TrustRadius Insights for OutboundEngine are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Excellent Customer Service: Several users have praised OutboundEngine's customer service, stating that they have had positive experiences with their account managers and found the support team to be prompt and accessible.
Relevant and Engaging Content Generation: Many reviewers have appreciated OutboundEngine's content generation, mentioning that the content sent to their clients is relevant, engaging, and helps make their business appear more professional and consistent. This has helped them stay in touch with clients and generate new leads.
User-Friendly Interface: Numerous users have found OutboundEngine's user interface to be intuitive and easy to navigate. They appreciate the simplicity of the platform, which allows them to easily access its features without any technical difficulties.
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OutboundEngine Reviews
7 Reviews
Marketing
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I use OutboundEngine to automatically send email marketing pieces and social media posts to my current and past clients. My primary use today is to obtain and aggregate my Online client reviews
Pros
Obtain client reviews
Provides personal telephone support
Cons
Increase integration of customer reviews into email messages
Increase integration of customer reviews into social media posts
Allow me to immediately ask for a review immediately after entering a client's information
Likelihood to Recommend
I think the platform was great when i first started using it but has become less effective or impactful over time
As a very small office, I was looking for assistance in providing clean and consistent content to my database and social media. OutboundEngine has been a good fit for those purposes.
Pros
Consistent content.
Relevant content.
Easy to add new contacts.
Cons
Would like a "small office package" vs. needing to add many of the products and use them only sparingly.
Regular contact with account reps.
Likelihood to Recommend
I think it is well suited for most offices and have referred them many times.
It's excellent because it has helped me provide my clients with educational, insightful articles without making me sacrifice more time than needed. Since I have such a small business, it's difficult to stretch my time to meet all the needs of the company. I get too focused on meeting clients' immediate needs and forget about long-term outreach and contact. OutboundEngine's content is engaging, thought-provoking, and relevant topics to both my business and my clients' fields with respect to my company's involvement. OutboundEngine has been terrific with making sure I stay in touch with people and that things like content emails and social media don't get swept under the rug by accident.
Pros
Content is relevant to my clients' involvement with my business as well as my company itself. For example, articles about the importance of social media exposure would be relevant to both my business and my clients'.
Social media posting automation, because I never have to think about planning posts or remembering to publish on an exact date.
List making/keeping in touch with contacts so I don't leave anyone out or forget to follow up. It keeps me on my clients' minds and generates more business for me in turn.
Cons
Lowered costs, since it's difficult to justify this service's prices as a small and relatively new company. Lowering the costs would help OutboundEngine expand the base of businesses that they are able to help.
Likelihood to Recommend
I think it's well suited for small businesses with a targeted client base. Small businesses have less time to dedicate to content, and a targeted client base would be easiest for one-size-fits-all content. It's also well-suited for people who are running a business on their own, because it helps them avoid having to hire another person and spend time and money on that. I think it's good for a business with a close client/company relationship, because the company is more invested in the clients' outcome and the clients are more interested in what the business is doing.
Keeping in touch with such a wide client base and network can be difficult. However, OutboundEngine helps sort client information and send out emails, etc. in an organized and cohesive manner. It keeps everything organized and together so it's easy to reach out to a specific person, or a large group of people, whenever needed. It addresses the issues of organization in the marketing and outreach areas and is being mainly used in marketing.
Pros
Customer service is top notch. Every time there's been an issue (which is very rare!) the account managers were easy to reach and had quick answers.
Helps us stay organized with email lists, contact lists, etc.
Sends out content in a timely manner without it being spammy or too frequent.
Gives us the freedom to choose what content goes out and who it goes to, so we can tailor it to our client base's needs since it is so diverse.
Cons
Nothing I can think of with the program itself, it is costly though but I believe worth it.
Likelihood to Recommend
It's well suited to our organization because we have a large, diverse network that we need to keep in touch with consistently. Certain groups (such as alumni) need specific information, while other groups (for example, parents or students) need different information. OutboundEngine helps us keep contacts organized and ensure that each group is kept up to date with the information that they need and want.
VU
Verified User
Administrative Assistant in Marketing (501-1000 employees)
It's being used to streamline marketing and make sure that we're consistently communicating with past and current clients. It addresses the issues of inconsistent communication, lack of follow-through, and a small presence on social media.
Pros
Customer service
Content
Cons
None!
Likelihood to Recommend
OutboundEngine is great for marketing for small businesses that want to deal with a hands-on company. OutboundEngine's customer service team is always available and has been ideal for our company.
Even though the price is high, it is much lower than what it would cost to staff a larger marketing team; therefore the ROI is high. There is great customer service with this company and there isn't a lot of time commitment because it's so user-friendly. If I could change one thing, it would be to offer more menu options instead of block packages so I can customize it. However, my organization's experience with OutboundEngine has been overall positive.
Pros
Return on investment.
Communication with clients.
Cons
More custom packages.
Likelihood to Recommend
It's great for small businesses that don't have the time and resources to do outreach to clients individually. The customer service from OE is great and they are very accommodating. OE is very well suited to our company because it helps us tailor our content and marketing strategies without taking valuable time away from our executives and management team.
I was cold-called by the company. As a licensed real estate agent it is pretty easy to find my number. The sales person told me they could increase my online exposure and generate "a ton" of followers and/or new customer inquires by providing useful and timely generated emails to my existing email data base. All I had to do was give them my database contact info, they would then create the emails and I would watch to see who clicked on, followed, inquired, etc. The start-up cost was $545 and $448 a month.
Nobody ever called, emailed or even inquired from the email campaigns. The only followers I ever had were the same existing clients that already followed me. While the content of the service is not bad and perhaps even a necessary evil, the problem arose when I tried to cancel after 6 months of using the service.
I was told on multiple calls from the very beginning the program was a simple pay per month basis and I can cancel anytime. In the beginning, I had multiple emails asking to set up a conference call to provide my email database and get started. Nowhere was anything ever implied, provided, stated or written that I had committed to any long term program. I have had other companies that have a separate person call and confirm what you are signing up for and for how long. I emailed and tried to cancel after 6 months. Beware, someone from the company will call you and attempt to get you to stay on. They will continue to argue and threaten to continue charging your card for up to 1 year. Immediately after hanging up they charged my card for another month! Stay away....desperate people/companies do desperate things!
Pros
Content.
Communication sending out the various email campaigns.
Cons
Customer service.
Truth in what they are selling.
If they are good in what they do then they don't need to argue and fight to keep someone from canceling!
Very expensive for what you actually get!
Likelihood to Recommend
I have no scenarios I'd recommend it for. Perhaps the person that has too much money and wishes to exchange a fair amount of it for hope and dreams of an unrealistic outcome for something they only THINK they cannot do on their own. OutboundEngine provides very basic templated emails that are sent out to your own database.
