We use Paycom as our HRIS system that covers payroll, benefits, compliance, and also ATS.
Pros
Easy to use interface
Lots of self help features
Mobile app is easy to use
Cons
Customer service response time
Better ATS system- not many functions
Their org chart is not public. When an issue needs to be escalated, it is not easy to know who to speak to.
Likelihood to Recommend
We really like the system overall, despite some hiccups or growing pains. Overall, it is very easy to use from an Admin and also an employee side. We can incorporate trainings through the system, which is also very nice to be able to do.
VU
Verified User
Director in Human Resources (Education Management company, 201-500 employees)
We use it for the hiring process and to scan applicants and move them from stage to stage to stage. Do phone interviews or phone screenings, move them to the interview stage, make the selection, make the offer, all that good stuff. For my responsibility, when I have a job opening in my department, it gets listed on our website through Paycom, and it's listed on the site under our careers tab, and then people go in and apply and it keeps track of the application, the cover letter, the whole works. Then I can get in and review it and I can message texts all through the system. Then if I like the candidate, I can advance them to the phone screening and, like I said before, just all the way through the system until we make an offer.
Pros
I do like the different levels that you could program it into. For example, the applicants come in and it gives you a little dashboard and it says "job seekers back burner." You can put the different layers in there and you can sort the applicants and basically prioritize them. The ones that you have in the higher priority, you can put them in different stages. If you only want to see those, you can see those. Then it gives you direct contact through the site or through the program that allows you to communicate back and forth with that applicant and first of all, ensure they submitted everything properly because it all is laid out on one dashboard. I really like that.
Cons
The one thing, and there's really only one thing that I kind of see when I'm using it, and that is when I open up a candidate, I like how you can scroll from one candidate to the next, but I don't know, I haven't found it. There's no back button, so I got to go through the whole list to get back to the first person. I can't go back and forth. I have to continuously go or hit the home button, pull up my dashboard again and click job seekers and look at the list and select which one I want to start with. I would like to be able to toggle both ways.
Likelihood to Recommend
Well, this morning I emailed a candidate that is out of the area and it's for a local position, and I emailed right through the system and asked, well, have you reviewed the job description or please review the job description because this is an in-person, it's remote, but it's in the area and shot off a message and said, maybe would you still like us to consider your application even though you're out of the area? And they wrote back and said, yeah, I'm willing to relocate. And I even said, we don't pay for location fees. And she wrote back and said, yes, I'm willing to relocate. Please consider my application. That right there probably would've just been asked right away by a lot of different hiring managers.
VU
Verified User
Director (Higher Education company, 51-200 employees)
We have different modules that are used. We use it for HR IS, we use it for payroll. Finance uses different aspects of it and we don't really use it for benefits other than form two For benefit deductions.
Pros
Paycom is able to provide detailed reporting on different payroll profile allocations, which is a requirement for our organization and it's something that a lot of other payroll systems cannot do, so that's something that Paycom does particularly well.
Cons
The benefit module has a lot of room for improvement. There's a lot of features that are not employee user-friendly, nor are they employer friendly. There is issues with the life event module, issues with reporting for benefits. There have been improvements made, but those are the areas that are still outstanding.
Likelihood to Recommend
Paycom is well suited for complicated payroll structures. For example, we have multiple charter schools that we support and we have to have separate payroll, multi-state taxes and payroll. Does or Paycom does that very well.
VU
Verified User
Manager in Human Resources (Education Management company, 1001-5000 employees)
So we use it for all of our HR needs, HR, payroll, we use it for benefits administration. We do all the HR things with Paycom. We love to use it to do company surveys. It solves the problem. We used to use Gmail and just Google Suite for a lot of our surveys and things like that, but Paycom really helped us with the surveys and get the feedback in a more concise way and a way that we could keep better records because it's hard to keep good records with all of those things just on all the results on a drive, on a Google Drive. But Paycom helped with that. They also helped us keep our benefits administration flowing a little bit more efficient. One of the reasons I wanted to move to Paycom, we moved to Paycom from another provider, was because it would allow us to do more efficient things while requiring the staff to do a lot of things for themselves because they were used to a lot of coming to HR for requests/queries. But using Paycom has helped us make it more efficient so they know how to handle their own things manage their own benefits, and understand how their pay works and all of that on their own instead of always having to wait for an HR person to tell them exactly where things are or how to view things.
Pros
For me in the last couple of years that we used Paycom, the customer service has been really well. One of my biggest fears from transitioning from my previous payroll provider to Paycom was I was really worried because during the sales process they always tell you all the great things that they're going to do for you and then they drop you off after implementation with a bunch of people who really don't help you. I don't feel like that happened to us at Paycom. I feel like we got with a specialized payroll specialist or someone that helped with our account and even when she's not available, somebody else answers the phone and then she comes back and she follows up. Her name is Jayla. Tony and I actually really love working with Jayla.
Cons
One of the things that I noticed with Paycom, I don't know if I can explain it very well, but I always say it like this, it's so sophisticated. Sometimes it can get difficult, right? Because if you miss a step in one place, the fallout is going to be somewhere else and then you have to go almost like a puzzle. You have to go back and say, where did I forget to click this? Because I know that's why it's not showing up in this screen. Sometimes it's so layered that it feels like it causes more work and more time. I feel like I've had to call in for stuff like this because I'm like, I know what I'm doing, but I know I missed the step somewhere. And it's not like the system isn't working, it's just that I don't know where to click the thing that I need to click the thing. Right? Also, I really did love the, but back to a positive point really quickly. I really loved the sales process. I know I talked about how the sales process can go other places. I really loved the sales processes because that also, it wasn't like a lot of fluff. They told me exactly what the system was going to do and they fulfilled those promises and they were really good with follow up and everything. Susan Cahan was one of my people to help me with that.
Likelihood to Recommend
One of the features I like the most is the employee usage score. I was able to use that to really encourage my staff members to continue to use the platform instead of always just coming to Human Resources. I think it's really great that they have that employee usage score that tells us all the time what percentage of your employees are actually doing these activities themselves. Because it really helps with us with the accountability. Using the system has helped us create a great level of accountability, especially from the HR perspective that I feel like we didn't really have before Paycom, so I hope that answered the question. Can't think of anything less appropriate.
So we use it to pay people. One of the functions that our staff really like is the ability to prove their paychecks. That has been a big highlight for us, being able to catch things before we officially process payroll. Allowing people to be able to review their paychecks and make sure that they're accurate before it gets published. So that's one of the biggest things for us. But also just using it for our opening enrollment, benefit management, hiring and recruiting. So yeah, it's been pretty beneficial for us.
Pros
So right now we're an end of year, so I would say as far as record keeping and processing adjustments, any adjustments from terminations to promotions or transfers, what have you. I think it's a very robust system to be able to track data and pull just reports and things that you need in various.
Cons
There is one portion. So when you're submitting a personnel transaction form, a lot of times we can't necessarily, once a form has been published, it's on there as a record and if something needs to be rectified, we have to submit a new entry with the new data instead of revoking and editing and just going from the already established. So that's something as far as record keeping, having a cleaner system in that regard, I think that would be helpful. But I would say that's one of the smaller things working overall.
Likelihood to Recommend
And the only thing that's probably keeping it from a 10 is probably still learning the system and the functions and everything that you all offer, but also some of those things that I brought up as far as record keeping with PS and things like that. Like I said before, it's a very robust system. So I would say one of the things that I like is the electronic record keeping that we're able to have because of course we don't have, we're moving away from actual physical files. So being able to have a system that is tracking all of this documentation and things like that. Even transferring from our last HRIS to Paycom, the system kind of made it almost seamless in a way. So that's been working for us pretty well. I don't have too many things that are not working in my time that I've used it so far. So yeah, I think that's why we're here, right here with you right now.
We use this as our primary HRIS, so we utilize it for processing adjustments. Employees use it for timekeeping. We also use it for I-9 verification benefits, so we primarily use this for our employees. The business problems are definitely consistency because we want to make sure that all of our employees are using the proper systems to manage their time and also for processing to make sure that our adjustments are being done timely, separations, things of that nature.
Pros
So I really do appreciate the notifications that we get from a timekeeping perspective and how we're able to utilize time off for our employees to give them a status quo where they are status. Additionally, I do like how we use it for our adjustments and managing people changes throughout the organization.
Cons
So I think that the performance management piece is something that's underutilized because our organizational structure is not that defined, and so if Paycom can cater to that so we can utilize it for performance management, that would be awesome.
Likelihood to Recommend
Yes, so I would say when we were looking to pull data, because we need to understand from time off perspective, utilizing it for E-Verify for I-9 and Re-verifications, so just a lot of pros in general and it's user friendly.
We use it for different reasons, reporting, payroll, things of that nature. It helps us keep up with reporting whenever we want to. Warm reports. It helps us pay our employees because we take off a few their stuff, things like that.
Pros
I would say some of the pros is we found ways to run reports, so when we are trying to figure out what something was in comparison from last year versus this year, it can be easily navigated and we use it a lot for that.
Cons
I would say I would love to see it implement like dashboards for us to kind of compare since we all working in it often. I think that would be something exciting to see.
Likelihood to Recommend
Well, we've been using it and we plan to continue to use it, so I think that speaks enough right there why it's well suited.
We use it for payroll benefits. We use it for our employee personnel changes and things like that, but the primary focus for it is our payroll and our benefits. It allows us to keep our employee records altogether. We also just have the user friendliness of it is helpful for our staff. For example, we have that feature where they can check their paychecks before we commit payroll, giving them an opportunity to ensure that their paychecks are what they're expecting it to be considering. Sometimes we give stipends or bonuses and things like that, extra pay, so it allows them to have an opportunity to make sure that their paycheck is correct before we commit payroll.
Pros
I really love when we use it for our time away as well. I really love how easy it is for you to submit your time away and for managers to approve it. We have 18 different physical school locations and so it gives everybody an opportunity to centrally use one system to submit their time away and we can keep track and keep record of that, so it's really helpful.
Cons
Likelihood to Recommend
So for our open enrollment we have, sometimes we have changes with our benefits plan design for our open enrollment period and so it allows us an opportunity to just have everything centrally located there and employees can have an easy way of our benefits and we do go out on sites to have office hours to be with people.
Paycom was our payroll processor for 100+ employees. Employees are full-time and part-time, salaried and hourly. All are located in the state of CA in one location.
Pros
User friendly mobile app.
Reporting.
Intuitive navigation and admin use.
Cons
Cost
Integration with retirement providers.
Implementation time.
Likelihood to Recommend
Paycom is easy to use and manage. Can handle a large number of employees and both salaried and hourly workers. The implementation can be long, as with all payroll implementations. The cost is on the higher end, but the mobile app and investment in technology can make the price worth it.
VU
Verified User
Executive in Finance and Accounting (Education Management company, 51-200 employees)
I utilize Paycom's applicant tracking system for recruitment purposes. Our business uses it for sending our surveys and performance reviews. Staff are also able to update their personal information as well as management updated employee information. PAFs are one of my most favorite features to be able to change multiple sections of an employee demographic in one swoop.
Pros
Notifications for staff
PAFs
Applicant Tracking System
Cons
Making the finalize and submit icons more noticeable. Some icons are easy to miss
Likelihood to Recommend
Paycom is very user friendly for both employees and employers.
VU
Verified User
Administrator in Human Resources (Education Management company, 51-200 employees)
