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Opensend

Score9.5 out of 10

10 Reviews and Ratings

What is Opensend?

Opensend is a SaaS data platform that helps website owners identify their anonymous visitors, even if they don't make purchases or fill out forms. This enables brands to retarget unknown web visitors through various channels (email, ads, postal) to increase conversions.

Super easy to use and implement great customer support

Use Cases and Deployment Scope

Opensend allows us to capture emails of people who visit our website but don't put in their contact information. This helps us to increase revenue by sending additional emails and campaigns to individuals who would not have received them otherwise. We've seen a significant lift in revenue driven by our Opensend email flows

Pros

  • capturing high quality email addresses
  • onboarding
  • customer support

Cons

  • pricing is a bit high
  • not full transparency around attribution
  • not that affordable

Return on Investment

  • increased revenue
  • larger customer list
  • additional purchases from email flows and campaigns

Usability

Alternatives Considered

Retention.com

Other Software Used

Klaviyo

A game changer for our business

Use Cases and Deployment Scope

We had been looking for new ways to both capture and engage our high-intent, but anonymous, customers that were just sitting on our site when we found Opensend and decided to test it out. Now we are getting over 150 high quality leads a day added to our email list. It was eye opening how much revenue was sitting untapped on our site.

Pros

  • Their team is extremely helpful and knowledgeable
  • Opensend integrated seamlessly with Shopify and Klaviyo
  • Capturing high intent leads to re-engage them

Cons

  • Features that allow for even more autonomous control
  • Even more clarity on customer journey

Return on Investment

  • Over 69k new emails added to our list
  • Currently seeing a 75% open rate from captured leads
  • Over $200k in new revenue

Usability

Alternatives Considered

Retention.com

Other Software Used

Shopify, Klaviyo

Opensend Review

Use Cases and Deployment Scope

We started using Opensend about a month ago in an effort to grow our email list and better identify potential customers who visit our website. Opensend has helped these efforts by increasing our online data collection, allowing us to capitalize on acquiring new customers and optimizing our email conversion performance.

Pros

  • Identify website visitors
  • Integrate with email provider
  • Optimize email flow performance

Cons

  • Conversion analytics
  • Flow setup guidelines
  • Better package pricing

Return on Investment

  • Positive email list growth
  • Positive new customer acquisition

Usability

Opensend rocks!

Use Cases and Deployment Scope

I used Opensend to prospect anyone who might be interested in our business and to reach out to folks who might be needing our engineering services. It's always good to know who's browsing and navigating our website so it's great to have Opensend support us!

Pros

  • Identifying key potential customers
  • Pinning down on who interested in our company (contact information, etc.)
  • Ensuring we can have a higher reach and conducting outreach via marketing

Cons

  • Improving the automation on the exports of contact lists

Return on Investment

  • We have reached our sales goals by reaching out to proper contacts
  • We also have eliminated who's not really a potential customer

Usability

Email/SMS Marketing Agency Approved

Use Cases and Deployment Scope

I run an email/sms marketing agency where we help ecom brands scale their business through email automation and consistent campaigns. We use Opensend to capture warm traffic leads and convert ehm into paying customers.

Pros

  • Captures anonymous visitor emails
  • Helps convert them into paying customers
  • Filters out interested and uninterested leads. Passes on the former.

Cons

  • Pricing could be a bit better
  • More partner integrations would be nice

Return on Investment

  • ROI on Opensend investment

Usability

Alternatives Considered

Retention.com