PG Forsta HX Platform Reviews & Insights

Score8 out of 10

44 Reviews and Ratings

Community insights

TrustRadius Insights for PG Forsta HX Platform are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Confirmit is a versatile tool that is widely used across different departments within organizations. Users have found it to be a simple and easy-to-learn solution, even for those who are not computer professionals. The software is primarily used for survey programming, both for client-related surveys and internal ones. It allows for the creation of complex survey designs and facilitates reporting and analysis with its Reportal module. Confirmit has proven extremely helpful in running quick analyses on the fly and digging deeper into the data. It also streamlines programming and allows for customization, enabling the creation of surveys that meet customer requirements and increase productivity.

Despite its many benefits, some users have experienced bugs and glitches within the software, leading to missing data and potential problems with customers or financial losses. Additionally, there have been instances where departments have transitioned away from using Confirmit due to its high pricing model. However, overall, Confirmit has been an invaluable tool for various use cases such as designing, tracking, and distributing online surveys, conducting CATI interviews at call centers, collecting opinions from healthcare professionals worldwide, collecting HR-related data through surveys, and hosting market research surveys and panel database information. It provides real-time access to accurate data and reports, streamlining operations across different departments within organizations.

PG Forsta HX Platform Reviews

25 Reviews

Comprehensive CX and insighting platform

Rating: 10 out of 10

Incentivized

February 7, 2023

Use Cases and Deployment Scope

Product, as the interface is GUI enabled and the new survey designer is very user friendly. Its a online tool and hence is very convenient to manage the projects on any devices. For reports and dashboard, Studio is very useful and a good tool. Sampling & mailouts can be done through same tool. These were few of the things which popped up in my mind.

Pros

User friendliness
Customer support and service
Functionalities
Integration capabilities

Cons

Fine tuning in studio survey
Dashboard for non developers should be simplified
Automating export of data

Likelihood to Recommend

There are several new enhancements and features being added to the product on a regular basis, whether its new reporting tools, survey question types or something else, the products are always improving. They are also proactive when it comes to communicating issues, platform changes, downtimes (rare) which I have not seen from other vendors too often. Aside from the product which just works, the support team has to be one of their best assets in my opinion. Their support team know the product inside and out and can provide some creative solutions to achieve your goals. They are always available and offer 24x7 services for free which in many other companies is only available as an add-on cost for premium support.

Verified User

Manager (10,001+ employees)

Vetted Review

1 year of experience

A highly efficient and user-friendly tool

Rating: 9 out of 10

Incentivized

February 3, 2023

Use Cases and Deployment Scope

Forsta streamlines programming. I can always offer precisely what the client needs since I can design and customise in XML. We are developing various surveys for our consumers and providing excellent leads for the company. We can create surveys more quickly, accurately, and reliably. We can develop the exact version of what the customer has planned, which increases productivity and gives a great impression.

Pros

The XML back end option and user friendliness
Offers Customization
Integration with third-party apps

Cons

It is costly and should provide a different plans
Sometime facing some errors on survey input

Likelihood to Recommend

We can easily design a survey using Forsta. The user interface is simple to grasp. ConfirmIT's extensive data gathering procedures enable us to gather the largest number of respondents and relevant findings. It also supports all devices, which is an added bonus. It does not take long for new users to become productive on this.

Nikhil Sachdeva

Application Development Analyst in Information Technology at Accenture (51-200 employees)

Vetted Review

1 year of experience

Forsta - the data collection platform designed for professionals

Rating: 8 out of 10

Incentivized

January 27, 2023

Use Cases and Deployment Scope

Forsta, formally FocusVision, is a data collection platform that competes with SurveyMonkey and Qualtrics. I feel Forsta sits right in the middle of those three platforms because its FAR more advanced than SurveyMonkey but not quite as user friendly as Qualtics. However, the price and long term costs of Forsta is much less costly than Qualtrics. Forsta also has a great Managed Serviced division if you need sample to fill your projects

Pros

UX research
Data Collection
Sample fulfilment

Cons

Could be a more friendly interface
Complex equations like MaxDiff are very difficult
Customer support lack compared to SurveyMonkey

Likelihood to Recommend

If youre a market researcher on a bit of budget, this platform is professional without breaking the budget. You can also have multiple user seats for a license for not that much more as compared to other platforms. Forsta covers most of the professional needs agencies and brands will need for their data collection.

Mark McElwain

Field Director, Operations in Research & Development at Nielsen Entertainment (10,001+ employees)

Vetted Review

4 years of experience

View profile

ConfirmIt experience

Rating: 7 out of 10

Incentivized

October 14, 2015

Use Cases and Deployment Scope

It was used up until about a year ago (a little less), as a tool to help screen people for market research purposes (also as an online survey platform to gather opinions about various topics). In essence it was a way to cut down on cold calling members of our panel (and on screening time) .

We currently do not subscribe anymore, however. It was only used by my department - though the results were used by various other departments.

Pros

This is one of the few survey programs that let's you do almost anything you can imagine - complex logic, showcasing concept designs/videos, cluster analysis are a few of the uses we got out of this program.
Comprehensive data analysis and reporting options allowed us to fill just about any client request.
Good tech support - never had an issue there.

Cons

Cost - it's an expensive program. This is basically the sole reason my company switched.
Perhaps adding more options for licensing, we found we didn't need many of the features that were part of our package (if that's a way to reduce costs).
Fostered support/discussion community among programmers.

Likelihood to Recommend

The key question I'd ask is "what will it be used for?". It's an expensive program, and I'd have a hard time recommending it if someone weren't going to use it to it's fullest. For instance, while I think the data analysis tools are top notch, our company didn't have much of a demand for them. The tool we did settle on, does not do a well a job in this aspect (however it still retains some core necessities).

Salah Khoury

Online Project Manager at Focus Pointe Global (201-500 employees)

Vetted Review

4 years of experience

Product Focus vs. Customer Focus

Rating: 7 out of 10

Incentivized

October 2, 2015

Use Cases and Deployment Scope

My company uses the Confirmit Horizons platform to distribute and display the results of customer satisfaction surveys for one of our major clients. It is being used by the client through our research department and provides access to view, interact, and analyze current and historical data to help their teams make informed decisions instantaneously.

Pros

The project/account managers have done a good job helping translate our program needs and requirements into functional/effective tools.
The Authoring account has been one of the most useful tools of our package with Confirmit. As a professional user I am able to manage individual users within our clients database. I can customize each users access to determine how much information they should have access to.
The how-to-guides that are available to help explain the software are very useful. When first introduced to the Horizons platform there were some growing pains trying to learn the ins and outs of the reportal. I was able to go into the guides and find exactly what I needed without having to reach out to the support team.
The reportal solution has been extremely useful for monitoring and managing our clients' Voice of the Customer program. It provides our users access to the most recent survey results in an easy to understand format using customizable filters and tables. It isn't overly complicated and is very user friendly.

Cons

Rarely, there have been data integrity issues using the Reportal and Active Dashboard. From our experience are usually programming flaws but for some reason there is no clear flow between the data expected to be displayed in these platforms.
Communication back and forth can be a challenge sometimes. Not every client of Confirmit's has a technical background in software which I think they sometimes forget.

Likelihood to Recommend

They have done a good job at helping us maintain the integrity of the project while transitioning to a completely new platform. Our Voice of the Customer program happens to consist of multiple surveys within one "master" so I guess logistically it could be considered complex.

Verified User

Project Manager in Research & Development (11-50 employees)

Vetted Review

1 year of experience

Leader in the industry.

Rating: 9 out of 10

Incentivized

October 2, 2015

Use Cases and Deployment Scope

Confirmit is used on a daily basis in my office. We use Confirmit to program nearly all of our online surveys. It is mainly used by the operations department, but since we are on the smaller size most employees use the software at one time or another.

Pros

I like how many functions it is able to carry out. It can handle in-depth survey logic that other programs cannot (such as SurveyMonkey).
I also like that if we are unsure of how to add the logic we need support is always available and ready to assist.

Cons

I really do not have anything bad to say about Confirmit.

Likelihood to Recommend

Confirmit is a leader in the industry for survey programs; it is well-built software that allows for complex logic.

Verified User

Project Manager in Marketing (11-50 employees)

Vetted Review

5 years of experience

I Can Confirm It: Confirmit is an Excellent Tool

Rating: 9 out of 10

Incentivized

September 29, 2015

Use Cases and Deployment Scope

We use Confirmit as our primary survey programming tool. Whether the survey is for an end client or internal purposes Confirmit handles all of our data collection and also helps to facilitate reporting and analysis with the Reportal module. We also utilize the Data Processing module but only sparingly.

Pros

Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training.
Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable.
Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage.

Cons

The largest flaw of Confirmit's current version is a lack of support for Chrome. Confirmit is often the only reason I even have Internet Explorer open. They used to allow for full Chrome support with the usage of the Silverlight plugin but now that Chrome has disabled NPAPI support, there is no current workaround.

Likelihood to Recommend

Confirmit is an excellent tool for data collection and top-level analysis. With the ability to collect data across web, mobile, and even legacy CAPI environments it is flexible enough to cover almost any need. The analysis and Reporting tools are not as powerful or in-depth as stand-alone products but they are continually improving and are often all that is needed for most reports. Overall, updates and patches could be more frequent or address glaring needs in a more timely manner (such as Chrome support) but overall it is an excellent application and definitely beats out the other two enterprise level tools I have used.

Jason Fryer

Survey Programmer at Carbonview Research (11-50 employees)

Vetted Review

10 years of experience

Confirmit is a gift to quantitative marketing research

Rating: 10 out of 10

Incentivized

July 9, 2014

Use Cases and Deployment Scope

I've used Confirmit at two companies. The first company I used it at was a full service marketing research company. Service typically surrounded consumer packaged goods. Often we were writing surveys for online or central location tests. A typical study was about n=100 and anywhere from 2- 10 products.

The second company I worked for used it and it was for large scale online studies typically gathering n=35,000 responses for very large 40 minute surveys. This required very complicated scripting.

Confirmit is my programming method of choice because it is able to handle complicted logic. Thougth it takes longer to train someone to use, it has capabilities other programs cannot handle.

Pros

HTML script written by hand
Logic
Data exports

Cons

I believe the usability could be improved. The platform isn't very intuitive and it takes a very long time to become proficient at the system.
I'd like to see more marketing research templates applied for standard testing.

Likelihood to Recommend

I have a very pleasant opinion of Confirmit, it is the kind of program that can handle a lot of changes. Once fully trained, the system is easy to use, but again, I cannot stress the amount of time it takes for someone to be able to create complicated marketing research surveys. If you have a quantitative survey Confirmit is the way to go.

Verified User

Project Manager in Research & Development (51-200 employees)

Vetted Review

5 years of experience

Basic Review

Rating: 7 out of 10

Incentivized

June 24, 2014

Use Cases and Deployment Scope

To run market research surveys for the organization. Program surveys, and run all necessary reports.

Pros

Easy to program surveys
Easy export of data
Nice enough user interface

Cons

Annoying formatting of data exports at times, especially with survey loops

Likelihood to Recommend

It may not be well suited to overly complex surveys wtih loops etc.

Verified User

Analyst in Marketing (1001-5000 employees)

Vetted Review

2 years of experience

I use ConfirmIt

Rating: 10 out of 10

March 10, 2014

Use Cases and Deployment Scope

We use ConfirmIt to collect opinions from doctors and nurses around the world for market research purposes. ConfrimIt has the fastest servers and most up-to-date technology I have come across. It offers clients real time access to data and reports. Data is always accurate and available for download. The user interface for authoring makes programming a snap for even the most complex jobs.

Pros

Data is always accurate! Available in several (most used) formats. Lightning fast!
The authoring user interface makes turning an MS Word document into an online survey super easy!
For cross-tabs and reports the reportal is an awesome tool.

Cons

The ability to repeat the same data export with the options you selected the first time would be good. There are a lot of options available for data exports and it can be challenging to remember exactly which options you picked should you want to put out the same options as a previous export.
Continue to improve functionality and speed. You are already the leader in my book. Don't fall behind. :)
Create more "Ready to use" questions like the Carousel for grid questions.

Likelihood to Recommend

Create more ways to cut the price of the service. While ConfirmIt is the best market research service out there it is also very expensive. Find ways to not nit-pick each "automated" service and drive away potential clients. For programmers and project managers ConfirmIt is a dream come true but for presidents and owners it can be a nightmare!

David Prather

Manager, Technical Support at SurveyHealthCare (1-10 employees)

Vetted Review

11 years of experience

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Product Focus vs. Customer Focus

Rating: 7 out of 10

Incentivized

October 2, 2015

Use Cases and Deployment Scope

Pros

The project/account managers have done a good job helping translate our program needs and requirements into functional/effective tools.
The Authoring account has been one of the most useful tools of our package with Confirmit. As a professional user I am able to manage individual users within our clients database. I can customize each users access to determine how much information they should have access to.
The how-to-guides that are available to help explain the software are very useful. When first introduced to the Horizons platform there were some growing pains trying to learn the ins and outs of the reportal. I was able to go into the guides and find exactly what I needed without having to reach out to the support team.
The reportal solution has been extremely useful for monitoring and managing our clients' Voice of the Customer program. It provides our users access to the most recent survey results in an easy to understand format using customizable filters and tables. It isn't overly complicated and is very user friendly.

Cons

Rarely, there have been data integrity issues using the Reportal and Active Dashboard. From our experience are usually programming flaws but for some reason there is no clear flow between the data expected to be displayed in these platforms.
Communication back and forth can be a challenge sometimes. Not every client of Confirmit's has a technical background in software which I think they sometimes forget.

Likelihood to Recommend

Verified User

Project Manager in Research & Development (11-50 employees)

Vetted Review

1 year of experience