TrustRadius Insights for Payoneer are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Global Acceptance: Many users have praised Payoneer for its wide acceptance worldwide, allowing them to easily send and receive payments internationally. This feature has been appreciated by a significant number of reviewers.
Nominal Exchange Rates: Several users have mentioned that they appreciate the nominal exchange rates offered by Payoneer compared to similar platforms like PayPal. This has been seen as a positive aspect by numerous customers.
Useful Tracking Feature: The tracking feature provided by Payoneer has been found useful by many reviewers for keeping tabs on their transactions, payments, and balances. Users have expressed their satisfaction with this feature in their feedback.
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Payoneer Reviews
2 Reviews
Engineering
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I use Payoneer to get paid by my customers. I am supposed to paid an up front fee for producing content and then royalties on a regular basis following that. But in my experience so far, Payoneer has transferred 0 dollars. The service is supposed to provide a trusted way to transfer funds directly to a payee's bank account.
Cons
I believe their software is riddled with bugs.
They keep sending me requests for documents but in my experience, their system does not accept them.
I believe their support staff is incompetent and cannot fix the problem. They will assign someone to address your technical problems who can't solve them.
I have yet to be paid, even once.
I feel that they take many weeks to solve your problem.
I have found that they will notify you of required documents you have already submitted.
Likelihood to Recommend
In my experience, Payoneer is not able to process payments and weeks went by before I was notified that there was a delay. Then they starting sending notices that a tax form was required and I feel this should have part of the enrollment process. In my experience, I was expected to use a link in the emails, but the link was broken. Also, other links in their software will incorrectly bring you back to the sign in page, blocking necessary actions. I believed they claimed that they received the required forms, then claimed that they didn't.
Overall, it’s one of the best possible solutions
available to receive international remittance and convert that remittance into the local country's currency easily. It needs a lot of upgrades in the system, and
support staff needs to be more educated and must be available during business hours
to respond to the customers' queries. Users can transfer their international remittance
to their respective banking accounts. And their setup does not require a lot
of identity verifications.
Pros
Payoneer offers a reliable and safe method of accepting money from outside of the country.
It helps in making international transactions easily and users can use that money anytime anywhere.
They have a security system which allows users to use their Payoneer to pay their bills online by just connecting it with the relevant website.
It also allows users to transfer their money to any of their relevant banking options without any complexity.
Cons
The biggest drawback that Payoneer has is that it does not allow users to use their money if it is from any non-registered business, which is the major drawback.
The second major drawback that Payoneer has is that its support system is not up to snuff. They do not even know about their own system flaws.
Really terrible approach to the customer queries and does not respond on time if the user having any difficulty in sending or receiving payments.
Likelihood to Recommend
Payoneer is one of the leading payment methods
used internationally by the big e-commerce markets and organizations. It is the best platform that enables organizations to connect to businesses, countries, and
currencies with its innovative UI and cross-border payment platform. The main feature that makes Payoneer stand out from
others is that they have cards for their users, which allows users to have
cashless use of money by using the card anywhere by just scanning.
