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PG Forsta HX Platform

Score8 out of 10

44 Reviews and Ratings

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What is PG Forsta HX Platform?

The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer.

Categories & Use Cases

Reviews

What users are saying about PG Forsta HX Platform.
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A highly efficient and user-friendly tool

Incentivized
Nikhil Sachdeva
Application Development Analyst in Information Technology at Accenture (51-200 employees employees)

Use Cases and Deployment Scope

Forsta streamlines programming. I can always offer precisely what the client needs since I can design and customise in XML. We are developing various surveys for our consumers and providing excellent leads for the company. We can create surveys more quickly, accurately, and reliably. We can develop the exact version of what the customer has planned, which increases productivity and gives a great impression.

Pros

  • The XML back end option and user friendliness
  • Offers Customization
  • Integration with third-party apps

Cons

  • It is costly and should provide a different plans
  • Sometime facing some errors on survey input

Most Important Features

  • Creating survey simplified
  • Data analysis and reporting
  • Data exportation in multiple format

Return on Investment

  • Great tech support
  • Cost effective and very convenient
  • Improves productivity

Alternatives Considered

Delighted by Qualtrics, InMoment Experience Intelligence (XI) Platform and SurveyMonkey

Other Software Used

Delighted by Qualtrics, InMoment Experience Intelligence (XI) Platform, SurveyMonkey

Forsta - the data collection platform designed for professionals

Incentivized
Mark McElwainView profile
Field Director, Operations in Research & Development at Nielsen Entertainment (10,001+ employees employees)

Use Cases and Deployment Scope

Forsta, formally FocusVision, is a data collection platform that competes with SurveyMonkey and Qualtrics. I feel Forsta sits right in the middle of those three platforms because its FAR more advanced than SurveyMonkey but not quite as user friendly as Qualtics. However, the price and long term costs of Forsta is much less costly than Qualtrics. Forsta also has a great Managed Serviced division if you need sample to fill your projects

Pros

  • UX research
  • Data Collection
  • Sample fulfilment

Cons

  • Could be a more friendly interface
  • Complex equations like MaxDiff are very difficult
  • Customer support lack compared to SurveyMonkey

Most Important Features

  • User interface
  • scalability
  • Price

Return on Investment

  • A/B testing has been important for us
  • Brand tracking has allowed us marketplace potholes
  • The value for the price charges checks out

Other Software Used

Qualtrics Brand XM, Microsoft Excel, Microsoft Powerpoint Online

Comprehensive CX and insighting platform

Incentivized
Verified User
Manager (10,001+ employees employees)

Use Cases and Deployment Scope

Product, as the interface is GUI enabled and the new survey designer is very user friendly. Its a online tool and hence is very convenient to manage the projects on any devices. For reports and dashboard, Studio is very useful and a good tool. Sampling & mailouts can be done through same tool. These were few of the things which popped up in my mind.

Pros

  • User friendliness
  • Customer support and service
  • Functionalities
  • Integration capabilities

Cons

  • Fine tuning in studio survey
  • Dashboard for non developers should be simplified
  • Automating export of data

Most Important Features

  • Integration capabilities
  • Seamlessness
  • Rare downtime

Return on Investment

  • Helps to save manhours
  • Increases operational efficiency
  • Keeps employees happy

Alternatives Considered

Qualtrics CustomerXM and SurveyMonkey

I Can Confirm It: Confirmit is an Excellent Tool

Incentivized
Jason Fryer
Survey Programmer at Carbonview Research (11-50 employees employees)

Pros

  • Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training.
  • Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable.
  • Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage.

Cons

  • The largest flaw of Confirmit's current version is a lack of support for Chrome. Confirmit is often the only reason I even have Internet Explorer open. They used to allow for full Chrome support with the usage of the Silverlight plugin but now that Chrome has disabled NPAPI support, there is no current workaround.

Return on Investment

  • With Confirmit we are able to execute projects incredibly quickly. Often, if formats are held to certain limitations, on the same day as receipt of a questionnaire.

ConfirmIt experience

Incentivized
Salah Khoury
Online Project Manager at Focus Pointe Global (201-500 employees employees)

Pros

  • This is one of the few survey programs that let's you do almost anything you can imagine - complex logic, showcasing concept designs/videos, cluster analysis are a few of the uses we got out of this program.
  • Comprehensive data analysis and reporting options allowed us to fill just about any client request.
  • Good tech support - never had an issue there.

Cons

  • Cost - it's an expensive program. This is basically the sole reason my company switched.
  • Perhaps adding more options for licensing, we found we didn't need many of the features that were part of our package (if that's a way to reduce costs).
  • Fostered support/discussion community among programmers.

Return on Investment

  • Increased call center efficiency was the main reason we utilized this tool
  • Was a necessary part in starting our quantitative research offerings

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