PlaybookUX Reviews and Ratings

Rating: 3 out of 10

Score

3 out of 10

Community insights

TrustRadius Insights for PlaybookUX are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to Use: Users find PlaybookUX simple and easy to use, making it accessible for all users. Many reviewers have stated that the platform is straightforward and intuitive, allowing them to quickly set up user testing studies within minutes.

Variety of Tests: The platform offers a variety of tests, including testing websites, tree tests, and live conversations, which users highly recommend. Several reviewers have mentioned that they appreciate the range of test options available on PlaybookUX, allowing them to gather valuable insights through different research methodologies.

All-in-One Research Platform: PlaybookUX is praised for being an all-in-one UX research platform that allows users to recruit participants, conduct moderated and unmoderated studies, and run card sort and tree tests. Many users have expressed their satisfaction with finding an all-in-one tool like PlaybookUX that has every feature needed to quickly conduct and analyze research in one place.

Reviews

4 Reviews

Streamlined test screening, easy to understand tests, quick payment!

Rating: 9 out of 10

Incentivized

July 18, 2022

Use Cases and Deployment Scope

I am actually a PlaybookUX tester.

Pros

Ease of accessing tests
Ease of signing up for tests
Quick payment

Cons

With other testing platforms, I can update my profile, but I'm not sure how to do it with PlaybookUX.
It would be nice to have a login location where I can see my available tests.

Likelihood to Recommend

The tests are easy to understand, easy to follow, and the instructions are clear.

Lainie Strange

Web Accessibility Specialist/Developer in Quality Assurance at State of Missouri (501-1000 employees)

Vetted Review

3 years of experience

View profile

Startups; start using this product to understand your target audience.

Rating: 7 out of 10

Incentivized

July 12, 2022

Use Cases and Deployment Scope

We are using it mainly for feature and usability testing. It is very much helpful to understand how your audience interact with your designs, and PlaybookUX really helpful in this part.

Pros

Before actual release, it helps in getting trail user's feedback.
The dashboard to see how user interact with designs is really helpful.
Automatic usability testing feature is great (But needs little improvisation here).

Cons

Automated usability testing, it needs lots of tweaking before really automation. So lots of room for improvement.
Pricing for moderated sessions are really high.
It requires initial learning curve. It needs a dedicated resource at least fr a week to setup whole process.

Likelihood to Recommend

If you are not sure how your audience interact with designs then it is really helpful. It might be less useful if product is already evolved.

Sanjana Gupta

UI Designer in Engineering at Octrax Systems (1-10 employees)

Vetted Review

1 year of experience

View profile

Excellent user testing tool that's professional grade and budget friendly

Rating: 10 out of 10

Incentivized

September 28, 2021

Use Cases and Deployment Scope

PlaybookUX allows us to quickly and easily conduct user testing at scale. I love how it makes it easy to generate transcriptions and summarize sentiment through its AI. Best of all, the pricing model is flexible and allows you to easily set up ad-hoc tests at whatever frequency makes sense for your needs and budget.

Pros

User testing
Auto transcription
User sentiment
User testing recruiting

Cons

Roll up summary of all transcriptions

Likelihood to Recommend

PlaybookUX is fabulous for ad-hoc tests with small budgets, but can also scale up to larger projects easily. I've recommended the tool to several people and they love it, too!

Kevin Conroy

Chief Product Officer in Product Management at GlobalGiving (51-200 employees)

Vetted Review

2 years of experience

View profile

Awesome product for anyone looking to get user feedback

Rating: 10 out of 10

Incentivized

August 27, 2019

Use Cases and Deployment Scope

The product team uses PlaybookUX to validate new features and get feedback from our target demographic on our prototypes before we send them to the development team.

Pros

They recruited our demographic.
Customer support was awesome.
Studies are very easy to set up.

Cons

I wish I could download reports.
They didn't have card sorting - I was able to use Trello for this so it was ok.

Likelihood to Recommend

When you are trying to get feedback from users it's great to be able to use PlaybookUX because you don't have to do any of the manual work of conducting research. They take care of all of that for you. Great for companies who are short on time and don't want to do the administrative stuff.

Verified User

Analyst in Product Management (11-50 employees)

Vetted Review

1 year of experience

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