PhoneBurner Reviews and Ratings

Rating: 8.1 out of 10

Score

8.1 out of 10

Community insights

TrustRadius Insights for PhoneBurner are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Time-saving features: Many users have stated that PhoneBurner significantly reduces the amount of time it takes to make calls, allowing for more prospecting calls to be made per hour. This has greatly enhanced productivity and efficiency in their sales activities.

Seamless integration with Hubspot: Several reviewers have praised PhoneBurner's integration with Hubspot, as it eliminates the need for constant switching between platforms. The seamless integration streamlines lead management and contact organization, making it easier to keep track of interactions and streamline workflows.

Automated voicemail and email functionality: A significant number of users have highlighted the time-saving benefits of PhoneBurner's feature that allows them to leave voicemails without having to do so on each individual call. They appreciate being able to quickly leave personalized voicemails even when prospects don't answer, while also automatically sending customized emails. This feature enhances communication efficiency and saves valuable time during the prospecting process.

Reviews

8 Reviews

PhoneBurner review Hubspot CRM integration

Rating: 1 out of 10

Incentivized

May 29, 2021

Use Cases and Deployment Scope

We're using it within the Sales Development team exclusively.

Pros

Makes dialing faster
Groups leads ok
SDRs seem to like it

Cons

Hubspot integration doesn't actually work
Makes false claims about Hubspot integration
Takes forever to connect with Client Success

Likelihood to Recommend

If you're trying to use this with Hubspot, keep in mind that it only works with text properties. I don't know about you, but [I believe that] IMO unstructured data (aka text properties) are basically useless when it comes to high volume, transactional processes like prospecting.

If you have any structured data whatsoever -- like a drop down field, a picklist, anything that depends on selecting from a menu of options, the sync flat-out doesn't work. I'm especially irritated because [I feel] they are not transparent about this, and do not actually know how to make it work, though they claim they do.

[I believe] until they build an actual integration that works with other types of Hubspot properties, there's no way I'd recommend this to anyone using Hubspot. And I think they should take down their Hubspot marketplace listing (or at least modify it) because it's false-advertising as-is.

Verified User

Director in Marketing (51-200 employees)

Vetted Review

1 year of experience

If you want to burn sales then Phoneburner is right for you!

Rating: 9 out of 10

Incentivized

May 27, 2021

Use Cases and Deployment Scope

We're using PhoneBurner to generate leads and for calling purposes. It helps the company when it comes to daily touchbase and to get ahold of our clients and potentially close a sale.

Pros

Manage leads and contacts
High chance of call and SMS touchbase
Easy to organize Medium and High users
Automated SMS
Low cost

Cons

Generating auto SMS
System down sometimes
Timezone mapping not accurate

Likelihood to Recommend

I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.

JUNE REY RAMIREZ

Senior Account Manager in Sales at Foyr Neo (201-500 employees)

Vetted Review

2 years of experience

We love PhoneBurner

Rating: 9 out of 10

Incentivized

May 27, 2021

Use Cases and Deployment Scope

PhoneBurner is used in our organization for our SDR team to go through their outbound calls. They connect it with Hubspot to make a seamless feed of data back and forth. They are using it to overcome the time it takes to call through a list of potential customers. All of my SDR staff love PhoneBurner.

Pros

PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
The amount of time it takes to get through a list of calls has almost been cut in half.
The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.

Cons

I think that being able to use PhoneBurner to record Zoom Calls would be helpful.

Likelihood to Recommend

I think it would be great in any mid size to large scale sales team. With our ability as managers to go through every call or even join calls live is a huge way that it can help any sales manager and team really ramp up their sales strategy.

Nathan Newman

VP of Sales in Sales at Best Company (51-200 employees)

Vetted Review

1 year of experience

View profile

Very Essential for Huge List of Calling List in a Managed Way

Rating: 9 out of 10

Incentivized

October 14, 2020

Use Cases and Deployment Scope

PhoneBurner has been a priceless platform for our customers. The coordination with this product is incredibly simple to utilize, both from our turn of events and the customers' sides, and our client's customers persistently rave about the growth that they have seen after implementing the platform. Customers both large and small have profited by this expansion, some announcing as much as a 3x increment in contact rate.

Pros

Sales CRM Dashboard
Easy Texting / SMS Feature
Automatic Lead Distribution System
Detailed Leads Reporting

Cons

Sometimes it behaves very slow while responding
It can't remove black listed number automatically
Some CRM connectivity is not available

Likelihood to Recommend

I enjoyed how the clients could set up the design on what is generally basic to them while experiencing the rundowns. I additionally like separating records and the ability to move from envelope to organizer. I found that the schedule arranges the names that are fit to be called every day as an update.

Shashank Pathak

Internet Marketing Analyst in Information Technology at Dotsquares (1001-5000 employees)

Vetted Review

2 years of experience

View profile

Great tool to make many calls easily.

Rating: 10 out of 10

Incentivized

September 20, 2020

Use Cases and Deployment Scope

We started using the trial version and we liked it a lot. It is a tool that did not charge us any fees. It was easy to install, learn, configure, and use on a daily basis and can be customized. Today, PhoneBurner is used in several departments of the organization such as IT with Service Desk and Help Desk, Sales, and support in general. The tool adds a lot of quality at a low cost and makes life much easier by optimizing time.

Pros

It is super easy to upload the lead list and keep everything in a unified and easy to use record.
Time savings in the case of calling more than 50 people during a single day for example.
Extremely friendly interface and reliable software.

Cons

A little delay sometimes and locking in a rare way. But it needs to be fixed.

Likelihood to Recommend

The PhoneBurner software increased the productivity of the organization's Sales team because it allows making a huge amount of calls and with great ease and without complications. I can say that it was made in the right measure for the user. Today the Sales team is able to reach more customers in less time and increase their productivity.

Julia Carmargo

Analista de banco de dados in Information Technology at IBM (10,001+ employees)

Vetted Review

3 years of experience

View profile

PhoneBurner Review

Rating: 7 out of 10

Incentivized

September 12, 2020

Use Cases and Deployment Scope

We use PhoneBurner in an IT capacity to troubleshoot various telephone calling issues with our phone system. We can create various throw-away numbers to try out in our phone system and use PhoneBurner to reflect these numbers. It is not deployed across the entire organization, we use it as a tool to configure and troubleshoot various other systems.

Pros

Easily provision new numbers to the app.
Quickly and easily get rid of old numbers.
Mobility on any device.

Cons

Could be a little better on the pricing.
Could offer a better central administrative function.
Could provide more updates to the app.

Likelihood to Recommend

Good for troubleshooting. Not so great for production calling. The tool is well suited for helping to troubleshoot other systems but I would not use it in everyday usage just for general calling. It easily masks your caller ID so that is helpful when looking to try to do that.

Verified User

Engineer in Information Technology (201-500 employees)

Vetted Review

5 years of experience

PhoneBurner Blasts Through Lead Calls

Rating: 10 out of 10

Incentivized

May 21, 2020

Use Cases and Deployment Scope

I'm a marketing/sales consultant. My franchisor clients hire me to sell their franchises. PhoneBurner enables me to effectively nurture leads using live calls, recorded messages, emails, and texts and enables me to reach out to many more leads each day that I could possibly do any other way. End result: more sales of franchises.

Pros

Dramatically increases the number of prospect calls I can make per hour.
Prospects that don't answer automatically receive a customized voicemail and email.
Call events are automatically logged in the prospect's record.

Cons

Organization of functions could be more intuitive so they can be found more quickly.
Would like to see more email campaign functionality.

Likelihood to Recommend

PhoneBurner is an essential tool for anyone working with a large number of warm leads where repeated contact attempts are necessary to move them forward in the sales process. Best used where prospects have "opted in" and are expecting a call. It's not a tool for cold calling.

Stefan Silverman

Owner/Managing Director in Sales at Franchise Jones Consulting (1-10 employees)

Vetted Review

8 years of experience

A must have for Inside Sales Agents

Rating: 10 out of 10

Incentivized

May 14, 2020

Use Cases and Deployment Scope

We use PhoneBurner as a way to quickly collect and sort data on prospective clients, track call history, number of dials, send automated emails, and maintain notes on each dial made. Using PhoneBurner increases productivity by allowing files to be accessed quickly by simply searching key words and reduces the amount of physical files and paper needed to almost none.

Pros

Increases productivity by allowing for exponentially higher numbers of contacts made each day
Sorts and compiles data in a customizable way allowing each user to create the most effective and efficient system for them
Logs each call made to individual contact along with emails sent and notes of each conversation

Cons

They changed the detailed report that follows an import of new data. What they had originally was better.

Likelihood to Recommend

PhoneBurner works well for an inside sales agent, but would not be very useful for outside sales and agents who work in the field. If someone were to do a phone campaign of any kind, this would be the ideal method to both complete it quickly and sort all of the data collected.

Erin Miller

Shipping Consultant in Sales at Unishippers (1-10 employees)

Vetted Review

5 years of experience

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