TrustRadius Insights for Ordoro are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Seamless Integration: Many users have praised Ordoro for its seamless integration with eCommerce platforms like BigCommerce. This feature allows them to easily notify customers of shipping and tracking information, saving them time and effort by managing most retail and operational tasks from one central location.
Wide Range of Integrations: Users appreciate that Ordoro syncs with all major online sales channels, platforms, and accounting software. This capability streamlines business operations and keeps all data in one place, which is highly valued by the users who mentioned it.
Good Value for Price: Several reviewers consider Ordoro as the most effective eCommerce operation system they have found so far. They find it fairly priced and believe it provides good value for the price while effectively meeting their business needs.
Our company runs a few e-commerce websites and also sells on Amazon and eBay. Some items we carry in stock and others are drop-shipped. Before we integrated with Ordoro, tracking orders and inventory across sales channels was cumbersome and time-consuming. Now all orders are imported to a single location, and inventory is updated through a single point and synced back with all sales channels. It also contacts vendors directly about drop-ship orders. And creating and printing shipping labels is a breeze. Ordoro's services have completely streamlined and simplified our operations.
Pros
Simple setup.
Easy to learn and use.
Robust features—and continually adding features that improve service.
Excellent customer service.
Reliable.
Cons
Only syncs about once an hour instead of real-time.
Analytics could be more robust.
Likelihood to Recommend
Ordoro is ideal for a company with multiple websites and/or sales channels that does both in-house shipping and has orders drop-shipped. Ordoro keeps orders and inventory in one central location, so you can manage orders, inventory, vendors, shipping, etc., all from one location. Creating and printing shipping labels is fast and simple. Ordoro's PO features and drop-ship integration with vendors has saved us a ton of time and hassle.
Our shipping department uses Ordoro to integrate all of our sales channels into one central location for printing shipping labels. Additionally, our technical support team references it frequently to find our client's purchase dates, order numbers, and what sales channel they purchased from, etc. Before using Ordoro, we were using multiple spreadsheets to keep track of each sales channel and we were having to manually manage our inventory and regularly update it on all the sales channels. They also left a lot of room for human error. Because all our orders now funnel to Ordoro, we've eliminated the need for numerous spreadsheets and reduced the margin of error.
Pros
Ordoro manages inventory across multiple platforms very well. If you sell an item on one channel, it reduces your told inventory and updates it across all of your other channels so you never risk going out of stock on an item.
Ordoro is awesome for bringing all of your orders into one central location which streamlines shipping processes. They also provide reduced shipping costs for most well-known shipping carriers.
Ordoro has incredible technical support and customer care team. Unlike other similar products, when you call Ordoro, you talk to a real live person who is never reading a script and always friendly and happy to help with any questions you may have.
Cons
While Ordoro syncs well with numerous channels, sometimes the sync process can take a little longer than preferred.
If you're looking for a place to import and house historical orders, Ordoro may not be the best software for doing so. While Ordoro was happy to find/make a solution that worked great for us, Ordoro isn't designed to import thousands and thousands of old records.
Ordoro does offer an amazing manual import option if you have sales channels that may be unable to integrate with their API. However, 5 years ago when we initially set up manual imports, the integration documentation was somewhat lacking. This may have vastly improved since then, but at the time we had to figure out some of the field mapping on our own.
Likelihood to Recommend
Ordoro is perfect for small to medium sized businesses who sell on multiple platforms or sales channels such as Big Commerce, Volusion, Ebay, Amazon, Newegg Marketplace, Etsy, etc. It's even great for people who sell on less popular or not as well known third party platforms. It's great for people who are managing sales and inventory in multiple spreadsheets that are time-consuming and leave room for human error. If your business is not big enough to get discounts from shipping carriers, you'll also enjoy the discounted shipping costs that they extend to all their customers.
We currently use ordoro in our shipping department. It is our main software that we use to create shipping labels and manage our website orders. We have it connected to our eCommerce software as well, that way we can keep all info in one place. It allows us to choose from all of our shipping carriers in one place.
Pros
Show multiple shipping options for one order - allows us to have UPS, FedEx and USPS shipping options and prices in one place to compare.
Allows us to create return labels if needed.
Saves all label information in case you need to re-print a label, or for the ability to email a label to a customer directly.
Connects seamlessly to our eCommerce platform (BigCommerce) to notify customers of shipping/tracking information.
Cons
We would love for the ability to have more control of the packing slip templates (ie. add barcodes for order numbers on the packing slip etc.).
Wish it would sync to our eCommerce platform a bit more often than 1x per hour. We can manually sync, but that takes a few minutes.
Wish it would connect to the other software platform we use to manage our Amazon orders, Monsoon Commerce.
Likelihood to Recommend
Odoro is great for managing orders within an eCommerce platform. It can manage 100s of orders per day easily. Syncing does seem to take a bit longer when you have 100s of orders in a day, but still very intuitive to use. Once you do a few orders, it is incredibly easy to use and easy to make shipping templates/profiles for your most common package types/sizes/weights.
We have implemented Ordoro for three different small businesses until now. The main reason we have selected Ordoro is to enable the organization to manage most of the operation from one place in a cost effective manner. That is:
<ul><li>Warehouse inventory management</li><li>Syncing inventory across online sales channels</li><li>Creating and managing purchase orders</li><li>Receiving and reconciliation of new stock</li><li>Creating wholesale orders</li><li>Syncing orders from online sale channels</li><li>Fulfillment and shipping management</li><li>And finally, syncing transactions to accounting software.</li></ul>
Pros
We can manage most of the retail and operation from one place.
Syncing with all major online sales channels and platforms as well as accounting software.
Fairly priced, which makes it the most effective eCommerce operation system we have found so far.
Outstanding customer support.
Cons
We miss some minor features which could be found elsewhere. I do hope they will be added soon.
DHL integration is still lacking the ability to seamlessly print or export an invoice. According to Ordoro a solution is in the working.
User interface may need some improvements.
Likelihood to Recommend
Ordoro is well suited for small and medium businesses which have more than one online sales channel with one or more warehouses. It is best suited for businesses which do not have a large budget to adopt high-end ERP software. It also important to point out that at this stage it only works with QuickBooks Desktop and QuickBooks Online as well as with Xero accounting apps.
