Working on Oracle is good decision and easy to process the request, Purchasing request easy to process. If Asset tab also added on PR request easy to search.
Pros
EASY PROCESS
FAST PROCESS
Cons
Easy to export data
Easy to create GRN
Easy to create PR
Easy to search documents
Likelihood to Recommend
Easy to creating purchase order and attachment documents very simple , sending files for approval just attached once and explain the which documents attachment for which purpose GRN creating simple and easy to submit the record . I strongly recommend to use Oracle. When we upload documents for Internal transfer very easy to search employee details. Demand for Oracle well suited for recording capturing and Purchase requisition it make team work easy and trustworthy recommending Oracle to every corporate world .Employee profile for example if an employee is transferring from one department to other we just go on transfer page, Oracle and add the employee id you will easily find his record where they are working and when they started to work like joining date does he eligible to transfer. What his previous record like he or she ever attended disciplinary action. One click all data comes and keep the record paper less. I strongly recommend that Oracle CRM is the best choice to work easy and liable. I am using this application since 2022 make my work easy and simple. There is many field we can use Oracle CRM as much I will Oracle it will more open creating work order very simple. Go with Oracle make work life easy.
VU
Verified User
Administrator in Customer Service (11-50 employees)
Oracle CRM is used only by the Marketing Department of my organization. Its primary use is the management of billing data of our clients. Data analysis and data collection are pretty important with its help, but it also smooths the customer service workflow.
Pros
Detailed analysis for business intelligence.
Easy customer management.
Flexibility.
Cons
Incompatibility with other programs.
Not very customizable.
Not so friendly UI.
Likelihood to Recommend
Oracle CRM is well suited for each type of companies (small - medium - large) because it is highly scalable. It supports many languages (English, Chinese, German, Japanese and Indian) and it is supported in many platforms (Windows, Mac, Linux, Android, iPhone).
THis is being used by Sales Team. It collects all Contacts and Opprotunities we have with them
Pros
Contacts
Leads
Opportunities
Projects
Cons
Notes
Attachments
Integration with other software
Likelihood to Recommend
[Well suited] where a business is gathering and using a lot of contacts and leads. Small business where the clientele is limited it would not be as useful.
Oracle CRM is being used to capture leads, create product configurations, manage customer data, order data, and include a basic workflow that also very importantly configures the products and services using a product configurator included as a standard Siebel module. Solutions then hand over the case to other business logic components (ESB and one specialized app) and collect results of the orchestrated tasks in one place. It also connects to the call center IS Avaya, and cooperates with a custom-developed mobile app, serving as a customer self-service tool.
Pros
Managing customer information, campaign information and interconnection with call center IS.
Good user interfaces out of the box, which can be heavily modified so this point does not hold in all installations.
Automatic updates do not require a full system restart.
Cons
Very slow product configurator, which can cause degrading performance if product definitions are not optimally configured or too complex.
Although recently improved, the current built-in BI and reporting capabilities are not on par with MS Power BI and similar.
Likelihood to Recommend
If you need a powerful CRM solution with multichannel or even omnichannel capabilities, go for it. This is a generic CRM solution, so if you need a vanilla SW, buy it. If you feel you will need to customize the solution significantly into some direction (e.g. engineering and construction, energy, procurement, telecommunication processes etc.), thoroughly compare with MS Dynamics, SAP and other leading solutions, which can better suit your needs and scale. Other SW producers include on top of CRM functionalities also industry relevant best practice in processes, intergrations, or e.g. production monitoring and management, etc. and can save you a lot of time and money spent on development.
I have been using this software for several days and it is giving a very excellent feel to me. I will suggest everyone use this software and save your time. Oracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions. Oracle Siebel, like almost all other client-server CRM software, has a reputation for high risk, and very expensive, deployments leaving this enterprise software solution largely for enterprise-level customers. In fact, failed implementations and frustrated users are the primary impetus for the rise and sky-rocketing growth of cloud or software as a service (SaaS) CRM systems. Not to be left out of a major market movement, Oracle also offers its Oracle CRM on Demand for SaaS CRM prospects. Siebel Systems was the undisputed dominant CRM software vendor, peaking at 45% market share in 2002. Since being acquired by Oracle in 2005, the product has continued its assertive push however with stiff competition from arch rival SAP, and multiple ways to measure market share, both Oracle and SAP claim top CRM software industry position. Most analysts give Oracle a slight edge, however, it largely comes down to what variables are used and benchmarks are counted. Oracle's CRM products include Oracle Siebel CRM, Oracle CRM on Demand, Oracle E-Business Suite (EBS), Oracle PeopleSoft Enterprise and Oracle Contact Center Anywhere (CCA). The company retains over 5,000 global CRM customers, nearly 5 million users and approximately 130 million self-service users. Oracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions.
Pros
Its speed and security
Oracle is a standard in business software and provides generally user-friendly formats and interfaces.
I like that this software has no frills. You get what you need and nothing extra. The templates are simple.
Oracle Support and the Support and Training Portal -- Very good tools and plenty of information to get you through.
Cons
Takes time to load sometimes
Speed and user-friendliness
Nothing major that comes to mind except the fact that there is always a room for improvement.
Likelihood to Recommend
This software has really allowed us to improve our customer engagement, keep our systems more organized, and let our team focus on other tasks because we don't have to worry about managing our CRM. This product does a lot of the heavy lifting with keeping things in a nice and neat package with a nice looking user interface and lets our team collaborate no matter where they are. They also offer training for new agents to get familiar with the program, which frees up our staff.
We haven't really run into any major issues with this product as of yet. Customer support can be a little troublesome to get in touch with, but once you have a dedicated account representative this goes a lot smoother.
Oracle provides me up-to-the-minute data on sales. With integrated marketing automation software, it allows me to analyze the effectiveness of email marketing campaigns. Ultimately, this software should be/is used by all who use and need the data to analyze trends and determine an approach to generating more qualified sales leads.
Pros
Integration with Office365
Real time analytics
Easily analyze historical trends with historical reporting
Storage of client data
Cons
UI is cluttered and clunky
Interface could be improved
Not as customizable as other CRM platforms
Likelihood to Recommend
It is best to have a knowledgeable consulting team if transitioning from another CRM Software or implementing for the first time - Be sure to have your assigned administrators take an Oracle Course for Admin Essentials and Reporting. The tool is best suited for any mature organization needing a tool for their sales team to manage their pipeline.
Oracle CRM is a reliable customer relationship management software that we use in our company. It's easy to use and it's used in the whole organization and from it, we have managed to cultivate and create a long-lasting and fruitful relationship with our clients. It has helped us diversify and innovate our sales process and how we interact with our clients now and in the future.
Pros
Fits in various business segments and departments that touch on customer loyalty such as sales, marketing and customer support
The software is accessible from a number of devices both mobile and desktop
The vendor's customer support is reliable
Cons
The software is impeded by poor internet connections especially when being accessed from a remote location
Likelihood to Recommend
The software is designed for use in scenarios where the company/organization aims to regulate and manage the customer relationship in its full cycle. It's used in steps of customer relationship management starting with lead qualification and categorization, tracking/management of opportunities,forecasting optimization,
analytics & reporting among others. In the end it will help build a loyal customer base.
Oracle CRM is one of the leading software in the customer relationship management segment that we use in our company extensively due to its robust and intuitive interface and deployment models. The software is used in the whole of our organization and it makes customer relationship management easy for our company. This, in turn, enables us to optimize our sales processes, increase our productivity and build a loyal customer base.
Pros
The reports generated by the software are easy to download and comprehend.
Can be deployed in various modes from the cloud, on-premises to on-demand and SaaS thereby giving the user flexibility in its usage
Integrates well with other on-premises family products thereby improving your user experience further
Cons
Its user interface needs some re-designing to make more appealing
Its affected by poor internet connections in its working
Very few customization can one undertake in this software
Likelihood to Recommend
This solid CRM platform is essential and works efficiently in helping your organization stand out and become competitive in your respective industry and build long-lasting and memorable relationships with your clients. Still, from its intuitive and user-friendly technical build-up, it makes it easy to address all of your CRM issues in an effective and fast manner that grows your business/brand further.
Oracle CRM On Demand is used by our organization in sales, marketing and finance for tracking sales, opportunities and customer contacts. The sales people own the data and they have to make sure everything is up to date as the data drives the marketing campaigns, business plan/forecasts and even their pay.
When choosing this, our intention was to have one single source of truth for customer prospects, contacts and opportunities.
Pros
Especially built for sales tracking: prospects, contacts, opportunities etc. It is a reliable system to manage the sales business.
Ease of use for relatively simple searches and medium complex reports.
It is on cloud. The very first we started using, many years ago. This means it is available at any time and from anywhere.
User management and access roles: permissions customization at user level.
Cons
A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
User interface / user experience definitely can and should be improved.
It needs a way to send automatic reports on a schedule via email.
Support: as usual the Oracle support tends to be tedious and lengthy.
Likelihood to Recommend
Suits well for tracking customer prospects, opportunities and contacts. It is a reliable data entry and data storage, has ways to integrate with other systems for mass uploads.
When it comes to model specific business requirements around sales data, it is limited. We had to build a custom application that gets all data from On Demand and develop custom reporting, automatic sending of reports, reminders etc.
I have used Oracle CRM in my previous job in the department of Information Technology and I can attest that the software boosts sales productivity and made the management of customers much easier. Information is also available to any device for users to access and it has strong marketing campaign management. Tracking of leads and opportunities is provided by Oracle CRM with real time pipeline management.
Pros
Easy to use and install.
It boosts sales productivity.
It tracks customers activities .
Cons
Not easily customizable.
It can be slow at times.
It has a steep learning curve.
Likelihood to Recommend
Oracle CRM is well suited for large enterprises as it can be expensive for small business. It also suited for organizations that deal with large numbers of customers that will require proper management of information ranging from lead tracking to heavy reporting that will be required. Also these organization will require the software to be able to make informed and accurate decisions with information provided by the software.