Based on 42 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 42 reviews | Last Published June 30, 2026
In TrustRadius reviews, Paylocity serves as a comprehensive HRIS and payroll solution, widely adopted for managing the full employee lifecycle from recruitment and onboarding to ongoing administration and benefits. Reviewers frequently commend its efficient payroll processing, which 55% highlight for its automated features, alongside a streamlined and customizable onboarding experience. The platform's intuitive user interface and responsive customer support are also noted strengths, contributing to a positive user experience.
Emerging positives include effective employee engagement tools like Community and Peer Recognition, which boost morale and communication. However, reviewers point to areas for improvement, particularly complex reporting functionalities and limitations within the performance management module. Workflow customization can also be cumbersome, and some users report technical issues with automation. Despite these challenges, the prevailing sentiment indicates Paylocity generally supports HR in shifting focus to higher-value objectives.
Pros
Efficient and automated payroll processing
Streamlined and customizable new employee onboarding
Intuitive user interface for administrators and employees
Responsive and helpful customer support
Integration capabilities with other HR and benefits platforms
Cons
Complex and limited reporting functionalities
Performance management module lacks essential features and is challenging to implement
Cumbersome workflow customization with potential post-update disruptions
Occasional customer service issues with unresolved tickets
Technical issues and errors reported with automation tools
We use Paylocity as our HRIS system. Paylocity is a very integral part of our business. We utilize it for several different reasons such as payroll, document filing, onboarding, pay verification and more. With the new developments within Paylocity we are always learning new ways to utilize the system. Our product assists us daily.
Pros
Payroll
Time and Labor
Onboarding
Cons
Benefits
Taxes
Spending Accounts
Likelihood to Recommend
Paylocity is well suited for smaller scale companies that have more time to keep an eye on the little things. There are constant issue for our company in the benefits platform along with the taxes assistance. With a larger company that does not have an eye on the day to day, things would fall through the cracks and be out of compliance.
We have made Paylocity our main employee hub. We utilize the platform for everything from our employee management system to payroll to employee recognition and training. It has helped us centralize our services to make HR functions much more efficient and the user/employee experience much more centralized and accessible.
Pros
The knowledge base that Paylocity has is an incredible training and problem-solving tool. Anytime I have had an issue or not understood how to do something, I can usually use PEAK and find the answer in less than 10 minutes.
Paylocity's service team is great! They are quick to respond and easily accessible for issues that need to be escalated.
The recruiting and onboarding processes work so well together. From beginning to end, Paylocity makes the hiring process and onboarding process seamless for the employer and new employees.
Cons
There is room for improvement within the scheduling and time and labor functions. It seems that this system is designed more towards traditional work environments but is less aligned to industrial types of companies.
The communication for HSA and FSA is sometimes confusing and delayed. The service team is great at responding but I have found this division so take a bit longer and often not answer the question asked.
Likelihood to Recommend
Paylocity has met our company needs well. We have been able to grow and utilize other areas that Paylocity offers over time which has helped us be more efficient and effective. Companies that have a smaller HR department or department of 1 can really benefit from the easy set up and enhanced features that take more work off the individual and more into automation of the system.
We use it for everything. For payroll, it's our HRIS system. It's a point of truth, that's what we call it. It handles our performance review process. It handles even our employee announcements. It's our engagement tool and really solves everything, compensation, bonuses, and the whole gamut. The only thing it doesn't do is our expenses.
Pros
Actually. I find that the product itself is just easy to navigate, so it is quite inviting for our employees, especially new ones coming into our company. It is very approachable. So I think that the layout, the way that it looks, the way you navigate it is quite friendly.
Cons
Honestly, there's only one big negative I have found with using Paylocity and it is our customer service. It is not that I can't get it, but I have to randomly call and we've even gotten into a trick that if the person doesn't sound confident in the answer, we just hang up and try again. It's not an ideal way to deal business, but we also enjoy the product and just want to work around it.
Likelihood to Recommend
I think it's really well suited for our size business. It's really great for reporting, so I think it does that really well.
I use it for payroll, for onboarding, for recruiting, performance management, data analytics. It makes everything more electronic and I use it across the board for everything.
Pros
Payroll and expense reporting and onboarding all the way through to hiring.
Cons
The tax wizard could be a little bit more user-friendly, as well as attendance points on the app.
Likelihood to Recommend
It's well suited on all areas of HR, especially payroll makes everything very streamlined where nothing gets forgotten. The employee navigator is really, really nice with it that I don't have to go to each individual platform to put in new enrollments.
We use this product for everything HR now. Everything was segregated and siloed before and now everything is in one system for all of our HR department and our managers and all of our employees
Pros
We have found that this is an amazing way to communicate to all 600 of our employees at once. It is also a great way to verify schedules very quickly. It's wonderful to be able to pull up information when I'm away from the office. Before, I could not access anything from our HR system unless I was in my office. So now I can do it wherever I am.
The recruiting and onboarding platform has been a lifesaver, also very easy to use and very user-friendly.
Cons
The scheduling system needs to also incorporate budgeted hours so that my retail managers know what to stay in line with for their labor budget.
Likelihood to Recommend
I can't think of anything that this is not good for. We are a company that has 50 sites that are across two different states and it makes sure that we're compliant. It makes sure that we are able to reach all of those employees at the same time.
We use Paylocity as a full HRIS. We have timekeeping, payroll, recruiting, performance, community, etc. Paylocity is useful for timecard management, ease of use for performance management, and accessibility of information for reporting is helpful as well.
Pros
Timecard Management
Document Management
Performance Management
Cons
Reporting Flexibility & Field Access
Service Team
Likelihood to Recommend
Well suited for timecard management, employee notifications, document signing/acknowledgments & storage.
We use Paylocity daily for all HR and payroll functions. We switched over in 2013 and have always enjoyed the new and exciting updates that Paylocity offers. From recruiting to Onboarding to employee management, Paylocity provides customized solutions for what our company needs. They offer great support should we ever need any help or have questions.
Pros
recruiting
onboarding
time & labor
community
Cons
offer letter process could be improved with incorporating e-signatures
save generic information (address, title, etc.) in the I-9 form from having to retype it every time
Likelihood to Recommend
We have had it for over 10 years, it's a great solution to many different problems
We use Paylocity as our provider for everything HRIS topics related whether that comes to Recruiting, Onboarding, Reporting... Basically, anything you can really think of regarding functions to HR. I think Paylocity is what Paylocity is exactly. It's a great platform for future business needing a platform that gives you back what you put in.
Pros
Recruiting
Reporting
Feedback & Assistance
Cons
User Friendly Interface
Saving Functions
Likelihood to Recommend
I think some areas where Paylocity is well suited are for situations like record keeping, updating personnel from company, easy and smooth process for Payroll, and honestly just overall function. I think where areas where Paylocity is a bit "less" appropriate is on areas where you need a bit of saving function. I've ran into times when I would have to rerun/recreate reports where I would have them saved but disappear the next day. I don't think it's Paylocity's overall fault, but it obviously has glitches from time.
