Mindbody vs. Omnify

Mindbody excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, Mindbody is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.

Incentivized

Shailja Rohillah, of Omnify, went above and beyond to respond quickly and did everything she could to accommodate my needs. Even when the exact thing I wanted, was not an option, Shailija not only found a work around but put the time in herself to address my need.

• Mindbody has a plethora of capabilities that range from something as simple as check in to more complex as reports. All in one spot.
• Mindbody has an over-the-phone support time and major of their team members are well versed and educated.
• Mindbody allows for you to cooperate with both your clients and your staffs needs.

Incentivized

• Customer support. Every time I had a question I got prompt, friendly, and knowledgeable help.
• Ease of set-up. I had no prior experience in the tool and set up our schedule and our users in 1 evening.
• Pleasant user interface. It was easy to read, easy to customize (even in the "cheap" version), and overall very professional.
• Rapid development cycles. We seemed to get new and exciting functionality every 1-2 weeks.

• Some processes are not initially intuitive and take some training to learn.
• The price could be a little lower to help small business owners succeed.
• Some sort of alert when a client creates a profile and already has one.
• A way to view which clients haven't signed a waiver when logged into the staff computer.

Incentivized

• We would love to have more specific options for restricting the number of times a client can book a reservation per week.
• It would be very beneficial for admins to be able to book clients in advance for classes that are not available to the mass clientele yet.
• We would like to be able to edit client's email addresses. Several of our members have typos in the emails provided, so they aren't receiving confirmation emails and they can't log in, so they have to make new accounts.

Incentivized

Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one. From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.

Incentivized

I'd give it a 10 except it didn't always render well on mobile devices, which caused some frustration for users. Otherwise it was easy to use, easy to manage, easy to make it look like "our" site, and very pleasant.

Constant errors and TERRIBLE PRODUCT support

Fails at everything form availability to reliability.

Mindbody support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.

Incentivized

Omnify's customer service has been pretty much always on point. Their chat feature is a great way to keep track of past communications and follow up on recurrent issues, and their response time is most of the times very quick.

Mindbody is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend.

Incentivized

I looked at software based systems for access control, etc. none of them could provide all of the features and usability for both the end user and host that Omnify could. Other, similar web/cloud based services are not as flexible or customizable. Omnify knows that everyone's business isn't the same and has a skilled team of customer care folks ready to do whatever is needed to help you succeed.

Constant errors and ZERO support from the company.

• Working with the Mindbody software has been a very positive experience overall. i have only had a few problems arise but was able to get those squared away by taking with my boss.
• Mindbody keeps me positive about wanting to come in to work because I do not have to spend time scheduling and taking in payments. I just get to come in and teach my class which is what I really love to do and after a few clicks on my app it does the rest for me.
• The only negative impact Mindbody has had on me is that I have to carry my laptop computer around with me to classes since taking credit card payments does not work on the app. i also have to make sure i always have wifi available if i am using my laptop which i wouldn't have to if it worked on my phone.

• Pricing point at the beginning allowed for growth.
• Margins started shrinking as pricing went up though.
• Ability for online booking & payments allows to save on front desk staff.