PC-Duo

PC-Duo is a remote support software solution designed to meet enterprise needs, offering secure, fast, and reliable remote access to computers, servers, and equipment. According to the vendor, PC-Duo is suitable for organizations of all sizes, including IT departments, healthcare organizations, emergency services command and control centers, pharmaceutical companies, and government agencies.

Key Features

Web And Windows Consoles: Users can take control of devices using a native Windows console or any web browser with HTML 5 support, providing flexible access and control options for remote devices.

Agentless On-Demand Support: PC-Duo enables fast and secure support for remote workers without the need to install additional software on their devices, simplifying the support process.

End-To-End Encryption: PC-Duo ensures secure data transfer with strong end-to-end (E2EE) 256-bit AES encryption, protecting data transmitted during remote sessions from unauthorized access.

Multi Factor Authentication: PC-Duo supports on-premise and cloud-based Microsoft Azure Active Directory tenants, offering multi-factor authentication to enhance the security of remote sessions.

Session Recording: PC-Duo provides session recording capabilities for accurate auditing and traceability, helping organizations meet security compliance requirements by tracking and reviewing remote support sessions.

Thin Client / VDI: PC-Duo offers unique capabilities for remote support of VMware, Citrix, and Terminal Server thin client and VDI environments, providing a consistent experience across different platforms.

Gateway: PC-Duo's gateway architecture simplifies remote access by allowing users to connect to remote devices without the need for complex network configurations, even in the presence of firewall restrictions.

Ease Of Use: PC-Duo provides intuitive features such as perfect screen scaling, clipboard sharing, drag and drop file transfer, and print capture, enhancing the remote support experience.

Always-On: PC-Duo enables continuous remote support for attended and unattended remote computers, servers, machinery, and equipment, ensuring technicians can access and troubleshoot devices whenever needed.