TrustRadius: an HG Insights company

OpenText Identity and Access Management

Score7.2 out of 10

2 Reviews and Ratings

What is OpenText Identity and Access Management?

Based on the former Covisit and now part of the OpenText Business Network Cloud, OpenText Identity and Access Management is a cloud-based identity and access management system that enables secure, efficient engagement and collaboration across large third-party ecosystems. The IAM solution is comprised of cloud-native technologies, built-in security frameworks and digital processes to scale third-party access in a non-linear fashion.

Top Performing Features

  • ID Management Single-Sign On (SSO)

    The ability to login to the system once, gaining access to all systems without the need for logging in again

    Category average: 9

  • Password Management

    Self-help capabilities the help users recover forgotten passwords, etc.

    Category average: 8.6

  • ID Risk Management

    Identification, evaluation, and prioritization of risks with procedures to minimize, impacts of unplanned consequences

    Category average: 8.3

Areas for Improvement

  • Multi-Factor Authentication

    Using multiple, independent components to gain access

    Category average: 8.5

  • ID Management Workflow Automation

    Automated sequence of tasks to simplify processes

    Category average: 8

  • Account Provisioning and De-provisioning

    Capabilities for creating user accounts based on roles, group memberships and business processes

    Category average: 8.4

Suited for Complex Identity Journeys

Pros

  • Open standard fully API (ReST) enabled identity platform
  • Support for IoT integration for identity
  • Risk-based and adaptive authentication
  • Support for multiple password policy
  • Delegated administration capabilities for extended enterprise users
  • Meets stringent regulatory requirements
  • ORM-based data model
  • Supports omni-channel identity and access

Cons

  • Additional automation capabilities on the platform
  • More configuration-driven approach
  • Passwordless authentication

Return on Investment

  • Improved customer experience through a single identity across multiple business units
  • Single bundled pricing model for features like SSO, MFA, directory services, identity event streaming, API usage, service-package-based access
  • Reduced identity and access complexity when compared to on-premises based implementations

Usability

Other Software Used

OpenText Exstream (formerly HP Exstream), OpenText Fax Solutions

Great implementation team, immature product

Pros

  • Good personnel/team
  • Small company type customer service gives ease of access and sense of urgency

Cons

  • Poor license structure and understanding of product capabilities
  • Not necessarily an IAM leader in the industry

Return on Investment

  • Support team has excelled and exceeded expectations
  • Team has been nimble and flexible
  • Costs continue to accelerate on lack of product featrures

Usability

Other Software Used

Saviynt, Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)