OneTone.ai

OneTone.ai Automated Supervisor is used to monitor of customer communications and to identify issues leading to customer & revenue losses.

OneTone.ai Automated Supervisor is an AI-powered tool for Customer Support & QA Leaders, which automates quality supervision of all written customer communications.

Using OneTone.ai helps users to

• Save CS & QA Leaders and Supervisors time.
• Compare qualities of agents based on real-time data from their conversations.
• Replace manual reviewing and customer support agent improvement with AI.
• Get a quality comparison of multi-language agents.

OneTone.ai monitors issues such as: - Missing CTA (Call-To-Action, e.g. not added link to the product, no solution provided, etc.) - Negative tone, Vulgar words, Arguing, Spelling mistakes, Company Code mistakes - Not answering all the customer questions - Solving a customer request incorrectly

OneTone.ai ultimately aims to bring value to companies that rely on interaction with their customers in a written way (answering 100+ customer emails/chats per day & having 10+ agents).