AppRiver from OpenText Reviews and Ratings

Use Cases and Deployment Scope

We reseller exchange email services from Microsoft through AppRiver. This includes domain emails, exchange, and 365 apps.

Likelihood to Recommend

Recently: a new customer needed 15 addresses, including 365 and Exchange lite. I called Appriver to go over pricing - no response. I did chat with technical support who explained how to set up things but referred me to sales first. I've been waiting for sales to get back to me for over 2 weeks.

Since they changed to Zix, support is not as good as it once was, there are a lot of "we will get back to you" statements. But I always get an email to rate the technician, not the company.

Use Cases and Deployment Scope

All employees at the company are using AppRiver, and a previous employee suggested it to us. Email threat prevention, secure file sharing, email encryption, and email archiving are all included in our subscription. On the compliance front, the addition of an alternate channel of business communication to the archiving contract has been huge assistance.

Likelihood to Recommend

AppRiver is the platform we use to manage all of our employees' email accounts. I'm the administrator and use AppRiver to handle all accounts. Aside from updating licenses, I've used AppRiver to introduce a new line of business by adding a new server/domain to our existing AppRiver package, which I do on a weekly basis.

Use Cases and Deployment Scope

We have been using AppRiver for Hosted Exchange as well as secure email for over a decade. We have 7 users who all use AppRiver remotely from their home and we have dozens of clients who are also using AppRiver for encrypted email and hosted exchange services. We recommend it to all our clients.

Likelihood to Recommend

Ideal for all our clients as they all need a HIPAA-compliant email solution.

Use Cases and Deployment Scope

Zix is being used across the whole organization and was recommended to us for use by a former employee. We are currently subscribed to email threat protection, secure file share, email encryption and archiving. We are in the process of adding an alternative method of business communication to the archiving contract which is very helpful and puts us at ease on the compliance front.

Likelihood to Recommend

Zix has so far been a great choice for our compliance needs. I have no complaints other than the turnaround time to get a ticket addressed.

Use Cases and Deployment Scope

We use AppRiver to support all employee user email accounts. I am the admin and manage all accounts through AppRiver. I typically use it weekly to add new users, remove users, update licenses, and most recently, to add a new line of business so we added another server/domain within our existing appriver package. The support team was extremely thorough and helpful - from step by step on appriver to Office 365. They walked me through the process and helped me implement new users in our new company as well as for distribution groups, members on lists, adding secondary email accounts to current profiles for my teams.

Likelihood to Recommend

<ul><li>Managing user email accounts, new, existing, removing </li><li>Adding or updating user licenses for Office 365</li><li>Support for Office 365 apps, install guides </li><li>Support guides for company teams to be able to work remotely and still reference the guide to implement new accounts, update their apps, etc. </li></ul>

Use Cases and Deployment Scope

We currently use AppRiver across our whole company as well as a dozen other brands we own and operate. We use it primarily for Office365 (Now Microsoft365) with our domains for hosted email, MS Teams, etc. Using AppRiver as our Microsoft365 provider has dramatically simplified management and love that fact that they offer support for all users. This has helped us to offload the amount of basic user support we have to offer to users of the applications.

Likelihood to Recommend

AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.

Use Cases and Deployment Scope

AppRiver provides our work email accounts. We have approximately 20 full-time employees and over 1200 Independent Contractors who use these email accounts.

Likelihood to Recommend

AppRiver is very responsive to our needs for technical support. It would be nice to have an account rep that stays with the company long enough for me to get to know them.

Use Cases and Deployment Scope

AppRiver is the business we use to utilize Office365. They are who we purchase our license from and they also provide our email virus and spam protection. It is used across the whole organization, which consists of 2 manufacturing plants-- one in Memphis TN and one in Olive Branch MS. AppRiver is intuitive and will add the appropriate licenses for Microsoft products that are assigned to our users, while at the same time removing a license if I unassign one. This makes license management a lot easier and ensures that we aren't paying for licenses that aren't being used.

Likelihood to Recommend

If you are looking for a spam filter or a way to easily manage your Office 365 license, I recommend taking a look at AppRiver.

Use Cases and Deployment Scope

AppRiver is being used across the whole organization. We partner with outside IT to implement and manage for users.

Likelihood to Recommend

AppRiver is technically sound. No issues with adding/deleting or managing users.

Use Cases and Deployment Scope

We use their SecureTide product to scan inbound and outbound email for SPAM email for all of our employees. The product works great and keeps SPAM (suspected and actual) from even reaching our facility. Customer support is top-notch. My Account Rep there really seems to understand my needs.

Likelihood to Recommend

AppRiver is well suited for scanning email BEFORE it comes to your email server. They keep the spam out of your facility.