TrustRadius Insights for PayPal Payments Pro are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Intuitive and User-Friendly Interface: Many users have praised PayPal Payments Pro for its highly intuitive and user-friendly interface. They have found the clean layout and intuitive design of the platform to be easy to navigate, allowing them to perform tasks efficiently. This emphasis on a positive user experience through a well-designed interface has been appreciated by reviewers.
Efficient Mobile App Performance: The mobile application of PayPal Payments Pro has received high praise from reviewers for its speed and efficiency. Users have mentioned that they can make quick payments within seconds, which contributes to their convenience and productivity when managing payments on the go. The swift payment processing and fast performance of the mobile app have been recognized as valuable features by users.
Seamless Integration Capabilities: Reviewers have highlighted PayPal Payments Pro's integration capabilities as a significant advantage. They appreciate how the platform simplifies the checkout process and seamlessly integrates with websites and platforms like WooCommerce. This seamless integration saves time and effort for businesses, enhancing workflow efficiency for users.
It was efficient in business purchases and supplies through a Paypal. It was accepted by major suppliers which were a hassle-free no brainer for us to use the card. We require a great number of tech supplies and this card allows us the purchasing power to order supplies seamlessly.
Pros
Tracking my purchases
Review my expenditures at a glance through PayPal Payment Pro.
Excellent at paying our creditors/vendors immediately when needed.
Cons
The refund process seems to be delayed on occasions.
Line of credit increase could be a lot more simple.
Likelihood to Recommend
It's been great to use in purchasing components that we need to keep track of and can refer to our Papal invoice to cross-reference vendors and supply orders to confer who we received the products from. We deal with multiple vendors and may get shipments with similar components but maybe from other departments. Having a Paypal Payments Pro to look up our invoices and cross-references our orders help us verify our shipment.
VU
Verified User
Supervisor in Customer Service (501-1000 employees)
Paypal is our main financial service, being a tourist company, many international and national travelers use this tool, and it has been the most affordable and practical when it comes to payments. It is possible to see the transactions and keep a record of them, it's easy to receive or pay in different currencies and keep the payment contacts of any client or colleague and thus make a quick transaction. I like that Paypal works in real-time, transactions are made immediately, all sectors of our company use Paypal to receive their payments, a little more in the sales area since we take care of checking and making receipts for our customers. It's possible to do so many things on its platform without having to look for another one, the billing processes are fast and it allows us to customize it on behalf of the client from our business account. We have been using Paypal for some time and we trust its security when receiving or making our payments.
Pros
I like the billing service; our customers receive the bill for their purchase at the moment in a detailed and personalized way.
Currency denomination changes, our clients come from different places, and we receive payments in other currencies, making the change is simple and efficient.
The mobile app is the best solution to manage the entire payment system, it is easy and fast to use. To check that we received the money, Paypal is always active and sends notifications quickly.
Cons
There are many functions that I would like to work smoothly without the need to call support, sometimes they retain the money for a few hours when the account where we transfer is new, this is not a comfortable process.
The rates could be more affordable, I feel that compared to other tools, Paypal commissions are still a bit expensive.
It is not available in our local currency, so we must make the changes to another currency, then to our card to be able to withdraw the money
Likelihood to Recommend
There are many billing alternatives or ways to use payment and collection methodologies, however, it is useful to use the one that best fits your environment, and this is what Paypal has offered us a company, I recommend to anyone who does not know the tool to see from a better perspective how easy it is to use and the benefits it can bring to your business.
At our agency we built a custom ecommerce shop for a client which allows them to sell items online. They couldn't always get staff to open their small bricks and mortar shop and need an online solution. They looked at Shopify but wanted something we could set up without extra ongoing monthly fees.
Pros
Payments.
Feels safe (trusted brand).
Quick.
Cons
Fees are higher than competition.
Takes longer than the competition to release funds.
Payment option for crypto needed.
Likelihood to Recommend
PayPal Payments Pro is suitable for when clients sell items on their website or want to accept donations. It allows customers to buy using their bank or credit card - but not crypto, yet - and the payment process is seamless. For agencies/dev team the documentation is good and they have been around for a long time.
We provide legal services to clients abroad. It is thus super useful to accept payment via PayPal in American dollars. We can set up the invoice within the PayPal platform and send it directly to the client or download it in PDF format. The client can then pay via card or directly from their PayPal account.
Pros
Create Invoices.
Accept Payments.
Track Payments.
Cons
There is only two Payment terms.
PayPal does not accept our local currency.
We are forced to withdraw any funds received via PayPal to our local bank account.
Likelihood to Recommend
When a South African business has international clients who prefer to pay in dollars. PayPal works great for this including invoicing features such as setting up templates, saved products, and saved clients. The client then has several ways to make payment and reducing the barrier to payment means quicker payments more often.
Paypal payments solution is used for my part-time ecommerce business. The payments that I need to make for purchasing any software or memberships or any other online services is made via Paypal. I also receive payments from clients in my Paypal account.
Pros
Client billing
Re-curring monthly payments on autopilot execution
Sending money to friends without any fees
Ease of software useability
Cons
Transaction cost can be reduced a bit
International bank accounts should get linked
Phone based client service needs improvement
Likelihood to Recommend
Paypal is great for personal payments as well as business payments for ecommerce of for paying monthly memberships. It is a user friendly software that needs little expertise to get used to. For larger payments, the fees become high therefore it is more suitable for payments of upto few hundred dollars.
PayPal is NOT used by my organization. I used it to see how we could implement it in a future mobile project we are working on it failed in every way from customer service , EFT transfers and ease of use.
Pros
when making payments to users
seeing your balance available for payments
user interface is clear on Mobile phones
Cons
When you have overpaid by accident it is impossible to get moneys refunded by EFT they say they can't do it. Why? This is a bank, as they are owned by Synchrony bank. They can take EFTs but not use EFT for refunds, They say a check is coming, they use US Postal service and I had to wait more than 15 days for the check to arrive
When using it as customer when paying your bill you have to 14 days for Electronic funds transfers to credited, it is a totally unworkable amount of time. This is not a paper check electronically transferred money from my bank. Why does it take 14 days for an EFT to transfer?
Customer service is surly and can never provide an answer as to what their policy is. When i asked why it takes 14 days to have an EFT clear they said the amount was to large, what kind of bank is this when a $2600 dollar payment is too large. the payment cleared my bank that day why does it take Synchrony/ Paypal so long? Because they want the use of customer funds for free. This borders on bank fraud. I would never use PayPal for payment for my project. Agents continue to repeat the same answer to different questions, i was put on hold at one point for 12 minutes and disconnected and no call back even though they had my number.
The so called policies are hidden to user buried deep in pages of terms of use. How can they hold funds for 2 weeks on electronic transfers?
Likelihood to Recommend
I don't think PayPal payments are well suited for people that will use it from multiple transactions. The only good thing is that they are pretty secure but that's it. There are so many others that are easier to use, don't have as many restrictions and have better customer service. In my opinion PayPal is overrated, overpriced and provide the worse customer service in their space
I have used PayPal Payments API a couple of times for different projects, and it is by far the best option available. The documentation is excellent, the diverse support for multiple programming languages, and the fact that you get support from a provider who can charge back any fraudulent transactions are some of the advantages you get from using their integration. I have used it to allow online payments for small businesses providing products and services.
Pros
Customer protection against fraud
API documentation
Sandbox support
Easy implementation of payments with their services
Cons
You can have too many fees per transaction sometimes
You might not get access immediately to your funds after refunds
You might not get access immediately to your funds after a payment
Likelihood to Recommend
For any web application looking to integrate a secure form of payments and integrate with different providers for credit cards, banks, different types of accounts, using PayPal Payments will be a good option. In a few hours of work, you can get a fully working payment integration with PayPal Payments. Their API endpoints have adequate documentation. In addition, they offer sandbox environments to test the endpoints with little to no implementation on your end, [so] not using it will be more of an excuse than anything else.
PayPal is an integral part of every international transaction. Receiving the money and sending the money to all over the countries is easier using the PayPal Payments system. PayPal integrates with any website to receive money on any occasion. PayPal using peer to peer integration system for the safety of the transaction.
Pros
PayPal API easily integrates with websites.
PayPal Payments is more secure and easy accessible.
Create automated invoices using PayPal Payments system.
Cons
PayPal transaction fees are higher than other payment gateways.
Many countries do not receive PayPal Payment gateways.
PayPal takes 4-7 days to [deposit] funds in to bank account.
Likelihood to Recommend
Although PayPal Payments makes it easy to send and receive payments being the biggest company in the FinTech business right now, it is always advisable to use an alternative if available. For freelancers and professionals who deal with international clients, I would definitely recommend options like Payoneer over PayPal.
We use PayPal Payments Pro for taking payments for our services rendered. This allows us to take both PayPal and Credit Cards. The fees are reasonable and the interface with PayPal is easy to navigate. We get our funds quickly and can easily refund transactions. I would rather use PayPal Payments over standard Merchant Services from banks.
Pros
It makes it really easy to take payments online.
It is easy to get your funds transferred into your bank.
Very straightforward fees for processing. Unlike typical merchant services from local banks.
Cons
PayPal could do a better job of letting people know that they can use a credit card. I have had several clients tell me they don't have PayPal and then they don't finish the transaction even though you can pay with a credit card and not have a Paypal account.
PayPal could always lower their fees to be more competitive.
Allowing people to pay in crypto would be great.
Likelihood to Recommend
PayPal Payments is well suited for low monthly transactions and online payment processing. It's very easy to get things set up with PayPal Payments. It is a great payment processor for anyone starting out. It's much easier to use and set up than others such as Stripe. There are a lot of other great PayPal services for businesses and that makes it a good choice.
PayPal Payments is going to be used on our shopify store and we use it to pay suppliers.
PayPal is quick and easy to use and a lot of customers look to use Paypal so it will increase sales
Pros
Simple to use
Quick transactions
Secure
Cons
Started using credit account without notifying me
Difficult to change personal details on account
Likelihood to Recommend
Best suited for people with e-commerce websites. The quick and easy payments make customers want to use it, plus it has their card details saved so they don’t want to go through the hassle of typing them in every time.
Not so much suited for paying suppliers but still does the job.
