Oracle Hospitality - MICROS POS

I use Oracle Simphony as a POS solution in our three restaurants. The system should address several problems, but unfortunately has only created more for our team. In my opinion, the support is unknowledgeable about their own product and has to escalate every single ticket, resulting in tickets being open for weeks, months, and in our case years... yes years.

• none
• none
• none

• There has been zero return on investment
• We are throwing out $20k in equipment because we've decided it is better to move forward with another provider and eat the cost
• Guest relations have taken a decline because of the ongoing issues that are forever unresolved

• Moderate cost; less experience than our previous software Peachworks
• Streamlined integration from 2 programs to one
• Entering employee information is easy and quick
• Payroll reporting and fixing errors is easy and quick

Peachworks, from Beyond, Xero, Paytronix

• Negative. We had tons of downtime which cost us revenue in the end. The software would just stop working and the entire site would go down. Could not process or ring anything in.
• Negative. Reports are lackluster and missing crucial information. You need to get a third party involved to "create" reports for you.
• Negative. Hardware was just awful and constantly broke. Parts were not readily available and were expensive when they were.
• Negative. When programming Micros for use there were so many unnecessary steps and procedures that just made adding a simple item to the POS an hour-long ordeal.

CenterEdge Advantage

Adobe Photoshop, Adobe Acrobat DC, ConceptDraw DIAGRAM v12, SAP Crystal, Dropbox Business, GitHub, FileZilla, KeePass, Microsoft Office 365, Oracle VM VirtualBox, Notepad++, Atom, Splashtop Remote Support, HotSchedules, Slack, Snagit, Visual Studio IDE, Microsoft Visual Studio Code, Lansweeper, PowerDirector, Veeam Backup & Replication, Microsoft Visio, Rise Vision, Tinkercad, Concur Expense, LogMeIn Central, Cisco Meraki MS Switches, Cisco Meraki Wireless Access Point, Zendesk, Microsoft Teams

• Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros.

• Terrible customer service - Long hold times, inexperienced phone reps.
• Poor resolution of problems. There have been many times I've had to call MICROS back multiple times to address one issue because it had not been fixed the first time.
• MICROS is on the expensive side of things. They charge for the help desk, they charge for labor if wanting to change a specific thing etc.
• Overall, we could not operate without MICROS.

None, Breadcrumb, AB Tasty and Aloha POS

Breadcrumb