OnRamp review from Smart Glazier Software
Rating: 8 out of 10
Use Cases and Deployment Scope
We use OnRamp for both customer facing onboarding and internal project management. It allows us to more effectively request data from customers, review submissions, and empower customers to access key information from a single place rather than having endless emails to go through.
Pros
- Timeline targets for task completion
- Single portal for task review and submissions
- Customer facing tasks, sub-tasks and instructions
Cons
- Full management overview of all active projects in a Kansan style board would be good
- Tracking internal ad hoc tasks for projects like customer reported bugs or features, would be great to have follow up targets and better ways to track allocations for these
- Better way to return to a task overview after editing sub-task builders (at the moment it returns to the list and not the specific task or module)
Likelihood to Recommend
Requesting and collating customer data and submissions is awesome - they see exactly what we need and can work through in their own time. This has been a game changer for us. the timeline is awesome too. it is less appropriate for managing ad hoc tasks internally
Vetted Review
2 years of experience