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AppRiver from OpenText

Score4.6 out of 10

59 Reviews and Ratings

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What is AppRiver from OpenText?

AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features AppRiver from OpenText has to offer, as determined by TrustRadius' reviewers.
Based on 59 ratings of AppRiver from OpenText's features
View all features

Top Performing Features

  • Anti-malware

    Anti-malware is a type of software program designed to prevent, detect and remove malicious software

    Category average: 9.1

  • Threat Detection

    Threat protection defend against sophisticated malware or hacking-based attacks targeting sensitive data.

    Category average: 8.7

  • End-to-End Encryption

    In end-to-end encryption the data is encrypted on the sender's system or device and only the recipient is able to decrypt it

    Category average: 8.4

Areas for Improvement

  • Management Tools

    Management tools include administrator dashboards, reports, etc.

    Category average: 8.4

  • Data Loss Protection

    A set of tools and processes used to ensure that sensitive data is not lost, misused, or accessed by unauthorized users.

    Category average: 7.5

  • Sandboxing

    Sandboxing is a software management strategy that isolates applications from critical system resources and other programs providing an extra layer of security

    Category average: 7.3

Reviews

What users are saying about AppRiver from OpenText.
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AppRiver wins on support, affordability, efficiency, and speed

Incentivized
Kelly M BennettView profile
System Engineer in Information Technology at SAIC (10,001+ employees employees)

Use Cases and Deployment Scope

All employees at the company are using AppRiver, and a previous employee suggested it to us. Email threat prevention, secure file sharing, email encryption, and email archiving are all included in our subscription. On the compliance front, the addition of an alternate channel of business communication to the archiving contract has been huge assistance.

Pros

  • Adding and removing users from the database is a simple process.
  • The archive/filtering mechanism for reports, etc., is very reliable and does all we need it to.
  • Exceptional customer service – rapid response times, attentive and helpful support staff.

Cons

  • Updates, user license additions, and other modifications might be slow to take effect and prone to glitches.
  • Setup of a Microsoft 365 Tenant in an automated manner.
  • The user interface may be streamlined and made more user-friendly.

Most Important Features

  • End-user support.
  • Support team.
  • The user database

Return on Investment

  • Efficiency, teams adapt quickly to changes or new business needs.
  • Support gives us alternatives on how to establish new timings for new business lines on email.
  • An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.

Alternatives Considered

Microsoft Exchange

Other Software Used

Mimecast Cloud Archive, Google Workspace, Microsoft Teams, Microsoft 365 Business Premium, Azure App Service

The Best Decision I Ever Made for my Business

Incentivized
Dr. Lorne LavineView profile
Owner in Information Technology at The Digital Dentist (1-10 employees employees)

Pros

  • Customer Service
  • Encrypted email
  • Hosted Exchange

Cons

  • Better portal for admins
  • Better training for end users

Most Important Features

  • Pricing
  • Ease of use
  • Support

Return on Investment

  • ROI
  • Peace of mind
  • Cost effective

Alternatives Considered

Microsoft 365 (formerly Office 365)

Other Software Used

MSP360 Backup (formerly CloudBerry Backup), Backblaze, Sophos Intercept X

AppRiver is a great tool to increase your email threat posture and helps ease your mind about clicky end users!

Incentivized
Dale JohnsonView profile
Information Technology Manager in Information Technology at Horry Electric Cooperative, Inc. (51-200 employees employees)

Pros

  • Very useful daily quarantine list emailed to users.
  • Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
  • Multiple ways to filter emails (domain, email address, text, etc)
  • Link protection is one of the newest options available and we absolutely love it!!

Cons

  • When setting up a mail rule, you cannot use operators. For example, you cannot filter an email where the subject contains "bad word" and the header contains "header info" . You can only filter on one or the other, not together.
  • Perhaps make it a little easier to see why an email was quarantined.

Return on Investment

  • The daily quarantine emails to users helps free up I.T. personnel time.
  • Link Protection has really increased our email security posture by not having to worry as much about end users clicking on embedded links.

Other Software Used

SocketLabs, Kaseya Virtual System Administrator (VSA), Cisco Meraki SM

AppRiver + Office365 = Very Nice Fit

Incentivized
Joey Catanzaro
I.T. Manager in Information Technology at BPI Packaging (51-200 employees employees)

Pros

  • Live Support. Their support techs have always been curious and professional. If you do have to leave a message they return your call and address your problem quickly.
  • Easy to understand English-speaking techs.
  • I feel like I get a good amount of service for what we are paying.

Cons

  • Really haven't had any cons. Being picky, I guess the web site is a little dark in color but like I said that is if you want to be picky.

Return on Investment

  • Something like this is hard to figure an ROI as it isn't an automated Robot replacing 5 people that would have an effect on direct labor. It does save management time so I can focus that time somewhere else. It also gives you the peace of knowing that email is being scanned for malware and viruses.

Other Software Used

Sage 500 ERP, vSphere, Windows Server

Greatest Tech Support Wins Out Every Time!

Incentivized
Scott Woodall
Owner in Engineering at Louisiana Industrial Group, LLC (1-10 employees employees)

Pros

  • Tech support is always available.
  • Phone is always answered by a person and not automated.
  • 99% of time problem is fixed over phone.
  • Offer a wide variety of services at affordable prices.

Return on Investment

  • Allowed users ease of working from home when needed.
  • Easier access to critical files no matter which office users are at.
  • There was a slight learning curve for some users, but within a day or two they were comfortable.

Other Software Used

QuickBooks Desktop Enterprise, AutoCAD, Fastmaint CMMS

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