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Omnify

Score9.3 out of 10

15 Reviews and Ratings

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What is Omnify?

With Omnify’s Membership Management Software, users can streamline aspects of a business - be it bookings for services, membership management, discounts, or automating recurring payments. Omnify’s suite of functions is designed to not only ease administrative operations but also to enhance customer experience and engagement. The vendor boasts over 5000 facilities in 50+ global locations using Omnify to save time and to give their clients the attention they deserve.

Categories & Use Cases

Media

the Omnify service store
the new frontdesk
the CRM for service businesses
where to automate scheduling and bookings
some mobile views, including client details, subscriptions etc

1 / 5

Reviews

What users are saying about Omnify.
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Great experience over. A lifesaver for us.

Deep Moorjani
Co-founder at The Box - Performance Training Hub (1-10 employees employees)

Use Cases and Deployment Scope

We've always struggled with managing bookings and scheduling them. Taking payments and keeping track of the sessions because of the high number of clients and low manpower. But it's become easy with Omnify. Saved a lot of time and manpower for us.

Pros

  • Managing bookings
  • Managing payments
  • Tracking sessions
  • Tracking revenue
  • Managing salaries

Cons

  • Appointments could be linked with class packs.

Most Important Features

  • Class packs
  • Zoom integration
  • Appointments
  • Colour scheme

Return on Investment

  • Saved time to focus on other aspects
  • Keeps track of income

Other Software Used

Microsoft Excel

Omnify and Shailja Rohillah are top notch!

Jen Weiss
Account Manager in Professional Services at Homeowners Association Services (11-50 employees employees)

Pros

  • Customer service, specifically, Shailja Rohillah went above and beyond to assist me
  • Software is user friendly and with the personal live onboarding, all questions were answered
  • Ability to personalize the site to match each specific community is key

Cons

  • Ability to organize classes by time, although Shailja Rohillah, found me a work around and actually did all the background work for me! Could not ask for more exceptional customer service!

Most Important Features

  • Customer service, Shailja Rohillah
  • Reasonable and able to work with specific customer needs
  • User friendly software to create and use

Return on Investment

  • Omnify will provide the organized pool reservation system my account needs

Need to Operate with Fewer Surprises in Your Flow of Bookings or Clients? Have a Pool Facility to Open During a Pandemic?

Jeremy Cushman
General Manager in Professional Services at Ashburn Farm HOA (11-50 employees employees)

Pros

  • Omnify's customer service during setup is excellent. Very knowledgeable and patient.
  • Omnify's seems infinitely customizable to suit any need.
  • Omnify's web presence is simple to use to make a reservation.
  • Omnify can be customized to include pictures of your business, facility, etc.

Cons

  • Omnify does not have experts in every field working the customer service lines and are not intimately familiar with all facets of all business types and so think about how your going to use the system and if you need to filter those that access your site. Problem solving takes some collaboration to be most successful.
  • If you need to invite your customers, vs. allow them to find you, Omnify should make it part of the process to send sample/draft emails to the host/purchaser before sending them to your customers.
  • Omnify's flexibility allows multiple avenues to fix the same problem, but some of the fixes work better than others and some sort of hierarchical decision tree to help you understand and explain the flow of data, customers, reservations, etc. better. Their team can fix or customize anything but the customer doesn't know the scope of that and how it relates to their business when initially making an Omnify account.

Most Important Features

  • Customization of "classes" as well as time saving features to announce emergency closings, etc. to all reservation holders, which for pools can be a clap of thunder or a mechanical breakdown.
  • Being web-based, community members can make reservations on their own time, from the parking lot outside if need be, vs. needing to call, email, etc. to reserve a time.

Return on Investment

  • My ROI is calculated by customer satisfaction and Omnify allowed us to operate three community pools during a pandemic, making those that wanted to use community amenities able to do so in a measured and safe way.

Other Software Used

Microsoft 365 (formerly Office 365), GoToMeeting

Omnify: Plenty of pros and plenty of areas to grow

Incentivized
Willow LeTardView profile
Head Coach in Corporate at Learners Chess Academy (1-10 employees employees)

Pros

  • Auto-pay and auto-renew functions are very nice so clients don't have to fill out new forms every month.
  • Auto-emails for new clients and class reminders allow us to send information to our clients quickly and automatically without having to follow up on every single new client.
  • The discount options are very nice so we can work with all our clients and help them out, especially since our business has always used need-based scholarships

Cons

  • The biggest area for improvement is data exporting. We collect a lot of custom information beyond just name, email, and phone number when our students register and we need access to it especially since we work with children. When exporting clients to an excel sheet for example, omnify will only carry over that basic name email and phone number, not any of the custom fields.
  • Allowing us to adjust the amount our members are charged during auto pay would be incredibly helpful. Right now, when applying a discount to a booking through omnify it only applies to the first payment, and as a user I am not able to expand that over the entire time a student is with us without creating a new booking each month for each client.
  • Personalizing the storefront is a bit limited, for example, from our storefront end there is no way for a client to see a full monthly calendar of all our class options, and classpacks and memberships are displayed on the same page, sometimes making our students options look too overwhelming.

Return on Investment

  • Omnify has reduced the amount of time I have to worry about helping my clients with payment specifically.
  • We have had more confusion from our clients around adding family members and generally having multiple memberships connected to one payer then we did with our previous registration site.

Omnify is a great product

Kelly Sayre
Member at Burlington Tennis Club (1-10 employees employees)

Pros

  • Customer support. Every time I had a question I got prompt, friendly, and knowledgeable help.
  • Ease of set-up. I had no prior experience in the tool and set up our schedule and our users in 1 evening.
  • Pleasant user interface. It was easy to read, easy to customize (even in the "cheap" version), and overall very professional.
  • Rapid development cycles. We seemed to get new and exciting functionality every 1-2 weeks.

Cons

  • The web site didn't always render well on mobile devices.

Return on Investment

  • I don't have access to this information.

Alternatives Considered

MINDBODY

Usability

Other Software Used

Snowflake, PyCharm, Microsoft Power BI

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