Oracle CRM On Demand

Score9 out of 10

129 Reviews and Ratings

What is Oracle CRM On Demand?

The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.

Categories & Use Cases

Quote & order management
Users can create, process and fulfill price quotations and sales transactions.
Category average: 7.7
Channel / partner relationship management
The software allows for sales, territory, lead, order and account management for partners or OEM relationships.
Category average: 7.9
Case management
This includes incident/ticket creation, routing, escalation, and resolution.
Category average: 8.1

Opportunity management
Users can track deals and create quotes.
Category average: 8.1
Lead management
This includes lead generation, scoring, qualification, routing, and nurturing.
Category average: 7.7
Scripting environment
Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.
Category average: 7.4

Verified User

Administrator in Customer Service (11-50 employees employees)

Use Cases and Deployment Scope

Working on Oracle is good decision and easy to process the request, Purchasing request easy to process. If Asset tab also added on PR request easy to search.

Pros

EASY PROCESS
FAST PROCESS

Cons

Easy to export data
Easy to create GRN
Easy to create PR
Easy to search documents

Return on Investment

Easy to work with Oracle
Liable and trusty application
Easy for generating reports

Usability

Other Software Used

IBM Maximo Application Suite, Clause for DocuSign

Randi Yeaman View profile

Inside Sales Coordinator / CRM / Laboratory in Sales at Prime Solutions (5001-10,000 employees employees)

Use Cases and Deployment Scope

THis is being used by Sales Team. It collects all Contacts and Opprotunities we have with them

Pros

Contacts
Leads
Opportunities
Projects

Cons

Notes
Attachments
Integration with other software

Return on Investment

Easier to look up information
Easier to get to contacts based on opportunities
Workflows with step by step instructions

Alternatives Considered

Insightly and Salesforce CMS

Other Software Used

Excel4apps, Microsoft Application Server

Viktor Mulac View profile

Advisor in Information Technology at A.T. Kearney (1001-5000 employees employees)

Use Cases and Deployment Scope

Oracle CRM is being used to capture leads, create product configurations, manage customer data, order data, and include a basic workflow that also very importantly configures the products and services using a product configurator included as a standard Siebel module. Solutions then hand over the case to other business logic components (ESB and one specialized app) and collect results of the orchestrated tasks in one place. It also connects to the call center IS Avaya, and cooperates with a custom-developed mobile app, serving as a customer self-service tool.

Pros

Managing customer information, campaign information and interconnection with call center IS.
Good user interfaces out of the box, which can be heavily modified so this point does not hold in all installations.
Automatic updates do not require a full system restart.

Cons

Very slow product configurator, which can cause degrading performance if product definitions are not optimally configured or too complex.
Although recently improved, the current built-in BI and reporting capabilities are not on par with MS Power BI and similar.

Return on Investment

Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.

Alternatives Considered

Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Hammad Bin Idrees View profile

Acting Project Manager in Product Management at Goto.com.pk (501-1000 employees employees)

Pros

Its speed and security
Oracle is a standard in business software and provides generally user-friendly formats and interfaces.
I like that this software has no frills. You get what you need and nothing extra. The templates are simple.
Oracle Support and the Support and Training Portal -- Very good tools and plenty of information to get you through.

Cons

Takes time to load sometimes
Speed and user-friendliness
Nothing major that comes to mind except the fact that there is always a room for improvement.

Return on Investment

Efficient response
Less manpower

Alternatives Considered

Oracle Siebel CRM and Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Other Software Used

Oracle Siebel CRM, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Zoho CRM

Cameron Walker View profile

Sales Executive in Sales at World Fuel Services (10,001+ employees employees)

Use Cases and Deployment Scope

Oracle provides me up-to-the-minute data on sales. With integrated marketing automation software, it allows me to analyze the effectiveness of email marketing campaigns. Ultimately, this software should be/is used by all who use and need the data to analyze trends and determine an approach to generating more qualified sales leads.

Pros

Integration with Office365
Real time analytics
Easily analyze historical trends with historical reporting
Storage of client data

Cons

UI is cluttered and clunky
Interface could be improved
Not as customizable as other CRM platforms

Return on Investment

Securely stores all relevant client data
Quickly access sales pipeline to develop forecasts
Streamlines our workflows making operations more efficient

Alternatives Considered

Oracle Siebel CRM

Other Software Used

Apptus eSales, Salesforce CPQ (formerly SteelBrick), DocuSign

HCL Unica

Adobe Marketo Engage

Aprimo

Oracle CRM On Demand

What is Oracle CRM On Demand?

Categories & Use Cases

Key Features

Top Performing Features

Quote & order management

Channel / partner relationship management

Case management

Areas for Improvement

Opportunity management

Lead management

Scripting environment

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

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Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Return on Investment

Alternatives Considered

Pros

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Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

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