ALB is a comprehensive UK Legal Practice Case Management solution that integrates all law firm processes into one system, including legal accounting, document management, time recording and client / matter management. The vendor states that their system is used by 700+ UK legal firms, and 68 per cent of them reported that ALB helps their fee earners save time every single day. They further state their customers gain real benefits in improved efficiencies, better management, consistent customer engagement and greater compliance.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Professional in Human Resources (501-1000 employees employees)
Pros
Document storage and retrieval seem to work well. Loading documents, archiving them, and retrieving them, etc.
Time recording is also a useful feature as well as a little more intuitive than you'd expect.
Integrating legal accounting has been a great feature as well.
Cons
At times the dashboard and User Experience and User Interface do not follow a logical pathway. It can be confusing at times, but not extremely detrimental.
The client portal has also experienced some issues with the User interface and user experience functions as well.
Return on Investment
Overall it has had a positive ROI, mostly in terms of reducing time spent searching for documents and inaccurate timekeeping. It's made things more exact and precise. These all add up to reduced waste in time and money.
As mentioned, some dashboards are not as intuitive as you'd expect so some time can be wasted on navigating screens and filters.
Alternatives Considered
MyCase and PracticePanther Law Practice Management
Usability
Other Software Used
MyCase, AbacusLaw
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