#1 most frequent
United States of America
78.8%189 installations of 240
What is OwnBackup?
The OwnBackup platform is designed to provide a comprehensive Salesforce backup and recovery solution that minimizes user-inflicted data loss risk and costs, supports regulatory compliance, and builds business resiliency.
Categories & Use Cases
Top Performing Features
Retention options
Provision of best-practice and customizable retention policies with reporting
Category average: 8.3
SaaS Product Integration
Integration with and backup capabilities for one or more SaaS products
Category average: 8.2
Multiple Data Restoration Options
Multiple options for recovering all of your stored data or individual objects
Category average: 8.3
Areas for Improvement
Ransomware Recovery
The ability to recovery data in a timely manner after a ransomware attack
Category average: 8.3
Management dashboard
Web-based dashboard allowing configuration and monitoring of all backups
Category average: 8.1
Operational reporting and analytics
The product provides insights and analytics to help keep data secure
Category average: 8.5
Who Buys & Uses OwnBackup
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
5.4%13 installations of 240
#3 most frequent
Canada
3.8%9 installations of 240
OwnBackup Stacks Up!
Pros
- User interface - easy to use
- Trust worthy - I know that it works
- Proactive notifications - they let me know if something seems risky
Cons
- Price - it is one of our most expensive third-party applications
- User adoption - we are still not leveraging all of the OwnBackup features
Most Important Features
- Daily backup of data and metadata from multiple SFDC environments.
- Ability to compare, find, and restore lost or corrupted data.
- Ability to seed sandboxes with test data.
Return on Investment
- Saved hours of time and agony restoring lost metadata.
- Restored important data that was deleted by mistake.
- Security and peace of mind.
Great investment for peace of mind
Use Cases and Deployment Scope
We use OwnBackup for backing up our Salesforce Service Cloud instance as well as archiving and un-archiving the vast amount of emails we receive. This allows us to save on Salesforce storage space by removing emails from the system, while still giving users the ability to quickly pull those records back into Salesforce if needed.
Pros
- Archiving
- Customer Support
- Backup of Salesforce Data
- Cost
Cons
- More features
- Better UI for administration
Return on Investment
- The archiving features of this product have had an ROI of $18K for storage costs recurring annually
- We have not had to do a full restore of backups, but if we did loose data and have to perform a full restore OwnBackup would easily become our most valuable tool
Other Software Used
Salesforce Service Cloud, Salesforce Marketing Cloud, Adobe Commerce (Magento Commerce)
Salesforce OwnBackup Review
Pros
- We use this for backing up data for unforeseen contingency.
- This helps our organization to compare, recover and replicate in case of disaster recovery.
Cons
- User specific notification configuration can be improved.
- Generating reports in SAP BW via Salesforce OwnBackup needs additional configuration to minimize the reporting delays.
Return on Investment
- Cost effective.
- In-house Salesforce OwnBackup Support team is not required.
Alternatives Considered
Microsoft System Center, Veeam Backup & Replication and MSP360 Backup (formerly CloudBerry Backup)
Other Software Used
SAP Business Warehouse, SAP CRM, SAP HANA
Own your backups with OwnBackup
Pros
- Automatic, daily full backups of data.
- Users have access to backups
- User friendly interface
Cons
- I wish there was more detailed documentation on the search tools
Return on Investment
- OwnBackup has allowed us to very quickly restore accidentally lost data.
- OwnBackup offers great protection and security against data loss.
- Also useful for sandbox seeding.
Alternatives Considered
Salesforce.com
Other Software Used
DemandTools, Salesforce Community Cloud, Amazon Redshift