends beyond just transactional emails. Users rely on it for various purposes, including sending e-commerce sales receipts, handling support requests and messaging, as well as inbound messaging and routing for improved customer communication. Notably, Postmark excels in ensuring email delivery directly to user inboxes, which is crucial for services requiring email verification. With its ability to locate and verify emails, this product provides users with proof of successful communication with clients.

Postmark goes beyond just being a reliable SMTP service; it serves as the primary production email service for many users' businesses. This means tracking the transmission and receipt of emails sent to customers—a critical aspect of any successful business operation. Users have reported increased deliverability and efficient API calls between their platforms and Postmark, improving their overall communication processes. In addition, the product acts as the foundation for software products, being utilized by both product teams and support teams for sending messages seamlessly.

Overall, Postmark's excellent performance, reliable delivery, and user-friendly features make it a top choice for managing transactional emails and ensuring effective communication with clients.

Reviews

10 Reviews

Postmark is the transactional email holy grail!

Rating: 10 out of 10

Incentivized

September 6, 2022

Use Cases and Deployment Scope

I use Postmark currently and have used it since November 2020. I use it as an SMTP for transactional email on a bunch of websites (25+). It has been as close to perfect as I've experienced with most any SaaS I've used in the last decade, and I've used a lot of SaaS. I used to use website servers for transactional email (terrible, opaque experience), then eventually moved over to Sendgrid (issues with spam and not great reporting), and finally settled on Postmark.

I love how I get a weekly email for each website with a summary of the total emails sent through Postmark, and bounces (if any). Usually, if there are bounces it's because someone put in the wrong email (occasionally because someone sent a prior email to spam). This has been useful to tell e-commerce clients when one of their customers didn't receive the confirmation email due to entering the wrong email during purchase.

Everything about Postmark is great - support, setup, product, visibility into what's going on. I wasn't sure what to expect when ActiveCampaign bought it, but so far, no change. A+, highly recommend for transactional email.

Pros

Great, helpful customer support (rarely needed)
Reliable product
Well thought out interface, easy setup
Great ongoing visibility into status of emails sent through Postmark

Cons

Honestly, there is no real place I would expect them to improve.

Likelihood to Recommend

Postmark is great if you need a reliable SMTP provider.

Will Schatz

Owner in Marketing at Iris Union (1-10 employees)

Vetted Review

2 years of experience

When email deliverability matters

Rating: 10 out of 10

Incentivized

June 26, 2022

Use Cases and Deployment Scope

We send primarily transactional email - notifications for verifying user email addresses, for new messages received, and alerts based upon user preferences. We also send occasional, more generic broadcast emails to subsets of the user base. Postmark has been the most effective email provider in ensuring that emails end up in user inboxes. This is especially critical for us, considering we require email verification to begin using our services.

Pros

Email deliverability
Uptime and stability
Delivery and open tracking

Cons

I wish the DMARC monitoring service was built-in
I wish they kept historical records longer, or had an option to
I wish they helped set up BIMI
I wish they had a feature to validate/verify an email address

Likelihood to Recommend

If email deliverability is important, then Postmark is king. I've used all sorts of providers, with dedicated IPs and without. Postmark has always had the best deliverability and has resulted in the least amount of customer service time wasted dealing with users who simply did not receive an important email from us. It is pricier than other options, but it's well worth it if deliverability is at all important to you.

Verified User

Engineer in Information Technology (11-50 employees)

Vetted Review

3 years of experience

Transactional Email Made Easy

Rating: 10 out of 10

Incentivized

June 26, 2022

Use Cases and Deployment Scope

I use Postmark to send all transactional emails for a web-based baseball simulation game that I created called Pennant Wars.

Some examples of transactional emails are for new user sign-up, order confirmation, password reset, and emails dynamically alerting users about in-game occurrences (end of a season, monthly team report, etc.).

Pros

Easy to integrate with
Very good delivery rates
Open tracking
Supports bootstrapped businesses

Cons

Postmark meets all of my needs, and there's nothing missing that I wish it had.

Likelihood to Recommend

Postmark is really well suited for my use case. Another thing to mention is the fact that it allows you to trigger webhooks on events like email bounce or spam complaints.

I can't speak to how well-suited Postmark would be for other use cases or at a much larger scale. For what I need, it's perfect, and it has been one of, if not the most, stable pieces of my entire stack.

Nolan Madge

Founder in Engineering at Inspigo, LLC (1-10 employees)

Vetted Review

8 years of experience

Postmark, reliable email when you need it most.

Rating: 9 out of 10

Incentivized

February 12, 2020

Use Cases and Deployment Scope

We've used Postmark for many of the email delivery services of our app. Due to the nature of what Postmark accomplishes, it's primarily used in the development process and deployment of app features that require an email to be sent and tracked. So I guess you could say it's used by our Research and Development team in its execution.

Pros

Reliability is a must, and we see this with Postmark.
Implementation was easy enough.

Cons

Not many cons since it's pretty straightforward, and if email delivery service was often impacted, we'd most likely find a new provider.

Likelihood to Recommend

Postmark is suited for those who need a simple and diverse solution for fast email delivery. This could be anything from the actual basic need to execute email, to the robust tracking capabilities of emails opened, click tracking and link tracking. This is super important when your customer is making demands on your support team and not receiving password reset emails. You don't want to be in that situation.

Verified User

Employee in Customer Service (51-200 employees)

Vetted Review

3 years of experience

Verification our team needs

Rating: 7 out of 10

Incentivized

November 7, 2019

Use Cases and Deployment Scope

Postmark is extremely helpful in our company. The program not only helps us locate emails but also gives us the ability to verify that messages have been processed and delivered successfully. Additionally, we are able to confirm the contents of emails that have been sent out, providing proof to our clients of our communications to them.

Pros

User Interface: easy to read
Delivery confirmation
Re-enabling blocked addresses

Cons

Navigation
Training tools

Likelihood to Recommend

When we receive reports that a client has not received an email, Postmark allows us to review the handshake and whether the message was successfully processed and delivered. If the email was bounced for any reason, Postmark allows us to reenable the account to open the communication channel once again.

Verified User

Professional in Customer Service (51-200 employees)

Vetted Review

3 years of experience

Excellent Solution for High Volume Email Management

Rating: 10 out of 10

Incentivized

November 5, 2019

Use Cases and Deployment Scope

Postmark is used as our primary production email service. We also utilize it for our client support team to track transmission and receipt of various emails sent to our direct and indirect customers. We have been utilizing their service for years, and I don't anticipate us making a change anytime soon.

Pros

Excellent real time tracking of production server.
Automated reporting is very nice. Great to not have to pull reports manually.
User management is very easy.
Cost effective.

Cons

Latency can be an issue.
Postmark utilizes a status page, which is very helpful however the last incident we experienced with Postmark was not documented on the page.
API was simple to write to.

Likelihood to Recommend

We are a software company that utilizes Postmark for our production emails. We have sent just over 3 million emails in the last 30 days, and have had no issues within that time period.

Postmark support can be slow to respond when an issue arises, however they always resolve issues within a timely manner.

Generally our emails are not time sensitive, so it is not an issue for us but if you need emails delivered immediately-you might want to weigh options.

Verified User

Team Lead in Customer Service (51-200 employees)

Vetted Review

3 years of experience

Postmark for Email

Rating: 8 out of 10

Incentivized

March 7, 2019

Use Cases and Deployment Scope

Postmark is the email platform our software uses to send and receive emails. It is used by our product team and support team predominantly. However, Postmark is the email foundation of the software we sell, so technically our whole company is using it when sending messages from our software.

Pros

Email tracking: we often get questions from customers about if a certain message was delivered and we are able to quickly search by email address to pull the message in question up and view the status.
Proactive System Status Updates: if Postmark ever experiences an issue a banner is posted across the top of their webpage with the current status. You can click into the banner to be redirected to their status page to gain more insight.
Filtering: we can filter messages by tags which makes it helpful when looking to view a certain type of message (i.e 'DailyDigest').

Cons

We have run into some glitches in their system that have causes messages to not get delivered or for delivery to be delayed. I'm not sure what causes this on Postmark's end but it makes for some very angry customers on our end.

Likelihood to Recommend

If you are looking for an email platform to send and receive messages through, Postmark is a great solution. You are able to pull reports based on tracking and spam alerts to gain further insight.

Verified User

Manager in Customer Service (51-200 employees)

Vetted Review

3 years of experience

If email deliverability matters, Postmark is one of the best.

Rating: 10 out of 10

Incentivized

December 3, 2018

Use Cases and Deployment Scope

We are using Postmark to send all transactional emails. It has increased our deliverability and ensured smooth and fast email delivery. The email templates have also allowed for efficient API calls between our platform and Postmark. Postmark support is great as well and was easy to implement.

Pros

Transactional Emails.
Great user interface. Easy to manage templates and see activity.
High deliverability rates. Seen much better deliverability scores then when we had our own dedicated IP.

Cons

Email history limited to 45 days. Longer would be helpful.
The ability to re-deliver messages from the website directly when they fail.
Don't have much else. Very solid service.

Likelihood to Recommend

It is well suited for transactional emails and emails that you need to ensure reach your user quickly. It is not well suited to emails that are marketing based or for newsletters etc. The emails must be transactional since the domain reputation is one of their highest priorities.

Verified User

Project Manager in Information Technology (51-200 employees)

Vetted Review

2 years of experience

Postmark gets your messages into inboxes every time

Rating: 10 out of 10

Incentivized

April 30, 2018

Use Cases and Deployment Scope

We use Postmark to send transactional emails from our own website. This includes e-commerce sales/receipts and support requests/messaging. We also use Postmark to handle inbound messaging and routing.

Pros

Deliverability is far better than any other ESP I've used
Customer support is quick, friendly and passionate
You can tell this is a small company which cares about their services
Nice UI with a clear 45-day history of messages/events
The new Rebound API is awesome for catching users who enter the wrong email address during an order/signup request

Cons

I wish there was an annual payment option. Currently, you can only pay monthly.

Likelihood to Recommend

Postmark is essential if you need your emails to reach customer inboxes. It's more expensive than other providers, however, I see this as a bonus as it will help to reduce exploitation and "bad actors" from damaging the shared IP reputation.

Phil Clothier

Senior Systems Engineer at pipdig (1-10 employees)

Vetted Review

1 year of experience

View profile

Postmark - A useful tool for transactional emails

Rating: 9 out of 10

Incentivized

September 2, 2016

Use Cases and Deployment Scope

We are using Postmark to manage all transactional email messages for clients. It was selected because it offers some unique features that help us use it quickly during the development process. Also, it offers both outbound and inbound services that help us address problems related to a client's access to websites - and email is the only way to communicate with our systems.

Pros

Excellent deliverability
Ease of go-live since SMTP is also available (apart from API)
Inbound email handling

Cons

I would love to see more search capabilities
More improvements on the templating language
More permissions for users

Likelihood to Recommend

Postmark can be used to handle all communications for all transactional messages for a website. Also, it can be used for handling incoming messages that can trigger POST requests for external services.

It is not the correct solution for handling email marketing since it does not offer reporting capabilities and other main features found in email marketing platforms.

Dimitris Rakopoulos

Owner in Professional Services at re|direct (11-50 employees)

Vetted Review

3 years of experience

View profile

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