BPM is needed to monitor critical business services
Pros
- Being proactive in monitoring critical business services.
- Uses pre-saved scripts using Vugen.
- Almost all protocols are supported by it.
Cons
- It depends heavily on Vugen so it would be great to give more courses on writing scripts in the Business Process Monitor trainings.
- When issues arise, we don't have insights into if the issue is from the script itself or if it is a real issue. Here you lose trust in determining which is right until you interfere personally. As an example, one day I got an alert from a business server and the issue was that the script didn't finish successfully and thus it kept the session opened. So the next schedule of the script will fail, not because there is a real issue on the business service, but because you need to go yourself open the application, close all pages, then log out so that the script will continue to monitor.
Return on Investment
- Proactive.
- Monitors critical services by simulating every step you could use and get alerts for performance issues and availability issues.
- Has almost all the needed protocols to write a script.
Other Software Used
Micro Focus Service Manager, Network Node Manager i (formerly HP Network Node Manager), Micro Focus Universal CMDB (formerly HP Universal CMDB), SiteScope (formerly HP SiteScope), Real User Monitoring (formerly HP Real User Monitoring)