OpenText Exstream Reviews and Ratings

Rating: 9 out of 10

Score

9 out of 10

Community insights

TrustRadius Insights for OpenText Exstream are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Portability: Some users have found the product to be highly portable, offering batch, on-demand, and interactive capabilities. This suggests that it provides flexibility in performing tasks.

Good Support and Continuous Improvement: Reviewers have mentioned that OpenText offers excellent support, regularly introduces new features based on customer demands, and has a clear future roadmap. This indicates a strong commitment to customer satisfaction and continuous improvement.

User-Friendly Nature: Several reviewers have highlighted the product's ease of use for developers. They appreciate its user-friendly interface and the various features it offers for customer communication management such as batch processing, fast document generation, reliable document generation, and secure document generation.

Reviews

4 Reviews

Exstream is one of the best Customer communications product in industry

Rating: 9 out of 10

Incentivized

June 6, 2024

Use Cases and Deployment Scope

We use opentext exstream to customer communication templates and automate att ccm related requirements for all our clients.

Recently we have created internal documents and statements using opentext. It's really helpful and robust tool which increases customer communication quality.

Pros

Research and improvement in the product
Product support

Cons

License cost is too high
Can improve in cloud version stability

Likelihood to Recommend

It's really helpful in all sort of ccm requirements special it handles high volume ccm requirements very smoothly and error free.

Improvements in quality of product with new versions is remarkable.

Mayuri Jadhav

system engineer in Information Technology at John Deere (10,001+ employees)

Vetted Review

3 years of experience

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OpenText Exstream

Rating: 7 out of 10

Incentivized

January 10, 2022

Use Cases and Deployment Scope

OpenText Exstream is being used in our company as the single solution for document creation and output management throughout all departments. We have deployed one global instance that serves ~ 20.000 users a day.

Pros

Document creation
layouts
Document distribution

Cons

easy of migration from other products to Exstream

Likelihood to Recommend

OpenText Exstream is well suited for creation of documents in a corporate environment with huge throughput, but at the same time needs a very structured set of document types due to layout requirements.

Verified User

Project Manager in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

CCM at Work

Rating: 9 out of 10

Incentivized

November 11, 2021

Use Cases and Deployment Scope

OpenText Exstream is used for customer communication and document generation for customers' insurance contracts and related email, documents.

Pros

Secure Document Generaration
Customer Communication
Fast Batch processing
On demand API based document retrial and re-printing

Cons

Vernacular document generation

Likelihood to Recommend

Well suited for a comprehensive customer communication tool. Cost of maintenance and pay per use model could be more appropriate going forward.

Verified User

C-Level Executive in Information Technology (501-1000 employees)

Vetted Review

7 years of experience

OpenText Exstream is a big booster to our organization

Rating: 8 out of 10

Incentivized

November 10, 2021

Use Cases and Deployment Scope

We are using it as a EWS for more than 8 enterprise applications across the organization. From personal policies, property & casualties, bank bath processes, claims and special insurance lines

Pros

Batch Processing
Fast and reliable document generation
easy to install

Cons

merge the design manager and designer
the way components are used accros applications
when using XML the array handling must be improved

Likelihood to Recommend

document generation and multiple delivery channels

Daniel Acevedo

Software Engineer & Publishing Development Leader in Information Technology at Universal Insurance Group (1001-5000 employees)

Vetted Review

8 years of experience

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