I usually, every two weeks will approve my check, so I've only gone in there a couple of times to approve my check.
Pros
It sends me reminders and updates that I need to approve my check. I haven't really, other than that, I haven't been through it much.
Cons
I feel like my sign-on could have been a little bit easier. I feel like I struggled a little bit. I couldn't give you an example of what, I can't exactly remember what it was, but I struggled a few weeks ago logging in and getting my account set up. So I feel like maybe an easier sign on might've been better I guess, but I have no issues now.
Likelihood to Recommend
I think it's really appropriate for businesses like this because it has a couple things I have to log into and make sure it's me and it seems very advanced and more straight to the point than other platforms. I'm not really sure I'm so new to this.
We have a CHRO who has implemented Paycom in multiple different companies previously. So she loves Paycom, loves the reporting capabilities, so we use it for payroll primarily, but we just created a new org chart utilizing Paycom and just regular expense reporting for our employees.
Pros
I love the expense report features, so it's really easy even from a user standpoint to be able to take screenshots of the receipt or take pictures and have it automatically loaded into the system and then I receive that data and are easily able to approve it.
Cons
I think if there's a bulk or multiple people requesting time off, sometimes I have to go in and do one day at a time versus being able to select all and approve. That would be great. I mean it seems like there's a select all button or I could select each thing, but it still only approves one at a time.
Likelihood to Recommend
VU
Verified User
Executive in Sales (Human Resources company, 51-200 employees)
We use it for payroll, we use it for all of our benefits. We also use it for all of our consent forms, any acknowledgement and employee acknowledgement. And it's been great. My team is involved with the system using it and I have no negative feedback. That's very intuitive, pretty easy to use and I dunno, there's no problems.
Pros
The payroll approval using Betty, being able to compare last paycheck to this paycheck, especially on the sales side. We have commissions in there so it's really nice for them to be able to see that and spell that all out.
Being alerted any time we need a new document that we have to sign or do anything on. It's very intuitive, very easy as we go in.
I love the integration between the web and the app on our phone and we use Okta for single sign-on and everything works seamlessly.
Cons
I've been with a few other payroll providers before. This one's definitely the best system I've used. I'm trying to think of anything that is a gap that I've noticed. I can't really think of any off the top of my head.
Likelihood to Recommend
I don't know about less appropriate, but it's suited. I mean, I think it would scale. I was at a company with 10,000 employees before and this would've been a better solution than we had there and it's great for our size company. Maybe the price is prohibitive when you go smaller, but otherwise I think I don't see any places where it wouldn't fit.
VU
Verified User
Vice-President in Sales (Human Resources company, 51-200 employees)
We use it for time clocks, time sheets. I run payroll. I export reports that I import into our 401k. And generally just reports in general.
Pros
Responsiveness. Our client rep. He's always very quick to respond and assist with any one-offs that we need assistance with.
Cons
Maybe possibly looking at plan structures for customers, being that we've been with them so long, one of the things was that we may have not had some of the features that other newer customers had in their plan.
Likelihood to Recommend
It's really the only payroll I've used for the last 15 years, so, obviously the ease of use for payroll purposes. I'm in and out in 10 minutes, so, I'd say that's good.
VU
Verified User
Administrator in Human Resources (Legal Services company, 11-50 employees)
I think Paycom best feature is their customer service. I moved on to Paycom just in a recent year and a half because I was not happy with the previous payroll company, so I really appreciate the customer service from implementation to onboarding and moving forward. I always have someone to connect to if I have questions, issues and that's something that I value very much.
Cons
The areas I see room for improvement is the payroll submittal. Just coming from different types of software, there is a lot of steps where I'm used to doing less clicking, less processing, just to submit a payroll. That's just my one little suggestion.
Likelihood to Recommend
I say it's best suited for the tight system. It's pretty straight and narrow.
VU
Verified User
Employee in Human Resources (Architecture & Planning company, 51-200 employees)
So we use it for payroll, time and attendance, talent acquisition, background screening, WOTC, workers' tax credit, performance management, I mean pretty much everything.
Pros
I mean obviously keeping everything consolidated in one place and that it all transitions throughout the whole system instead of having to log into different systems. But really what drew me back to Paycom was the customer service and having the account manager aspect of that. That was something that was lacking in our previous carrier.
Cons
So I don't personally use it directly, but I've heard some frustrations from my accounting controller with the general ledger part of the system, not, it's kind of confusing on the backend that she doesn't have a lot of areas that she can control, has to be done through the backend by Paycom and there's been some things that have been messed up in it and so she's had some frustrations with that. I think it would help to have a GL expert help walk her through and help her fix that problem and learn it better. That would be my recommendation.
Likelihood to Recommend
Well, I mean I used to use them and I came back. I don't have any issues.
We use it mainly for payroll. We added applicant tracking a year ago, so we use it for basically keeping track of the applicants, doing the background checks, the hiring. We just do ourselves the hiring model and then we just started using the training module. It streamlines the ability to bring the applicants in and through the system and into the payroll system, which saves us a lot of time instead of having to retake everybody's information six times over. So it allows us to do other things. Training, we haven't really gotten up and running yet, but we're hoping that it'll take a lot of the manual training time and turn it into videos and online trainings and resources for our staff.
Pros
It does a lot really well, payroll is pretty seamless. Training so far has been seamless and applicant tracking is probably one of the best systems of used, but it does have a couple bugs.
Cons
Applicant tracking the system doesn't seem smart enough to connect same bits of information. So one applicant can change a phone number or an email address and apply seven times under six, seven different applicant profiles. So then I have to search every applicant for their name, their email, and their phone number to make sure that they haven't already set up different applicant profiles so that we can put them all together. That could be a place for improvement.
Beti's not my favorite. Our staff does not approve their check and they never will. It's rarely, it's really hard to get 'em to approve their timecard, so it would be nice to turn it off, but up until they can by our rep. So I waste a lot of time trying to tell people that we know it's annoying to get emails.
Likelihood to Recommend
Timecards are easy. Applicant tracking is hard, especially if you want to set up different scenarios for hiring. Your system doesn't allow more career characters. So staff with Faith as the name don't have a period which can throw off a lot of things and it doesn't allow for preferred pronouns to go in as something that you see immediately. So a lot of times we're searching the third tab to figure out what's where.
VU
Verified User
Director in Human Resources (Veterinary company, 51-200 employees)
We use Paycom to manage hourly employees time in and out, PTO requests, onboarding documents that require employee signatures, payroll, and tax documents. We have a fully remote staff so this allows us to keep track of all employees in multiple states in a central place. It also gives us easier visibility to an employees status.
Pros
Time Cards
Pay Stub PDFs
Annual Reviews
Employee Profiles
Document Storage
Cons
Customizable Screens
Likelihood to Recommend
We are a small company so I find it works well for us. I think for larger companies it may not be as user friendly as certain fields have to be clicked into for each employee which could cause a lot of manual work.
