AppRiver wins on support, affordability, efficiency, and speed
Use Cases and Deployment Scope
All employees at the company are using AppRiver, and a previous employee suggested it to us. Email threat prevention, secure file sharing, email encryption, and email archiving are all included in our subscription. On the compliance front, the addition of an alternate channel of business communication to the archiving contract has been huge assistance.
Pros
- Adding and removing users from the database is a simple process.
- The archive/filtering mechanism for reports, etc., is very reliable and does all we need it to.
- Exceptional customer service – rapid response times, attentive and helpful support staff.
Cons
- Updates, user license additions, and other modifications might be slow to take effect and prone to glitches.
- Setup of a Microsoft 365 Tenant in an automated manner.
- The user interface may be streamlined and made more user-friendly.
Most Important Features
- End-user support.
- Support team.
- The user database
Return on Investment
- Efficiency, teams adapt quickly to changes or new business needs.
- Support gives us alternatives on how to establish new timings for new business lines on email.
- An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.
Alternatives Considered
Microsoft Exchange
Other Software Used
Mimecast Cloud Archive, Google Workspace, Microsoft Teams, Microsoft 365 Business Premium, Azure App Service
