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Polycom RealPresence Immersive Studio

Score9.5 out of 10

19 Reviews and Ratings

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What is Polycom RealPresence Immersive Studio?

Polycom RealPresence Immersive Studio is a video conferencing and collaboration solution designed to facilitate a lifelike, across-the-table experience.

Categories & Use Cases

Reviews

What users are saying about Polycom RealPresence Immersive Studio.
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Best Choice for Conferencing.

Incentivized
Emmanuel Balla
Sr. AV Engineer in Information Technology at City of Coppell, TX (501-1000 employees employees)

Use Cases and Deployment Scope

Collaboration with the various team members made easy with the implementation of the Poly Studio. It resolved the challenge of connecting with the remote contributors for a better coordinated results on out day to day tasks.

Pros

  • Small Conference Rooms
  • Ad-Hock Meetings
  • Scheduler Room Reservation

Cons

  • TC10/TC8 be able to sync with the studio directly wired/wirelessly instead of using the network port.
  • Better Audio & Video controls on the User page

Return on Investment

  • It helped save us a lot of revenue on transportation and hotels and made collaboration easy for the remote team members.

Usability

Alternatives Considered

Cisco ThousandEyes

Other Software Used

Cisco ThousandEyes

Polycom RealPresence Immersive Studio

Incentivized
Verified User
Technician in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

Sound has always been a major issue as quality is required. This is where Polycom RealPresence Immersive Studio steps in and is more reliable. The noise canceling technology they have is unmatched from any product in the market.

We gave branches setup in different regions as well, this plays a crucial part in making sure devices are available when required and connections are seamless including sharing of content.

Pros

  • Noise canceling
  • High quality video streaming
  • Device support

Cons

  • Affordable support package
  • Though they are the best it's not easy procuring product
  • All in one cloud solutions

Return on Investment

  • Customer retention, client feedback is massive after meetings are held
  • Devices are easy to use and require minimum setup
  • Still impressed with the noise canceling technology they have.

Usability

Alternatives Considered

Logitech Rally, Logitech Tap and Logitech MeetUp

Other Software Used

Microsoft Teams Rooms, Webex App, LiveWebinar

Top notch video conferencing that truly is immersive

Incentivized
Michael TimmsView profile
IT Specialist in Information Technology at iQor (10,001+ employees employees)

Pros

  • Allows video conferencing with eagle eye view on the speaker
  • Crystal clear audio and video with zero lagging and freezing
  • Very fast connections to the conferences

Cons

  • Polycom RPX was extremely difficult to set up and configure.
  • Customer support was difficult to reach
  • The Polycom brand cabinet that the system goes in is not well designed. Once it is installed, it is near impossible to service.

Return on Investment

  • Personally we have not gotten our money's worth, but this is not Polycom's fault, it is because users found it difficult to use.
  • As for me personally, I used it for video conferencing, but my job was to make sure that it was operational for video conferencing.
  • As stated earlier, even though I found it very easy to use, my users did not, and as such tended to video conference with other apps.

Alternatives Considered

BlueJeans, Zoom, Adobe Connect and Skype for Business

Other Software Used

Skype for Business, Adobe Connect, Zoom

Polycom RealPresence doesn't command the room like it once did

Incentivized
Verified User
Engineer in Research & Development (5001-10,000 employees employees)

Pros

  • Polycom RealPresence connections are done well - particularly when using a Polycom bridge. This makes it far simpler to facilitate video conferences than in the past, where you were required to know the IP address of the room you are connecting to.
  • Polycom RealPresence also does a good job of making it easy to share content. In many instances, its fewer than 3 clicks to display content to remote sites.
  • Polycom Real Presence also succeeds in supporting multiple platforms - I have always been able to get a client for whatever platform I'm using - Windows, Mac, Android, iPhone, etc.

Cons

  • Diagnosing issues with Polycom RealPresence can be very frustrating, and the tools offered within the client are unhelpful in identifying where the problem is occurring.
  • Polycom RealPresence performs poorly in organizations that do not have a good amount of bandwidth out to the internet. At my company, we experience poor video resolution, skipping, dropped audio, and more.
  • Polycom RealPresence does not handle scaling the interface across high resolution displays well. If you are sharing content from a 4K enabled device and the receiving end does not handle 4K, they end up with an image too big to be useful.

Return on Investment

  • Frustrated user base - issues almost every week with the systems.
  • Successfully reduced travel costs - when it works. For quick one-off meetings, Polycom RealPresence makes for easy face to face communications. However, for more serious conversations, travel is preferred.
  • Lack of integration into other tools. Polycom Realpresence is an entirely separate product from all of our other communications tools and does not provide an easy point of integration to hop into a video conference. As a result, using Polycom RealPresence is always a planned activity, never ad hoc.

Alternatives Considered

Google Hangouts, Skype, Skype for Business, Slack and Cisco WebEx Teams (formerly Cisco Spark)

Other Software Used

Visual Studio IDE, iCIMS Talent Acquisition Software Suite, SuccessFactors Talent Solutions

See why we LOVE Polycom RealPresence Immersive Video Conferencing

Incentivized
Verified User
Account Manager in Customer Service (1-10 employees employees)

Pros

  • Clear picture that allows face to face interaction during meetings.
  • Clear and quality sound for large meetings.
  • User-friendly.

Cons

  • Back end setup isn't very intuitive.
  • Every now and then we get a delay when conferencing and using multiple features.

Return on Investment

  • It makes conferencing with our team members in Ireland, India, and Peru much easier and more cost effective.

Alternatives Considered

GoToMeeting

Other Software Used

GoToMeeting, Slack, Axosoft, Fonality, Zendesk, GitHub