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Open Loyalty Reviews & Insights

Score10 out of 10

1 Reviews and Ratings

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Community insights

TrustRadius Insights for Open Loyalty are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Flexibility of the software: Several users have praised the flexibility of Open Loyalty, highlighting the customization options for support service levels and front-end integration. This has allowed them to tailor the software to their specific needs and provide a seamless brand experience.

Usability and ease of navigation: Many reviewers have found Open Loyalty to be highly usable and easy to navigate. They mention that it is straightforward to learn how to use the software effectively, making it accessible for users with varying levels of technical expertise.

Quick customization capabilities: Users appreciate the quick customization capabilities of Open Loyalty. They highlight its ability to make changes easily and adapt the software to their specific requirements in a timely manner.

Open Loyalty Reviews

1 Review

Open Loyalty - the BEST when you know what you're doing!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

OpenLoyalty is a wonderful software with a well thought-out process. Understanding that most companies in need of a loyalty program would already have one or several computer systems in place, Open Loyalty is designed with the idea of handling and solving everything regarding loyalty: discounts, rewards, user levels, complex rules (such as being able to give special rewards to first-time users that earn more than a number of points on their first purchase), etc.

Pros

  • Has a powerful API that makes it easy to integrate points, actions and rewards on any software
  • Has a lot of experience in the loyalty realm, so every nuance and the special case is already thought of
  • Allows for the implementation of loyalty programs for a number of scenarios: for consumers, employees, students, etc
  • Has a well-proven solution for any POS solution out there!

Cons

  • Many customers expect Open Loyalty to have an e-commerce interface. Maybe they could build a barebones interface to satisfy the rare customer that still doesn't have a CRM o ERP or equivalent in place

Likelihood to Recommend

The scenario where Open Loyalty is better suited is with a customer that has one and only one e-commerce site or equivalent. Many customers think it would be easy to customize Open Loyalty for multiple companies, using only one installation. This is difficult to Open Loyalty since different companies will have different rules, levels of rewards, etc, and that's not easily configured on Open Loyalty.

So, the price of OpenLoyalty for third-world countries is a little steep, making its acquisition possible only to large companies.
DV
Dario Vasconcelos
CEO / CTO in Corporate at Do{main} México (11-50 employees)
Vetted Review
Open Loyalty
3 years of experience
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