#1 most frequent
United States of America
51.6%16 installations of 31
What is Oracle CRM On Demand?
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.
Categories & Use Cases
Product Demos
Top Performing Features
Quote & order management
Users can create, process and fulfill price quotations and sales transactions.
Category average: 7.6
Channel / partner relationship management
The software allows for sales, territory, lead, order and account management for partners or OEM relationships.
Category average: 7.9
Case management
This includes incident/ticket creation, routing, escalation, and resolution.
Category average: 8.2
Areas for Improvement
Opportunity management
Users can track deals and create quotes.
Category average: 8.1
Lead management
This includes lead generation, scoring, qualification, routing, and nurturing.
Category average: 7.7
Scripting environment
Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.
Category average: 7.4
Who Buys & Uses Oracle CRM On Demand
#2 most frequent
Australia
19.4%6 installations of 31
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
9.7%3 installations of 31
Go with Oracle Make life trustworthy
Use Cases and Deployment Scope
Working on Oracle is good decision and easy to process the request, Purchasing request easy to process. If Asset tab also added on PR request easy to search.
Pros
- EASY PROCESS
- FAST PROCESS
Cons
- Easy to export data
- Easy to create GRN
- Easy to create PR
- Easy to search documents
Return on Investment
- Easy to work with Oracle
- Liable and trusty application
- Easy for generating reports
Usability
Other Software Used
IBM Maximo Application Suite, Clause for DocuSign
Oracle Review
Use Cases and Deployment Scope
THis is being used by Sales Team. It collects all Contacts and Opprotunities we have with them
Pros
- Contacts
- Leads
- Opportunities
- Projects
Cons
- Notes
- Attachments
- Integration with other software
Return on Investment
- Easier to look up information
- Easier to get to contacts based on opportunities
- Workflows with step by step instructions
Alternatives Considered
Insightly and Salesforce CMS
Other Software Used
Excel4apps, Microsoft Application Server
Excellent in customer management, lacking in product configurations
Use Cases and Deployment Scope
Oracle CRM is being used to capture leads, create product configurations, manage customer data, order data, and include a basic workflow that also very importantly configures the products and services using a product configurator included as a standard Siebel module. Solutions then hand over the case to other business logic components (ESB and one specialized app) and collect results of the orchestrated tasks in one place. It also connects to the call center IS Avaya, and cooperates with a custom-developed mobile app, serving as a customer self-service tool.
Pros
- Managing customer information, campaign information and interconnection with call center IS.
- Good user interfaces out of the box, which can be heavily modified so this point does not hold in all installations.
- Automatic updates do not require a full system restart.
Cons
- Very slow product configurator, which can cause degrading performance if product definitions are not optimally configured or too complex.
- Although recently improved, the current built-in BI and reporting capabilities are not on par with MS Power BI and similar.
Return on Investment
- Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
Alternatives Considered
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
Just go for it.
Pros
- Its speed and security
- Oracle is a standard in business software and provides generally user-friendly formats and interfaces.
- I like that this software has no frills. You get what you need and nothing extra. The templates are simple.
- Oracle Support and the Support and Training Portal -- Very good tools and plenty of information to get you through.
Cons
- Takes time to load sometimes
- Speed and user-friendliness
- Nothing major that comes to mind except the fact that there is always a room for improvement.
Return on Investment
- Efficient response
- Less manpower
Alternatives Considered
Oracle Siebel CRM and Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
Other Software Used
Oracle Siebel CRM, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Zoho CRM
Reliable CRM Solution
Use Cases and Deployment Scope
Oracle provides me up-to-the-minute data on sales. With integrated marketing automation software, it allows me to analyze the effectiveness of email marketing campaigns. Ultimately, this software should be/is used by all who use and need the data to analyze trends and determine an approach to generating more qualified sales leads.
Pros
- Integration with Office365
- Real time analytics
- Easily analyze historical trends with historical reporting
- Storage of client data
Cons
- UI is cluttered and clunky
- Interface could be improved
- Not as customizable as other CRM platforms
Return on Investment
- Securely stores all relevant client data
- Quickly access sales pipeline to develop forecasts
- Streamlines our workflows making operations more efficient
Alternatives Considered
Oracle Siebel CRM
Other Software Used
Apptus eSales, Salesforce CPQ (formerly SteelBrick), DocuSign
