TrustRadius Insights for OwnBackup are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Easy to use and navigate: Users find OwnBackup easy to use and navigate, with an intuitive interface that makes tasks simple and efficient. The simplicity and ease of use of OwnBackup are mentioned by users, who find it easy to navigate and quickly access the information they need. Some users even describe the user interface as intuitive and user-friendly.
Reliable backup solution: Users find OwnBackup to be a reliable and efficient backup solution, appreciating the peace of mind knowing that their data is securely backed up and can be easily restored. They have confidence in the backup and restore processes, even though they have not yet used it for a disaster recovery situation. The ability to backup and restore data quickly and accurately is highly valued by users, who appreciate the speed and efficiency of the backup and restore processes.
Excellent customer support: Users find the customer support provided by OwnBackup to be excellent, appreciating the responsiveness and helpfulness of the support team. They describe it as fantastic and awesome to work with. Having reliable customer support ensures that users can get assistance when needed, further enhancing their experience with OwnBackup.
We use OwnBackup for daily backups of our production Salesforce instance as well as our Partial Sandbox instance and developer sandboxes when appropriate. We also backup both data and metadata. The data included in our instance spans our program, operations, communications, and finance departments. We have primarily used OwnBackup to restore data that was deleted during a "cascade delete" event, where a user deleted a record and all of its related data. We also used OwnBackup to restore metadata that was erroneously deleted.
Pros
User interface - easy to use
Trust worthy - I know that it works
Proactive notifications - they let me know if something seems risky
Cons
Price - it is one of our most expensive third-party applications
User adoption - we are still not leveraging all of the OwnBackup features
Likelihood to Recommend
OwnBackup has been a great investment for my nonprofit organization. However, given price there are scenarios where I would not recommend OwnBackup because there are alternatives that exist at a more modest price point. For any organization with the scale to afford the product, I think it is top of the line.