Do Not Waste Your Time or Your Money on PaymentWorks
Rating: 1 out of 10
IncentivizedUse Cases and Deployment Scope
If you only work with domestic
US Banks and US citizens this might be fine for your business. If you work with foreign
vendors this system will cause you nothing but trouble. The only available language is English. The banking information defaults to check
payments which take 45 days to arrive overseas.
The software is poorly designed. The customer service agents are
non-existent. Service just refers
the customer back to the paying institution which cannot access any of the data
in PaymentWorks.
This has been the single worst software experience of my
30-year administrative career. Payees experience difficulty completing the
registration. They cannot understand how to enter the banking information. They
cannot understand the terminology. Foreign vendors request
check payments which take 45 days to arrive. People keep emailing me to ask when they are going to receive funds. Check payments cannot be tracked. I spend all my time at work now dealing with
angry vendors and the work never really gets “done”.
Pros
- The data is kept secure
Cons
- Software design especially in regards to entering foreign bank accounts
- Customer service never really assists the customer
- Admins are not notified when there is incomplete registration or problems with the information entered. We have to wait for the customer to contact us and by that time they are very angry and their payment is very delayed
- The only language available is English. The tax forms are only available in English
Likelihood to Recommend
Appropriate only for US customers with domestic banking institutions who speak English fluently.
Not appropriate for any foreign vendor to get paid in less than 6 months. The data is poorly designed. The software defaults to domestic banking information such as routing number. Vendors then choose check payments overseas which take 45 days and usually never arrive. I end up submitting the same payments over and over. Customers are always angry and I have no ability to help them.
Vetted Review
1 year of experience