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OpenText LiquidOffice

Score7 out of 10

3 Reviews and Ratings

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What is OpenText LiquidOffice?

OpenText offers LiquidOffice as a solution for users to create, publish and process forms using with their forms automation solution to help capture and validate actionable customer data, automate line of business workflows and enhance existing application ecosystems.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features OpenText LiquidOffice has to offer, as determined by TrustRadius' reviewers.
Based on 3 ratings of OpenText LiquidOffice's features
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Top Performing Features

  • Themes

    Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

    Category average: 7.1

  • Survey logic flexibility

    Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

    Category average: 8

  • Question design help

    Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

    Category average: 8.3

Areas for Improvement

  • Respondent restrictions

    Users can place restrictions on who can participate in surveys or how many times the same person can complete a survey.

    Category average: 8.4

  • Access controls

    Administrators can limit users’ ability to access data and edit content.

    Category average: 9

  • Vendor-offered crowdsourcing

    Vendor offers access to an audience or panel of respondents.

    Category average: 8.1

Reviews

What users are saying about OpenText LiquidOffice.
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LiquidOffice to Deliver effective Information Collection

Incentivized
Russell PabonView profile
Digital Marketing Manager in Marketing at Jomsy Fashion (1001-5000 employees employees)

Use Cases and Deployment Scope

The main reason we took up OpenText LiquidOffice was because we had acquired several OpenText solutions and had established a good relationship with the brand. But over the years, LiquidOffice as a form-builder solution has lived up to Opentext's consistency despite the competition. LiquidOffice has been an integral tool for data collection through e-forms from our audiences. LiquidOffice is essential in helping me deliver a rich digital customer experience from collected insights.

Pros

  • The WYSIWYG form builder has highly configurable web forms
  • It processes even third-party external web forms
  • It integrates well with OpenText Core to improve customer interactions.

Cons

  • You have less routing control while processing third party external web forms unless it's an OpenText solution

Return on Investment

  • We collect authenticated data from our users and audiences to improve our services.
  • The surveys give us a better understanding of our markets.

Other Software Used

Adobe Analytics

Usability

Form Building Made Easy

Incentivized
Abhishek RoyView profile
Process Analyst in Finance and Accounting at Boston Consulting Group (BCG) (10,001+ employees employees)

Use Cases and Deployment Scope

OpenText LiquidOffice is slowly but steadily being used in multiple processes. The business problems that this addresses is the smooth process automation and optimization of the data flow within departments for invoice processing, project intakes etc. Current scope is for invoicing, POs, and other vendor related activities and this improves interaction and efficiency

Pros

  • Form processes & routing - Makes it very easy at an enterprise level
  • Integration with 3rd party & external forms
  • Automation of forms with less coding making it useful for quick turnarounds

Cons

  • Need more training and support items for the ever increasing features that it has
  • Tech support - Difficult to initialize

Return on Investment

  • Positive - Quick turnaround with vendor interactions regd PO, Invoices etc
  • Positive - Quick and easy BPM processes for silo departments and data gathering
  • Positive - In-built Survey analytics reduces a lot of time to export data into excel to analyze

Alternatives Considered

Google Forms and Typeform

Other Software Used

Typeform, Google Forms, GRAVITY

Usability

Great form builder

Incentivized
Verified User
Manager in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

OpenText LiquidOffice is a very verstile e-form and workflow tool, which in theory plugs into most things thanks to the fact it wasn't built with any particular setup \ infra \ CMS in mind. OpenText LiquidOffice stood out during the product selection process because of this, as it was deemed the potentially easiest implementation across our vast online platform estate.

Pros

  • Adapting to varied environments
  • Javascript support
  • Easy to use form designer

Cons

  • Very old UI
  • Feels like an archaic system
  • Reporting isn't great

Return on Investment

  • Pretty high form interaction rate
  • Hard to determine where a users is dropping off
  • Proved too limited in context of event submissions

Alternatives Considered

SurveyMonkey

Other Software Used

Adobe Advertising Cloud (formerly Adobe Media Optimizer), Google Ad Manager, Google AdSense

Usability