TrustRadius Insights for OMS Office Master System are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
OMS, or Order Management System, is a valuable tool for organizations looking to streamline their operations. Users find OMS easy to use and navigate, making it convenient for managing all sales and accounting processes in one software. With its centralized system for managing various aspects of the business, including inventory, sales, purchases, customer relationship management, and accounting, OMS effectively tracks inventory and generates useful reports. This feature allows for easy transfer of data to CSV files, ensuring accurate tracking of on-hand products and facilitating the provision of reliable information to clients.
OMS is particularly beneficial for B2B companies as it offers features tailored to their needs. It allows B2B companies to sell by pack, case/carton, or pallet and incorporates wholesale pricing structures. This makes it an excellent solution for managing inventory and wholesale operations across the entire company, from sales to upper management. Additionally, OMS addresses the problem of cost-effectiveness by providing a cost-effective price point and enabling multiple users in the office.
While OMS has proven to be an effective tool for many organizations, it is important to note that customization options may not meet all expectations. Despite this limitation, OMS remains a popular choice among companies seeking a centralized system for managing their business operations efficiently.
I use to streamline and automate various administrative tasks,document management,sceduling meeting and appointments etc.Problems that are addressed by OMS include effective employee collabration, it reduces manual efforts and saves time, it stiches communication gaps.OMS helps in organizing data, documents, and tasks, ensuring that information is easily accessible when needed.
Pros
Ih helps in inventory management, thus providing detailed updates on how much stock in availabe and at any moment can retrieve the detailed reports.
It helps to schedule daily meeting and appointments with clients
Save and retrieve real time orders information.
Cons
No much but can improve user interface and make it more user friendly.
Increase security to keep the system a step ahead from Cybr attacks
Make the application scalable to ease addition of users
Likelihood to Recommend
Well OMS can be perfect for medium and large organization,project management, dealing with large volume of documents.The system would be less effective where its small business and simple needs, limited budget, and where there is resistance to adopt new technologies .
OMS is used across the whole company from sales to upper management. OMS offers wholesale inventory management software with features suitable for B2B companies. We chose OMS because we needed software where we could sell by pack, case/carton or pallet and incorporate our wholesale pricing structures. Unlike most inventory management software that seems to be tailored to retail businesses, OMS focuses on wholesale businesses.
Pros
OMS is suitable for wholesale businesses to track inventory and sell based on cases or pallets.
OMS allows wholesale pricing structures. We could invoice based on customer tier/category or by units sold.
OMS onboarding was a smooth process. Their team is helpful, proactive and professional. We received live training to our team over 2 days. We had followup questions which were answered by email or phone promptly.
Cons
OMS software been around for a long time and they have thoughtfully added features for wholesale businesses. However, the software is in need of an update that makes the software easier to use and more modern.
The user flow could be improved and the layout could be more intuitive. It is inconvenient to change between modules. It takes time for team members to become familiar with the software.
We appreciate the ability to import/export data, however we wish that this feature was easier to use for the team. Currently only a few members with technology experience are able to use the feature.
Likelihood to Recommend
OMS is created for wholesale businesses and is used by many of the companies in our industry. It is apparent that their features have been carefully developed over time to address the business needs for B2B companies. Our company has thousands of SKUs and a unique pricing structure, and OMS was able to handle our unique needs. We would have liked the software to be more modern and to have a better user flow. Importing and exporting data requires a person with experience to handle.