TrustRadius Insights for OneCause are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
User-Friendly Interface: Users consistently praise the platform for its intuitive and easy-to-navigate interface, simplifying auction setup and bidding processes for all users involved. The clean layout and organization of features have been highlighted as contributing to a seamless user experience.
Excellent Customer Support: Many reviewers have emphasized the exceptional customer support provided by the team, noting their quick responses to queries and issues, which has been instrumental in ensuring a smooth user experience. The availability of patient and helpful support staff has significantly contributed to user satisfaction.
Comprehensive Auction Management: The software's robust auction management capabilities have garnered high praise from users, enabling efficient organization, tracking, and management of auctions with ease. Users appreciate the detailed tracking features that streamline auction operations and enhance overall efficiency.
Loading Reviews List....
OneCause Reviews
81 Reviews
Other Services (except Public Administration)Religious Institutions1Non-profit Organization Management68Philanthropy1Fundraising11
Search is temporarily unavailable. Filters are still applied.
Our team utilizes the OneCause Fundraising platform for all of our fundraising events and day to day donation needs. This software allows us to house everything on one cental platform. The software is a must for event planning equip with tools and timeline to make managing your events easy and intuitive. Highly recommend if you are looking for one tool that can do it all.
Pros
Ai integrations
Event planning management
Feeback from actual clients to improve software
Ease of all your fundraising software in one platform
Cons
Additional integrations with CRM systems
Reporting on the fundraising pages should be set up similar to the event analytics reports
Pulling reports for sponsors overall contributions for the year/over years
Likelihood to Recommend
OneCause is overall a great product they continue to find solutions to make the nonprofit users experience easier and less time consuming, so this tool is great is you are looking to streamline and allow your team to get some time back in their day. Reporting in the new platform is slightly different than in the original bidpal version so if you are new to reporting it can be tricky to know which reports to pull for which information.
Valley Outreach used the OneCause Fundraising Platform for our annual gala in 2024. We used the ticketing function to sell tickets which sold out 2 weeks before the event. We also used the fixed price function as well as live auction
Pros
Support is fantastic -- either by online chat or phone
Customer success managers are always available to help
The guest interface looks modern and professional
Cons
Some functions are found in different areas of the platform and hard to remember where to find what you need but once you navigate often it is easier to find what you need
Reports are different than with other OneCause platforms which takes some getting used to
Likelihood to Recommend
Ticketing, live and silent auction, fixed price items are great. Could have more customizable functionality
We use OneCause for our special events: registrations, check-ins, silent & live auctions, and paddle raises. These events currently include a gala, a sporting clays tournament and a poker tournament. We enjoy the ease and efficiency of the product and the customer service provided by their professional team. I've been using them a multiple organizations for nearly 5 years.
Pros
text messaging
silent auctions
check-in
registrations
Cons
I don't love the aesthetics of the auction website shared with bidders
Likelihood to Recommend
OneCause senior staff members are professional, knowledgeable and proactive. I trust their expertise for many of the projects and uses of the software. They are a true partner to their clients.
OneCause is an excellent platform for your fundraiser. The site is easy to use, the organization is ideal, and the ease of use for your participants is a highlight.
Pros
Keeps all information in one place.
Easy to use for participants.
Customizable to your event.
Cons
Guidance on how to use the platform.
Understanding every fundraiser is different and what is expected from each of them.
Help function was definitely a low point.
Likelihood to Recommend
OneCause is useful for organizations with large fundraising events and wants everything to be electronic. From making donations and purchasing tickets to bidding on items, this platform keeps everything organized and user-friendly for all guests and participants. Events that still use cash and checks at their events, along with Venmo, are not the easiest to handle.
We use OneCause as an event management platform for our premier ticketed events, as well as an ad hoc merchant storefront for some of our course offerings.
Pros
Registration process
Silent Auction
Mobile Messaging
Cons
Merchant Storefront
Reporting
User Interface
Likelihood to Recommend
It is great for registration and table management. The ticket and auction platform are fairly straightforward to set up. Where it can improve is the functionality to link certain things together and have more capabilities for storefront (fixed price items).
We utilize OneCause as a fundraising platform for our events. It allows us to house all of our donations, ticket sales/sponsorships, table management and raffle/auction management.
Pros
The touch points prior to the events, where you meet with a rep you walks you through your event and answers any questions.
Table Management in the fundraising platform.
Customer service when you have any issues. Fast and efficient responses.
Cons
Not being able to edit slides more for the event
Little flukes in the website building process. Was unable to add in images where needed and support couldn't figure it out.
Lack of flexibility with website design. Couldn't fit all of it and it cut off on mobile site.
Likelihood to Recommend
If is a great way to have a one stop platform that meets the needs for your events and it is convenient being able to house everything necessary in one platform rather than having to use multiples. The system can be a bit confusing, so would recommend only using if you have adequate time to fully understand the system before you use it.
I primarily use OneCause for events. I love the support staff assigned to our agency and how user-friendly the program is. I have been using it for five years or more now and have also had the opportunity to compare it with other event platforms. Overall, OneCause is the best option for our needs.
Pros
Ability to batch upload auction items.
Ease of processing payments at events end.
Detailed reports that are easy to pull.
Cons
Auto-numbering items in auctions need to be editable. Right now, when you add items, they are numbered consecutively, and you can't edit them. I want all of my items to be numbered together by item type. We always have last-minute additions, but there is no ability to renumber.
Likelihood to Recommend
I'm not sure if it is because I have used it so much, but OneCause is the easiest self-explanatory event platform. After 15-20 minutes of use, anyone should be able to navigate at a basic level. It is very user-friendly, and I have been able to train volunteer staff effectively.
I use OneCause to manage events and for fundraising efforts. I use it to sell tickets, sell auction items, and provide information on my events. Customer service is quick to respond and problem solve when I have issues. They have guides on their site that make it easy to problem solve even when I'm not able to talk directly to a customer representative.
Pros
Problem solving
Quick customer service response time
Knowledgeable and friendly in-person staff
Cons
I'd like to see the opportunity to purchase multiple buy it now items at the same time by simply allowing customers to add to their cart so my customers aren't purchasing one item, going through the process, and then having to go back and purchase another item. It's a bit of a hassle.
Likelihood to Recommend
OneCause is well suited to problem solve and navigate scenarios I am not familiar with. Customer support helps me easily learn how to navigate OneCause and be able to implement changes and set things up correctly in a quick manner.
I don't like that you are unable to add items to a cart to make on purchase.
The organizations I work for uses OneCause annually for our silent auction. There aren’t any business problems that I can list. OneCause provides great customer service and support.
Pros
Customer Service
On site support
User friendly domain
Cons
Ease of remembering packages
Adding links within descriptions of packages
Field to add donor URL for bidder to click
Area within package to put donor logo
Likelihood to Recommend
Supportive one on one calls, on site support is amazing during our event and super helpful. I love that each project manager I’ve worked with thoroughly checks the site to be sure I haven’t missed anything. After years of using OneCause, sometimes I still may forget a tiny detail. So it’s greatly appreciated.
We use OneCause for event planning and management. We host an events with ticket sales, donations, and auctions (live and silent). OneCause makes it easy. OneCause is very user-friendly and when I don't know how to do something, their training videos and websites are very helpful as is customer service when I need a little more help! We've used OneCause for over a decade and I've been working with it for the past three years for our event planning. We've had events where OneCause provided support persons and equipment and we've had events that were completely DIY. As the event is approaching and ending, I use OneCause multiple times a day to track progress and do post-event reports. Our most recent experience with OneCause was for a golf tournament (a new event for us) and integration and implementation was easy and seamless!
Pros
Ticket sales
Donations
Auctions
Registration
Post event tracking
Cons
Save and Next Feature
Likelihood to Recommend
The online platform - mobile access and bidding - is wonderful. No more paper bid sheets!
No more raffle tickets!
Everything is on the OneCause platform where tickets, bidding, and
donations are simple. The post-even reports are wonderful, as well.
