Exstream is one of the best Customer communications product in industry
Use Cases and Deployment Scope
We use opentext exstream to customer communication templates and automate att ccm related requirements for all our clients.
Recently we have created internal documents and statements using opentext. It's really helpful and robust tool which increases customer communication quality.
Recently we have created internal documents and statements using opentext. It's really helpful and robust tool which increases customer communication quality.
Pros
- Research and improvement in the product
- Product support
Cons
- License cost is too high
- Can improve in cloud version stability
Return on Investment
- Helped our business with ccm requirements and helping our organisation fulfill all the regularatory requirements to maintain customer communications and documentations.
- Very helpful to integrate with archival systems which makes it easy to maintain document for longer time.
Other Software Used
Notepad++, SS&C Blue Prism Intelligent Automation, Adobe Acrobat
