Name: Onica Managed Services
Author: Rackspace

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Performance Testing

Development

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Dropshipping

Integrated Workplace Management (IWMS)

Policy Management

Risk Management

Smart Spaces

Enterprise

Accounting

Finance and Accounting

360 Degree Feedback Software

Applicant Tracking

Benefits Administration

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Application Infrastructure

Authentication

Bot Mitigation

Cloud Storage

Database DevOps

Desktop Management

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Troubleshooting

Output Management

Platform-as-a-Service (PaaS)

Smart Contracts

Software Distribution

Vector Databases

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Click Fraud

Competitive Intelligence

Content Management

Demand-Side

Email Marketing

Event Management

Market Intelligence

Marketing Automation

Social Media Customer Service

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Cross-Border eCommerce

Customer Relationship Management (CRM)

Product Configuration

Sales Acceleration

Sales Engagement

Sales

Cloud Access Security Brokers

Security

Civil Engineering

Digital Forensics

Insurance Claims Management

Insurance Policy Administration Systems

Public Transportation

Retail Management

Scholarship Management

Tax Practice Management

Vertical-Specific

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Onica Managed Services is a cloud solution offered by Onica, designed to provide ongoing engineering, monitoring, resolution, infrastructure management, and other cloud services for businesses operating in the AWS cloud. According to the vendor, this suite of services is tailored for small to large enterprises and caters to a wide range of professions and industries, including IT professionals, cloud architects, DevOps engineers, software developers, and e-commerce companies.

## Key Features

**Ongoing Engineering**: According to the vendor, businesses can access dedicated pods for ongoing infrastructure and DevOps Engineering, providing continuous support, guidance, and expertise in managing the complexities of the AWS cloud environment.

**Advanced Monitoring & Resolution**: The vendor claims that automated monitoring and reactive response for Elastic Engineering Pods ensure high availability and performance of cloud resources with real-time monitoring and alerts for critical events.

**VM Management**: The vendor states that businesses can seamlessly manage and maintain virtual machines in the AWS cloud, optimizing their performance, utilization, and ensuring efficient patching and updates.

**Cloud Migration Services**: According to the vendor, businesses can receive expert guidance and support throughout the migration process, enabling them to smoothly transition their workloads to the AWS cloud and leverage its services.

**Applications**: The vendor claims to provide comprehensive build, release, and go-live support for applications, including assistance with development, deployment, scalability, and resilience in the AWS cloud.

**Infrastructure Build-Out Services**: According to the vendor, businesses can utilize infrastructure-as-code templates to design and implement cloud infrastructure, automating provisioning and management while ensuring scalability, security, and cost optimization.

**Security Services**: The vendor offers around-the-clock security tools and services for the AWS cloud, implementing robust security measures, conducting assessments, scans, and assisting with incident response and threat mitigation.

**DevOps Services**: According to the vendor, businesses can streamline software development and delivery processes with managed CI/CD pipelines and automated deployments in the AWS cloud, facilitating version control, testing, and release management.

**Backup and Disaster Recovery (DR) Planning**: The vendor claims to help businesses implement expert DR environments and strategies, ensuring backup, recovery, and business continuity in case of disasters or system failures.

**Performance Management**: According to the vendor, businesses can optimize performance and scalability of cloud resources through load testing, performance tuning, and capacity planning, enabling them to deliver high-performing applications and services.

Onica, a Rackspace company since the 2019 acquisition, is a managed AWS service provider, featuring ongoing engineering services, monitoring and resolution, and VM management, conducted by Onica's own AWS cloud certified professionals.

Onica Managed Services

Managed Public Cloud Infrastructure

Rackspace® Hosting is the World's leader in Hosting and Cloud Computing.  Since 2001 Rackspace has been hosting and supporting mission critical websites, internet applications, email servers, security and storage services for 6,000 customers. 

Rackspace is totally focused and experienced in managing hosting solutions for customers, from simple web servers to complex online applications and email solutions.  We help our customers forget about their online infrastructure through providing Fanatical Support for their hosted applications. 

Fanatical Support® is our unbeatable level of customer service.  Rackspace employees are available 24/7/365 to meet and exceed customer's expectations.  Customers get fast responses to critical issues, unlimited technical phone support, access to our huge online knowledgebase, guaranteed 100% network uptime and many other business-critical support features. It might sound too good to be true, but it's not.  It is what happens when you Experience Fanatical Support from Rackspace.

Rackspace

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Onica Managed Services

Overview

What is Onica Managed Services?