Pantheon Reviews & Insights

Score8.6 out of 10

109 Reviews and Ratings

Community insights

TrustRadius Insights for Pantheon are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users of this product have found it to be incredibly versatile, with a wide range of use cases. Customers have reported using the product for various purposes, including improving their productivity, enhancing their creativity, and simplifying their daily tasks. They have praised its ability to seamlessly integrate with existing tools and systems, making it a valuable addition to their workflow. Additionally, reviewers have noted that the product offers a user-friendly interface and intuitive features, making it accessible to users of all skill levels. Some common use cases mentioned by customers include project management, content creation, data analysis, and collaboration among team members. Whether you're a professional looking to streamline your work processes or an individual seeking ways to enhance your personal projects, this product offers the flexibility and functionality to meet your needs.

Reviews

68 Reviews

Solid Platform for Medium-Large Sites

Rating: 8 out of 10

Incentivized

January 5, 2024

Use Cases and Deployment Scope

We use Pantheon to provide hosting services to our clients for whom we make websites and applications. Most of our clients are medium sized government agencies that need high availability and hosting solutions that allow multiple users with various permissions. Pantheon provides scaleable infrastructure with multi-user access was well as a development workflow that integrates well with our chosen tools and most of the time prevents us from having to manage any code except our own.

Pros

Hosting
DevOps
Drupal

Cons

Composer workflow
Customer service
Fine-grained permissions

Likelihood to Recommend

Pantheon is excellent for medium-large websites that require high availability and a managed workflow. It would be inappropriate for small websites because of the cost or for situations where more control of the environment is appropriate. We find it useful because we rarely do anything outside of the Drupal application.

Tyler Brown Cifu Shuster

Chief Engineer in Research & Development at FivePaths, LLC (1-10 employees)

Vetted Review

Reseller

5 years of experience

View profile

Focus on content, let pantheon do the heavy lifting.

Rating: 7 out of 10

Incentivized

May 5, 2023

Use Cases and Deployment Scope

Use case: we primarily used it to leverage serverless CMS deployment for our subsite that is developed on WordPress. Scope Of Usage: we used it to host our blog and share updates with our community. we employe whole department of content writer and marketing folks, thus continues stream of blog post was estimated. if we had chosen traditional server, we'd have to scale it manually, This is where Pantheon comes in handy, it provides our site on serverless platform so we'll never have to worry about scalability. on top of it, we needed in-depth insights of applications. Pantheon provides performance monitoring using New Relic. this was epitome of this service because we were actively monitoring performance gain and bottlenecks. it aligned pretty well with our agenda of optimizing our website for performance across all device.

Pros

Performance monitoring.
CDN
Serverless

Cons

Since it can host CMS, it would be nice if it could also host Laravel.
Caching is not on-par compared with AWS Elasticache.

Likelihood to Recommend

Well-suited: Below are the criteria that you should consider if you want to check whether you should jump into Pantheon. if you're firm whose primary focus is not web development you're most business is centered around SEO, where implementation of idea take precedence. if you want to focus on content of website or posts of your blog you dont want to manage the tideos task of DevOps engineer to deploy and maintain your website. Less Appropriate: below if you're primarily a development firm need custom solution with extra control on resources.

Lankit Patel

AWS Developer | Laravel Developer in Information Technology at AeonX Digital Solutions (51-200 employees)

Vetted Review

2 years of experience

View profile

Great hosting platform

Rating: 9 out of 10

Incentivized

May 1, 2023

Use Cases and Deployment Scope

We use Pantheon to host a small number of our client's websites.
The platform is easy to use and can get websites setup and have them up and running very quickly.
It allows us to provide granular user access to only the devs that need access to certain websites.
A great feature is how easy it is to spin up new environments when testing bugs or new features.
And provides a great way of configuring the platform settings (such as PHP config values)

Pros

feature environments
easy hosting configuration
quick new website setup

Cons

Likelihood to Recommend

Great for hosting small to medium sites where a lot of configuration and extra software is not requiredGreat for prototyping and getting sites up and running quickly.

Verified User

Employee in Information Technology (51-200 employees)

Vetted Review

5 years of experience

Fair and balanced for Startups and MVP projects.

Rating: 6 out of 10

December 12, 2022

Use Cases and Deployment Scope

We used Pantheon as a devOps platform for a WordPress website running Buddypress and Learndash.
We also had a mobile app connected to the site.

The ability to have a platform with a staging site for testing before deploying was beneficial. It solved the problem of wasting time migrating sql databases manually or using plugins as one would typically have to do with WordPress normally.

Pros

Staging Site
Customer Service Team
User access tracking

Cons

Hosting power relative to the competition
Hosting locations relative to the competition
Server side firewalls

Likelihood to Recommend

Pantheon is a suitable option for agencies and starts when developing a website/PWA.
You can designate different levels of access via the pantheon system, and it has automated backups which are beneficial.

If you are creating revisions of a staging site and have team members who need to carry out different tasks (design, development, testing etc), they can operate independently and be on the same page (figuratively speaking), which is a time saver.

I suggested when you do have a final live site and it's bringing in traffic, do not use Pantheon shared hosting, it's weak and expensive relative to other providers. Either move to a dedicated plan or a different platform.

Naz Haque

Google Consultant at Congruent Marketing (1-10 employees)

Vetted Review

1 year of experience

View profile

Excellent performance, stable site

Rating: 10 out of 10

Incentivized

December 12, 2022

Use Cases and Deployment Scope

We use Pantheon to host our Drupal website. We have been on Pantheon for the past 4 years and before that were using Acquia. Both have fantastic support for Drupal, but Pantheon costs much less and provides a similar level of service.

Pros

The dashboard is well designed and simple to use
Provision of SSL certificates and automated management at no cost!!
Cost is reasonable for a simple site

Cons

Account management could be improved for multisite customers

Likelihood to Recommend

Pantheon provide a robust platform for a reasonable price. This is ideal for us as we are a NFP. Maybe a separate update environment would be a good idea.

Verified User

General Manager in Information Technology (11-50 employees)

Vetted Review

4 years of experience

Pantheon; great for those who want to forget about hosting

Rating: 7 out of 10

Incentivized

December 12, 2022

Use Cases and Deployment Scope

We are currently using it host our main website. As well, we are part of the Premier Pantheon Partner so our clients may decide to use Pantheon as their hosting system with preferential prices and better support. Currently, two of our clients have migrated to pantheon. Also, we use autopilot to keep our wordpress and drupal sites updated.

Pros

autopilot flow works fine
their support is incredibly fast and helpful
For now, we have had no downtime issues

Cons

Using live environment is a a little hard because the files cannot be modified via sftp nor git
not having access via ssh is tricky for those who are not used to ftp/sftp
autopilot instance have some issues with page builder's cache such as beaver builder
it limits the use of know plugins such as updraft or wp-rocket
Configuring a new project is easy, an existing one is kind of hard

Likelihood to Recommend

It work well if you want to forget about the hosting and the infrastructure and simply focus in producing content in your wordpress/drupal site. If you want to have more control in the files, webserver, etc it will not work for you. It is a great option if you are currently using hostings such as acquia or wpengine and are looking for alternatives.

Verified User

Team Lead in Engineering (11-50 employees)

Vetted Review

1 year of experience

Simplifying Complex Needs

Rating: 8 out of 10

Incentivized

August 3, 2022

Use Cases and Deployment Scope

As we actively build and maintain websites for a large number of clients, we use Pantheon as a hosting option for the large majority of clients. In previous circumstances, we would be dealing with a smorgasbord of hosting platforms and server configurations, which becomes difficult to manage, difficult to replicate/resolve issues, and all-around tedious. Having everything under one roof has been instrumental to our success.

Pros

Integrated GIT / versioning
Tiered workflow for development and staging environments, for safe and rapid deployment
Consistent server configurations across projects, for easy diagnoses and speedy IT support

Cons

A little more control over features, e.g. htaccess, cron jobs, and general server configuration.
More integrated support for some niche solutions (e.g. WordPress multisite).
Allowing the ability to more easily clone or duplicate entire projects.

Likelihood to Recommend

For an agency or company that needs to manage multiple clients across multiple projects, Pantheon is a great fit and allows for easy management, configuration, and maintenance of projects under one roof. For an individual company seeking a hosting plan for a single website, there are other options that might be equally appropriate.

Tyler Shingleton

Senior Web Developer in Engineering at Page One Web Solutions LLC (11-50 employees)

Vetted Review

3 years of experience

View profile

Slow Impersonal Support

Rating: 5 out of 10

Incentivized

May 17, 2022

Use Cases and Deployment Scope

I host my Drupal 8 site with Pantheon. I use Lando for local and Dev, Test, and Live on Pantheon. When it's working things are great. However, when I need to contact tech support it takes usually 30 to 60 minutes to get a conversation happening in live chat and there are often delays between responses. Creating a support ticket is even slower with responses happening sometimes the next day. My latest frustration is the worst so far in that it's been 19 days since I opened a ticket on the issue and it is still NOT resolved.

Pros

Hosting
Being Impersonal
Responding Slow

Cons

Faster Response Times
Personal Interaction beyond chats with long delays between responses
A little familiarity with Lando and Terminus working with Pantheon

Likelihood to Recommend

If someone is a knowledgable developer that is antisocial and wants to avoid talking with people then Pantheon might be a good fit. It's definitely not for a customer to call.

Jeff Purtle

Owner at Purtle.com (1-10 employees)

Vetted Review

3 years of experience

View profile

A World class solution,a boon for sysadmins.

Rating: 9 out of 10

Incentivized

May 16, 2022

Use Cases and Deployment Scope

We were recently trying Pantheon, it is a highly professional and world class solution for site management. We don't need to think about bandwidth choking or any similar criterias.Wordpress sites can be easily hosted,ssl support is really good. We are planning to migrate to Pantheon for some of our WordPress multisites.

Pros

highly Scalable.
World class security
Top class integrations

Cons

It should have more regions,needs to concentrate in asia also.
Needs to recheck the commercials
Nothing more,Remaining all are top class.

Likelihood to Recommend

Pantheon is best suited for multi-site users and cloud-centric users who wish to run sites in the cloud without maintaining an ON-PREMISE center. It is not suitable for companies who have a dedicated team to work on on-premise servers as it would be a waste of money.

Sachin Vinay

Network Administrator in Information Technology at Amrita Vishwa Vidyapeetham (5001-10,000 employees)

Vetted Review

1 year of experience

View profile

Secure Server For Web

Rating: 10 out of 10

Incentivized

May 16, 2022

Use Cases and Deployment Scope

Pantheon is one of the best software I've used in my life. They made things very easy from the user's perspective as they have backup & branch creation and merging of code and migration of files is very easy. They provide a multi-dev work environment to main the code and website smoothly.

Pros

Hosting
Secure CMS
100% Best Monitoring

Cons

Need to improve user dashboard

Likelihood to Recommend

Well, I only remember one thing that Pantheon fits best for my organization, I was looking for a secure server that provides 100% uptime and I found Pantheon. This is the best server that provides 100% uptime for websites.

Saif Ali

Assistant Director in Engineering at Web Techne (11-50 employees)

Vetted Review

1 year of experience

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