Olark Professional, Scientific, and Technical Services Reviews & Insights

Score10 out of 10

35 Reviews and Ratings

Community insights

TrustRadius Insights for Olark are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Olark is a versatile live chat software that is widely used by customer service teams to provide immediate support to customers during the checkout process. By utilizing the chat widget on their website, customer service staff can engage with potential clients and address any questions or concerns they may have. The software also offers the option for screen sharing, which proves to be particularly useful when clients struggle to describe their issues. Additionally, Olark's chat archives are highly regarded for their convenience, allowing customer service representatives to reference past conversations and follow up with customers effectively.

Furthermore, Olark is praised for its ease of use and reliability, making it a popular choice among businesses of all sizes. The software offers a range of customizable features such as initiating conversations based on specific customer behaviors and storing chat transcripts. It also integrates seamlessly with popular platforms like Salesforce, Desk.com, and Zendesk, further enhancing its functionality and versatility. While some users have noted that stronger analytics capabilities would be beneficial, Olark has proven to be effective for companies with up to 15 employees actively engaged in chat support. Overall, Olark not only improves customer support but also helps businesses capture more leads and increase sales opportunities.

Olark Reviews

1 Review

Professional, Scientific, and Technical ServicesInformation Technology & Services1

Olark, your household chat platform

Rating: 10 out of 10

Incentivized

February 15, 2018

Use Cases and Deployment Scope

Olark was previously used as a chat widget our clients and end users would engage my support team for help desk related inquiries. Our sales team also uses olark as a chat widget on our homepage to engage potential new clients. The problems olark helps us address is allowing our client base to communicate to us via our CSM or homepage so we can answer any questions or concerns they may have.

Pros

Ability to chat via mobile web browsers.
Ease of implementation.
Their support is very courteous and eager to assist.

Cons

More options to edit the theme of the chat widget.
They lack a Mobile app for end users to chat with the individuals that reach out to them via chat.
Their Slack integration needs some work, or I need to make sure all of the settings are in place correctly.

Likelihood to Recommend

Olark is well suited for an implementation. The ease of applying their SDK into your website takes minimal effort.

Also, you're able to observe which site your guest is viewing and a trail of sites they've visited prior to engaging the chat.

Their support is superb because they're always courteous and willing to help.

Quinton Myers

Director Of Support in Customer Service at Appetize (Information Technology and Services, 201-500 employees)

Vetted Review

2 years of experience

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