Waste of time, waste of money, lost business opportunities
Use Cases and Deployment Scope
In our organisation, we utilised OneAll to streamline user authentication across multiple platforms by implementing their Social Login and Single Sign-On (SSO) services. This approach aimed to simplify the user experience by allowing clients to access various services using a single set of credentials, thereby reducing the need to remember multiple passwords and enhancing overall security.
Pros
- Waste time
- Waste money
- Cost business opportunities
Cons
- Tech support
- Fixing bugs
- Customer service
Likelihood to Recommend
I recently attempted to integrate OneAll's services into our platform, aiming to streamline user authentication through their Social Login and Single Sign-On solutions. However, I encountered a persistent issue with the alias configuration that severely hindered the integration process.Despite following the provided documentation and seeking assistance through their support channels, the alias problem remained unresolved. The support forums, primarily community-driven and moderated by the OneAll team during office hours, did not offer the necessary guidance to address this specific issue. Even after upgrading to a paid plan to access high-priority support, the responses were delayed and lacked the depth required to resolve the problem.This ongoing issue not only wasted valuable time but also led to financial losses due to the delayed deployment of our services. The opportunity cost was significant, as we missed critical timelines and potential user engagement. In retrospect, opting for more reliable alternatives like miniOrange or Firebase, known for their robust support and dependable functionality, would have been a more prudent decision.In conclusion, my experience with OneAll was marred by unresolved technical issues and inadequate support, resulting in wasted resources and missed opportunities.