TrustRadius Insights for OutboundEngine are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Excellent Customer Service: Several users have praised OutboundEngine's customer service, stating that they have had positive experiences with their account managers and found the support team to be prompt and accessible.
Relevant and Engaging Content Generation: Many reviewers have appreciated OutboundEngine's content generation, mentioning that the content sent to their clients is relevant, engaging, and helps make their business appear more professional and consistent. This has helped them stay in touch with clients and generate new leads.
User-Friendly Interface: Numerous users have found OutboundEngine's user interface to be intuitive and easy to navigate. They appreciate the simplicity of the platform, which allows them to easily access its features without any technical difficulties.
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OutboundEngine Reviews
7 Reviews
Enterprises (1,001+ employees)
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I use the OutboundEngine to keep my name in front of people. They post on my social media every three days and have articles with great content. They also do a newsletter twice a month to over 3000 emails I have in my database. I meet online with my account rep once a month, and they are very good about follow-up and communication.
Pros
Monthly meeting
Great content with with my social media
The also keep track of who is taking interest
All around as companies I have worked with they have been the best
I would recommend them. I know when I am too busy I know they have good content going out even when I don't have time to do my own.
Cons
I think I would like more help with social media
Adding instagram and twitter
Providing a program with they will do the mailings for you of selected contacts. And providing good content
Likelihood to Recommend
I like talking with the rep every month. I also know I can call and get an answer.
Outbound Engine helps me to stay in touch with my former, active, and prospective real estate clients. The bi-weekly newsletter interests many on my e-mailing list, and the OE software keeps track of who is reading the newsletter. It makes it very easy to send notes to them or to request reviews of former clients, freeing up my time for other important areas of sales. It's a boon to my business.
Pros
The excellent newsletter is frequent and gets many readers.
Posting on Facebook and LinkedIn is also very good.
The pre-written letters and review requests that can also be adapted saves me lots of time, and I tend to do those pesky tasks more often because of it.
The website is attractive, simply designed, and very easy to use.
The monthly call is also helpful for any issues, questions, or feedback I might have.
Cons
Logging into Outbound Engine on my phone is difficult because I can't save the login name and password. Being able to save it would be very helpful.
Posting my new listings on social media would help if that's possible.
Being informed of what you're posting on social media and when would also be helpful.
Likelihood to Recommend
It's always well suited to hard-working real estate agents! The reason I put 9 instead of 10 is because if the agent isn't a go-getter, I wouldn't recommend OutboundEngine to her. It allows an agent to put her energy into other aspects of the job, thus becoming a more effective agent.
I use OutboundEngine to automatically send email marketing pieces and social media posts to my current and past clients. My primary use today is to obtain and aggregate my Online client reviews
Pros
Obtain client reviews
Provides personal telephone support
Cons
Increase integration of customer reviews into email messages
Increase integration of customer reviews into social media posts
Allow me to immediately ask for a review immediately after entering a client's information
Likelihood to Recommend
I think the platform was great when i first started using it but has become less effective or impactful over time
I use OutboundEngine as part of my marketing and customer retention plan for my team. OutboundEngine sends out a monthly newsletter to my database with timely and relevant information related to owning a home and the mortgage lending process. The "touches" for each newsletter are tracked and the engagement by the user is saved on a website for me so I can make follow-up calls based on these results.
Pros
The content of their postings is relevant and looks very professional.
They always make me feel like a valued customer.
Cons
Have a more flexible platform that would allow me to choose how often I want the newsletters to go out versus me having to go in and suppress the newsletters that I don't want to go out.
Customer service follow-through sometimes is lacking.
Likelihood to Recommend
I find value in the newsletters they produce and I encourage my real estate partners to work with OutboundEngine to stay in contact with their database. The biggest area of improvement that I believe real estate agents need to make is in customer retention through staying in constant contact with their clients.
I use OutboundEngine to stay connected with my database. I trust OutboundEngine to provide relevant content with an acceptable frequency to my various social media sites. As a real estate agent, they effectively address the need to keep me first of mind with past clients and those I have recently met. This allows me to stay focused on lead generation and networking.
Pros
Great catch phrases.
Offer a wide range of topics within the industry to peak the interest of the various end users, such as, home owner, investor, interior decorator and the like.
Good tracking and notification system.
Excellent customer service and follow-through.
Cons
The dashboard is a bit confusing; offer video tutorials.
Offer an app for the smartphones and other devices.
Likelihood to Recommend
Their customer service and offerings keep getting better. I have been with them for nearly 2 years and it has been one of the best investments I made.
I have been an OutboundEngine user for at least 8 years long before staying top of mind could be fully automated but I continue to use this service because I have tangible results that it is much more than just a "touch". I attribute actual tranactions to this tool and will use as long as I am a Broker/Realtor.
Pros
Provides information of value
Not specifically Real Estate makes it more valuable
Reminds my data base that I am always there for them.
Keeps me and my contact information in front of them
Cons
automatic transfer of new leads would be awesome and I believe was a service they used to offer
gives my data base easy access to me and all of my credentials
great reading materials and exculsive data based
Likelihood to Recommend
it runs itself and I have recommended it to new agents often. Agents that don't necessarily have content and OutboundEngine has been doing what so many others are now doing for a very long time
