PayPal Zettle

Score7.6 out of 10

55 Reviews and Ratings

Community insights

TrustRadius Insights for PayPal Zettle are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient hardware connection: Users have praised the seamless and efficient hardware connection of PayPal Zettle. Many reviewers have stated that their mobile devices and the PayPal Zettle application quickly recognize the hardware, saving them valuable time compared to other POS systems.

Instant transaction processing: The instant transaction processing feature of PayPal Zettle has been highly regarded by users. Numerous reviewers have mentioned that transactions can be carried out within a second simply by passing the NFC chip inside the system, providing a smooth and efficient payment experience.

Convenient transaction history management: Users appreciate the convenience of tracking and managing their transactions with PayPal Zettle. Several reviewers have pointed out that the transaction history is conveniently shown in their registered PayPal account, giving them an easy-to-access overview of their payment history.

Reviews

20 Reviews

PayPal Zettle for the SMB

Rating: 7 out of 10

Incentivized

February 3, 2025

Use Cases and Deployment Scope

We used the PayPal Zettle solution as the upgrade to Paypal Here. Prior to that we were users of Square POS solution for our hookah business. PayPal Zettle has allowed our business to scale and keep compliant in a regulated environment. We have handled anything from 300 - 1000 transactions and needed a scalable solution as our business has expanded.

Pros

Payment options including Apple Pay and Google Pay
Simple Menu updates
The ability to update taxes easily
The ability to send receipts electronically

Cons

Reporting Capabilities
Integrations Points with other solutions
Time Tracking functionality by employee

Likelihood to Recommend

PayPal Zettle is a good fit for companies needing to launch quickly and go with a trusted merchant solution. It is designed for smaller companies that need flexibility with deployment and less complicated implementations. You can be up in running in one day for a business that allows ease of use.

J Rio Fultz

CEO in Information Technology at HarleeQs Hookah (1-10 employees)

Vetted Review

3 years of experience

View profile

PayPal Zettle is a quality and trusted POS!

Rating: 9 out of 10

Incentivized

January 9, 2025

Use Cases and Deployment Scope

We run a non-profit bulk food store with our ministry, and have an online store. We use PayPal Zettle as our payment processor to conect to our POS system. I love that everything speaks to one another and that prices are automatically updated between the website and store POS.

Pros

It is a trustworthy platform, so customers feel comfortable using it.
I love how PayPal Zettle connects to our store and makes taking payments easy.
I love how Paypal Zettle takes multiple forms of credit card and is universal for our customers.

Cons

The fees are a little bit high, although all POS and payment systems do charge fees.
Sometimes signing in and getting things to connect through our web store can be a challenge. It is great once it is set up but downloading plug ins and setting up initially is a challenge.
We have in-store pick up items that customers pay for at pick up and shipped items which customers pay for through the PayPal Zettle portal at checkout. This was very confusing to set up. I wish there was an easier way to mark items as payment upfront and payment later.

Likelihood to Recommend

We tried several different payment systems, and PayPal Zettle was the one that took the cake in the end. It is great for the web especially since it is so well known and trusted. Everybody knows the name "Paypal," and that's because of the great security and purchase protection they offer, which is another reason it is so well suited.

Verified User

Employee in Social Media (11-50 employees)

Vetted Review

5 years of experience

Payment acceptance and warehouse accounting in a single software

Rating: 10 out of 10

Incentivized

May 17, 2022

Use Cases and Deployment Scope

I use the PayPal Zettle card reader and related plugin for website CMS (Wordpress + WooCommerce). The card reader can accept credit and debit cards of major payment systems. By themselves, card readers have very similar functionality and capabilities. PayPal Zettle is one of the few solutions that allows you to manage a single inventory across platforms. By integrating PayPal Zettle with your website, product data and inventories are synced automatically.

Pros

Acceptable price
Simply manage a single inventory across platforms
A lot of payment options

Cons

Some payment methods are only available in specific countries

Likelihood to Recommend

The basis of my business is an online store, which is a website with CMS Wordpress + WooCommerce. About 70% of orders, customers pay online, and only the remaining 30% upon receipt at the pickpoint orders, therefore main warehouse accounting is maintained in the website CMS. With a plugin for WooCommerce, PayPal Zettle is the easiest way to manage a single inventory across platforms and allows you to automatically sync product data and inventories.

Vasilii Chistyakov

Owner at Electronov.net (1-10 employees)

Vetted Review

1 year of experience

Easy to setup and use POS for in-person card payments

Rating: 8 out of 10

Incentivized

April 28, 2022

Use Cases and Deployment Scope

Paypal Zettle is great POS option that makes it easy to process payments wherever and whenever. We needed a POS option that ties into our online eCommerce site, BigCommerce. Makes it easy to track and update inventory when items are sold. The system is very easy to use and setup.

Pros

Ease of use
Low cost hardware
Easy to setup and get started
Funds available right away

Cons

Documentation
Rates are slightly higher than our ecommerce credit card processor
Connection sometimes fails

Likelihood to Recommend

Setup was fairly simple and straightforward allowing us to get started accepting card payments at a local event right away.

Verified User

Manager in Sales (1-10 employees)

Vetted Review

3 years of experience

Use zettle for your business!

Rating: 9 out of 10

Incentivized

March 29, 2022

Use Cases and Deployment Scope

I use this product to complete the purchase of my products i have a coffe shop and zettle let us generate more purchases because other business lose clients because they don't accept card payement.

Pros

It is really practical to move anywhere
It has great connection in most places
You don’t need a minimun amount of sales required to get the zettle like with the bank options
The commission is not to high

Cons

The commission can be less
The design of the product is a little old
The connection a very few times fail

Likelihood to Recommend

I think it is perfect for little business like entrepreneurs and for bigger business i think it is better use the bank's terminal. I see many posibilities to use it in microbusiness. And it is really helpfull on this kind of business for the facility and freedom to don’t have limits to use it. I think if the commission sounds great for you, use it!

Verified User

Manager in Marketing (11-50 employees)

Vetted Review

3 years of experience

PayPal Zettle For POS Use

Rating: 7 out of 10

Incentivized

March 27, 2022

Use Cases and Deployment Scope

PayPal Zettle is a nice point of service app that comes with all tools we need to efficiently process payments whenever and wherever. It also makes it super easy to process returns and look of receipts when necessary. Being under the PayPal name brand is helpful and reassuring as well while dealing with secure financial information.

Pros

Payments
Returns
Receipts

Cons

Bugs

Likelihood to Recommend

PayPal Zettle is well suited in situations where you are on the go and need to collect payment information so for example trade shows or pop up shops. Since most people don't carry cash nowadays this makes it extremely helpful to still gather those crucial payments.

Verified User

Project Manager in Customer Service (51-200 employees)

Vetted Review

1 year of experience

Highly Recommended

Rating: 10 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

I needed a POS solution that would integrate with our Big Commerce eCommerce platform to make my life easier as far as managing inventory that I sell both in-store and online. I also did not want to spend a lot on this solution since in-store sales are not as strong as they used to be. The hardware was inexpensive and offers everything I need: POS system that integrates easily, cash drawer, thermal printer, card reader, and barcode scanner. The POS is iPad based, and works very well.

Pros

Integration with eCommerce platforms
Ease of use
Low card processing costs
Low hardware cost
Speed of transaction processing
Speed of accessing funds

Cons

Documentation
Cannot use HTML for creating description

Likelihood to Recommend

I absolutely LOVE this system. It is very fast and easy to use, and integrates with my eCommerce platform perfectly. Support is excellent and I rarely have any hold time when calling. I don't need to call often at all, but I did a fair amount when first setting up the system as the instructions are incomplete and quite limited. They were very helpful and knowledgeable. The card processing fees are really low and the money is in my account quickly, even on weekends! I can either keep the funds in my PayPal account and access them with my PayPal business debit, or I can transfer them to my back (or a combination of these). The funds are always in my bank next business day. Also, it was one of the least expensive solutions out there as far as the hardware goes. There are a few minor issues on my "wishlist", such as being able to use HTML when creating the product description. I have to go into my eCommerce platform and edit the descriptions to match the overall look & feel of my other products that are not on the Zettle app. I highly recommend it!

William Stewart

Owner in Corporate at LI Toy & Game (1-10 employees)

Vetted Review

1 year of experience

View profile

If you sell products or services on the go, you need PayPal Zettle to up your game!

Rating: 8 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

I use it for both payment from a vendor where I perform and also to sell merchandise to customers. It's been wonderful to be able to offer a way for a customer to pay me without cash. Also, for businesses that hire me, they can pay with a credit card versus going through a lengthy process of invoicing, then sending a check and more. It has saved me time and has saved them time as well. It's easy to access on my phone so I don't even need the card reader anymore. I'm so glad that I have this option as it has increased sales for me.

Pros

Ease of use
It's immediate that I receive my payment
I can use it with a phone
I can use it with or without a card reader

Cons

If you only have an option of sliding a credit card through a card reader, it can keep showing errors
It would be nice to have a ready made receipt available to email the customer after purchase
Sometimes it's hard to know where to put the actual person or company name when they buy

Likelihood to Recommend

Honestly, It has been fabulous for me as a musician at a live concert. Just recently, I played a gig where the person wanted to pay me with a biz credit card and it makes it so smooth to be able to do it right there--even before the concert begins. Plus, they can get a receipt emailed to them right away so all the proper paperwork is taken care of. I can do my gig with ease and know I'm already paid.
The only place I can think of at the moment where it might be less appropriate is if a church asked for money with people coming around with this app. But otherwise, I think it can definitely improve your business profits.

Tara Brueske

Vocal Workshops and entertainment at Tara Brueske (1-10 employees)

Vetted Review

4 years of experience

View profile

Portable and Reliable

Rating: 8 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

We use PayPal Zettle as a means to process credit card payments for our small newspaper. We tend to run through about two transactions per day. The combination of a card reader and an app makes it much easier and less stressful to be able to process payments. Some of our payments range from under $10 to over $1,000. Having one consolidated system that feeds into our existing PayPal account is crucial.

Pros

Ease of Use
Immediate Payment
Good conflict resolution
Use of the app

Cons

Rates are relatively high
Should automatically send chip reader
Descriptions do not always show up in card statements

Likelihood to Recommend

I recommend PayPal Zettle quite a bit, actually. Its flexibility is easy enough to use for people who are not used to technology. Square has good traits, too, but since so many people already have PayPal accounts, it makes it much easier to use. It is perfect for everyday use of bot large and small transactions.

Verified User

Administrator in Marketing (1-10 employees)

Vetted Review

5 years of experience

As Cash Disappears, PayPal offers a solid option

Rating: 7 out of 10

Incentivized

March 23, 2022

Use Cases and Deployment Scope

We are a non-profit organization that hosts fundraisers off-site multiple times per year. Every year, fewer and fewer people carry cash and we needed a solution to encourage folks to still purchase items from the gift shop as well as easily donate. This was one of the solutions we tried and it worked for most of our situations.

Pros

Can be a quick way to pay with a credit card.
Is easy to use.
It is a brand name that the general public recognizes and at least mostly trusts.

Cons

Missing functionality: It doesn't work well when the cell signal is low, like in a large metal building. We really struggle with slow loading or transactions refusing to go through.
Ideally, we'd want an offline version, but obviously, that's not really possible. If it could function with a lower signal though, that would be a major improvement.

Likelihood to Recommend

I really struggle with it at certain events we do that are in low cell-signal areas. In higher signal areas, I don't usually have too many problems using it. And it's handy to be able to email or text receipts since as a charity, people can write off their donations and we don't have to worry about providing tax receipts. And they don't have to worry about keeping track of some little piece of paper while they're out and about enjoying the events.

Verified User

Partner (1-10 employees)

Vetted Review

4 years of experience