TrustRadius Insights for Orum are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Efficiency Boost: Users appreciate the added efficiency that Orum provides, allowing them to make more calls in a day and reach more contacts during calling hours. Several reviewers have mentioned that they are able to significantly increase their call volume with the parallel dialing feature, which enables them to make multiple calls at once.
User-Friendly Interface: Many users find the user interface of Orum to be simple and easy to use, making it effortless to navigate and operate the platform. The straightforward setup process and intuitive design have been praised by several reviewers who appreciate how easy it is to get started with Orum.
Seamless Integration: The ability to easily integrate Orum with other outreach tools such as Outreach and SFDC is highly valued by users. This feature allows for seamless workflow integration and data synchronization, saving time and effort for users.
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Orum Reviews
6 Reviews
Professional, Scientific, and Technical ServicesInformation Technology & Services4Marketing & Advertising1Design1
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Calls to Connect rates continue to decline year over year, that means we need to make more calls to get the same connects / results. Diversification of call strategy is important to make up those deficits, but Orum allowed to make more calls in the same amount of time, improve connect rates without sacrificing quality with power dialer.
Pros
Improve connect rate
Maintain call quality
Operationally efficient
Cons
International / global support
Likelihood to Recommend
We needed a solution to improve number of connects due to year over year decline in connects rates in the industry. Orum did that very well. It was also important to us to be able to do that without sacrificing call quality, and it did that very well with power dialer and its integration with SFDC, outreach and other tools. We tried parallel dialing, but it was not ideal for us as we see more hang ups / missed connects due to the slight delay, and also a decline in call quality due to the speed / pace. More training could potentially improve that, but it just wasn’t for us.
I like the buttons and the layout that allows me to track insights into my outbound efforts to capitalize on how good my lead list is and how long I'm spending on dialing it. It also allows me to see weekly efforts side by side to compare how I'm doing throughout the week.
Pros
It connects to your hubspot,CSV,Apollo.io with no problem
Dials with no problem
Button Usage is easy
Cons
Integrations with more tools
Single dialer
Transfer button
Likelihood to Recommend
It's great to give to a green rep that doesn't understand how to use a dialer, and watch production go up! as you are working towards your goals. The thing that can get complicated is when you have bad numbers and incorrect information from the lead list. Overall great dialer to keep track of with 5+ reps. enterprise tool
VU
Verified User
Consultant in Information Technology (1-10 employees)
They're about making money. They're not about helping you. And if you want to work with a company that wants you to be successful while making a profit, this is not the company for you. We recommend a different company. A lot of things were truly unclear on the contract.It did not benefit us at all; in fact, our Agency suffered some losses by partnering with Orum.
Pros
Call Tracking
Auto DIaler
Pipeline
Cons
Long Term Relationships
Caring about their clients.
Be honest and specific.
Likelihood to Recommend
In general, our experience was not good at all, we had been here for two months. We were using Orum. They didn't get one qualified lead out of it, which may not be the actual product. It could just be us. In conclusion, we just fell like a number in a system, and that doesn't really go with our company's values,
Orum is current integrated with our primary sales/prospecting tools, SFDC, and outreach. With Orum in place, we were able to maximize an SDR/ISR productivity by three or four times. On overage, our ISR team makes about 70-100 calls a day resulting in between four and six conversations. Starting with Orum on day one with their proof of concept, our ISR was able to get ~15 people on the phone while securing a meeting. At the peak of the trial, the SDR leveraging the trial hit over 300 dials, had 30 conversations, and secured a meeting from a list of less than warm leads.
Pros
Integrates with popular sales tools (SFDC, Outreach)
Ease of set up
Maximizes inside sales productivity
Cons
User interface can be improved, seems a bit dated
Likelihood to Recommend
Orum is great for organizations that want to maximize their productivity with their current team. It allows sales to tackle warm and cold leads in a streamlined process.
My SDR Team uses it for inbound and outbound efforts. Our product's market is highly commoditized; there's not much opportunity for an evangelical, "Challenger" sales motion. On the contrary, we've seen more success with putting out larger nets and trying to raise awareness so that we get invited to the party when they go to RFP once every 5 years. Before Orum, we had zero success. Now we have met and gotten the ear of millions of dollars worth of future pipeline, and about a million of current pipeline. To say it's wildly successful is an understatement.
Pros
Our Customer Success Manager, Matt, is my best CSM across all of my sales tech stack.
It does exactly what it's supposed to. We spend more time talking than we do dialing. Unreal.
Nice Salesloft/Outreach/Salesforce integrations make it easy to use.
Cons
Nothing glaring
I highly recommend dialing via cell (an easy option), versus dialing through browser, for best reception and call quality. But they recommend this. Not a "weakness."
Likelihood to Recommend
If you don't have direct phone numbers, Orum is less helpful. Other than that, it's a must-buy. If you sell to SMB and have a ton of targets, a must-buy. If you sell to enterprise and have 10-30 ABM accounts you're going after, but you don't know who your desired/perfect key player is at those accounts, you must buy it and call 100 people at each account. If you want to mask your dials (like, change the phone number so that you can dial multiple times a day without them seeing it on called ID), it's a must-buy.
I'm using Orum as an individual contributor to help with my outbound sales prospecting efficiency. At the time of this writing, we are in the midst of the COVID-19 shutdown, and starting sales conversations is difficult. Orum helps by increasing my potential outreach (and syncing with Outreach).
Pros
Power dialing
Syncing real-time call data with Outreach.
Leaving automated voicemails.
Cons
None so far. For my use case, it's an ideal (necessary?) tool to increase prospecting activity.
Likelihood to Recommend
I use Outreach for outbound prospecting and my sales leadership tracks my call/email numbers in the Outreach reports. I have not found another dialer tool that has a direct API connection with Outreach. Orum allows me to make more calls in less time and ensure that my progress is visible to management.
